5/6/26, 7:30 Level 1 csa 178.2 exam pr
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ServiceNow CSA Certification Exam Prep 2026/2027 – 145
Verified Questions & Answers Covering Now Platform, CMDB,
Flow Designer, Security, and Real Exam Scenarios.
Which of these applications is available to all users?
A. Change
B. Incident
C. Facilities
D. Self-service
D. Self-service
Which module displays a list of tasks assigned to a user's group, but not yet assigned to an
individual user?
A. My Teams Work
B. My Groups Work
C. My Groups Tasks
D. My Teams Tasks
B. My Groups Work
Multiple choice, single line text, and select box are what type of elements in ServiceNow?
A. Order Guides
B. Request Types
C. Variable Types
D. Related Lists
C. Variable Types
What is the language used for scripting in ServiceNow?
A. Java
B. AngularJS
C. Javascript
D. Jelly
C. Javascript
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,5/6/26, 7:30 Level 1 csa 178.2 exam pr
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Which of the following is a definition for transform maps in ServiceNow?
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A. A map that is used to share the history of the incident
B. A map used to add data to encrypt fields
C. A map used to trigger business rules before the data is queued in the outbound web
service
D. A map to determine relationships between fields displaying in an import set to fields in
an existing table.
D. A map to determine relationships between fields displaying in an import set to
fields in an existing table.
Which of the following is the primary way to interact with the applications and data in a
ServiceNow instance?
A. Service Portal
B. Workplace
C. Now Platform UI
D. Now Mobile
C. Now Platform UI
A role is a:
A. set of users delegated to perform different tasks
B. collection of tasks
C. set of members to a subscription
D. collection of permissions
E. set of users who share a common purpose
F. individual to whom you have grated access to your ServiceNow instance
D. collection of permissions
A group is a:
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, 5/6/26, 7:30 Level 1 csa 178.2 exam pr
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A. set of users who share a common purpose
B. collection of permissions
C. collection of tasks
D. individual to whom you have granted access to your ServiceNow instance
E. set of members to a subscription
F. set of users delegated to perform different tasks
A. set of users who share a common purpose
The Now Platform is an example of which cloud computing model?
A. Software-as-a-Service (SaaS)
B. Platform-as-a-Service (PaaS)
C. Application Platform-as-a-Service (aPaaS)
D. Infrastructure-as-a-Service (IaaS)
C. Application Platform-as-a-Service (aPaaS)
Which of the following workflow types does the Now Platform provide?
Select 3 answers from the below options.
A. Employee
B. Customer
C. End User
D. Information Technology (IT)
A. Employee
B. Customer
D. Information Technology (IT)
What are the three main screen elements of the Now Platform User Interface?
Select 3 answers from the below options.
A. Banner Frame
B. Application Frame
C. Application Navigator
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AM
ServiceNow CSA Certification Exam Prep 2026/2027 – 145
Verified Questions & Answers Covering Now Platform, CMDB,
Flow Designer, Security, and Real Exam Scenarios.
Which of these applications is available to all users?
A. Change
B. Incident
C. Facilities
D. Self-service
D. Self-service
Which module displays a list of tasks assigned to a user's group, but not yet assigned to an
individual user?
A. My Teams Work
B. My Groups Work
C. My Groups Tasks
D. My Teams Tasks
B. My Groups Work
Multiple choice, single line text, and select box are what type of elements in ServiceNow?
A. Order Guides
B. Request Types
C. Variable Types
D. Related Lists
C. Variable Types
What is the language used for scripting in ServiceNow?
A. Java
B. AngularJS
C. Javascript
D. Jelly
C. Javascript
1/40
,5/6/26, 7:30 Level 1 csa 178.2 exam pr
AM
Which of the following is a definition for transform maps in ServiceNow?
2/40
,5/6/26, 7:30 Level 1 csa 178.2 exam pr
AM
A. A map that is used to share the history of the incident
B. A map used to add data to encrypt fields
C. A map used to trigger business rules before the data is queued in the outbound web
service
D. A map to determine relationships between fields displaying in an import set to fields in
an existing table.
D. A map to determine relationships between fields displaying in an import set to
fields in an existing table.
Which of the following is the primary way to interact with the applications and data in a
ServiceNow instance?
A. Service Portal
B. Workplace
C. Now Platform UI
D. Now Mobile
C. Now Platform UI
A role is a:
A. set of users delegated to perform different tasks
B. collection of tasks
C. set of members to a subscription
D. collection of permissions
E. set of users who share a common purpose
F. individual to whom you have grated access to your ServiceNow instance
D. collection of permissions
A group is a:
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, 5/6/26, 7:30 Level 1 csa 178.2 exam pr
AM
A. set of users who share a common purpose
B. collection of permissions
C. collection of tasks
D. individual to whom you have granted access to your ServiceNow instance
E. set of members to a subscription
F. set of users delegated to perform different tasks
A. set of users who share a common purpose
The Now Platform is an example of which cloud computing model?
A. Software-as-a-Service (SaaS)
B. Platform-as-a-Service (PaaS)
C. Application Platform-as-a-Service (aPaaS)
D. Infrastructure-as-a-Service (IaaS)
C. Application Platform-as-a-Service (aPaaS)
Which of the following workflow types does the Now Platform provide?
Select 3 answers from the below options.
A. Employee
B. Customer
C. End User
D. Information Technology (IT)
A. Employee
B. Customer
D. Information Technology (IT)
What are the three main screen elements of the Now Platform User Interface?
Select 3 answers from the below options.
A. Banner Frame
B. Application Frame
C. Application Navigator
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