QUESTIONS ALL SOLVED 2026
Our trifecta of __________, ____________ and ___________ takes the guesswork
our of working out and helps our members live a longer, more vibrant life -
ANSWERScience, technology and coaching
What is our mission? - ANSWEROur heartbeat is to deliver proven fitness results for
a healthier world
What is our vision? - ANSWEROur vision is to be the trust of global leaders of
innovative heart rate based interval training
List our values - ANSWERIntegrity, passion, accountability, innovation and
community
West one job duty of a high-performing sales associate in each category. Sales,
service, systems - ANSWERSales - taking member requests and inquiries
Service - giving studio tours
Systems - knowing how to work the OTF systems
How many OTF workouts should members complete a week - ANSWER2-3
What are the three A's potential members evaluate us on - ANSWERAttitude,
approach, appearance
The helpdesk ticket is located on - ANSWERMind-body online
Mind-body online is used for current or new members - ANSWERCurrent
Bathrooms are checked and restocked after every? - ANSWERClass starts
Within how many minutes do the class attendees need to be checked into OCC I or
MBO to avoid the situation where members receive an auto generated email -
ANSWER10
Clearing loaners and new guest splats are performed at - ANSWERThe end of class
What are the four pillars of the "we spread health" franchise team -
ANSWERCoaching culture, customer experience, we treat clients great and team
members better and get it done
What are the seven practices of high performing studios?
Know that everyone ________
Sweat the ________stuff
Think ___________
Be ______________
Lead by ____________