MGT 300 Chapter 14 Exam Questions
with Correct Answers
What is the ability to recognize and understand another person's feelings and thoughts?
- Answer- Empathy
After a long session of studying for final exams, you turn to your best friends to tell them
things you've learned, and they give you their full attention. Which type of listening style
does this demonstrate? - Answer- active
Which techniques will lead to more effective listening? (Check all that apply.) - Answer-
Ask questions to make sure you understand.
Use nonverbal cues to demonstrate interest.
Because emails and texting have replaced the telephone in much business
communication, ______ has become an increasingly important management skill. -
Answer- writing
Focusing on the speaker as well as what the person says is a hallmark of the
____________ style of listening. - Answer- active
Which techniques are recommended for effective business writing? - Answer- State
what you expect of your reader.
Use simple words, phrases, and sentences.
How should a business communication be written? - Answer- Use few adjectives and
adverbs.
Which statement about public speaking is true? - Answer- With practice, everyone has
the ability to become a skillful public speaker.
True or false: Effective listening is an innate skill; it cannot be learned. - Answer- False
According to Dale Carnegie, what are the three rules of an effective speech? - Answer-
Tell them what you are going to say
Tell them what you said
Say it
True or false: Writing is NOT important for a career in management, because managers
have administrative assistants who edit and correct their business correspondence. -
Answer- False
, Which strategies are recommended for writing e-mail messages and reports more
effectively? (Check all that apply.) - Answer- Start with your purpose.
Write simply.
Know your audience.
To avoid errors in writing, what precautions should be taken with every business
communication? - Answer- Pay particular attention to the spelling of people's names
and titles.
Watch for auto-correct errors.
To reduce anxiety about making an oral presentation, what should the speaker do
before the event begins? - Answer- Ask who else will be speaking.
Learn how much time has been scheduled for the presentation.
Arrive early and make sure the necessary equipment is in place and working.
True or false: The classic advice given by Dale Carnegie for public speaking is to say
what you have to say only once. - Answer- False
What techniques will improve the effectiveness of a public speech? - Answer- Guide the
audience with transitions.
Do research and recheck the facts.
Speak on a topic you know well.
What are guidelines for creating a strong conclusion to a speech? - Answer- Include a
call to action, a quotation, or a story at the very end.
Summarize the main points of the speech.
Signal the audience that the speech is about to end.
Which personal attributes are important for a career in business communication? -
Answer- Self-motivation
Self-awareness
Self-efficacy
Why is it important to focus a speech on a few key points? - Answer- That is probably all
the audience will remember
To prepare for a career in business communication, you need to become competent in
which areas? - Answer- New media literacy
Teamwork and collaboration
Social intelligence
Building and maintaining a wide array of professional contacts is called ______. -
Answer- networking
with Correct Answers
What is the ability to recognize and understand another person's feelings and thoughts?
- Answer- Empathy
After a long session of studying for final exams, you turn to your best friends to tell them
things you've learned, and they give you their full attention. Which type of listening style
does this demonstrate? - Answer- active
Which techniques will lead to more effective listening? (Check all that apply.) - Answer-
Ask questions to make sure you understand.
Use nonverbal cues to demonstrate interest.
Because emails and texting have replaced the telephone in much business
communication, ______ has become an increasingly important management skill. -
Answer- writing
Focusing on the speaker as well as what the person says is a hallmark of the
____________ style of listening. - Answer- active
Which techniques are recommended for effective business writing? - Answer- State
what you expect of your reader.
Use simple words, phrases, and sentences.
How should a business communication be written? - Answer- Use few adjectives and
adverbs.
Which statement about public speaking is true? - Answer- With practice, everyone has
the ability to become a skillful public speaker.
True or false: Effective listening is an innate skill; it cannot be learned. - Answer- False
According to Dale Carnegie, what are the three rules of an effective speech? - Answer-
Tell them what you are going to say
Tell them what you said
Say it
True or false: Writing is NOT important for a career in management, because managers
have administrative assistants who edit and correct their business correspondence. -
Answer- False
, Which strategies are recommended for writing e-mail messages and reports more
effectively? (Check all that apply.) - Answer- Start with your purpose.
Write simply.
Know your audience.
To avoid errors in writing, what precautions should be taken with every business
communication? - Answer- Pay particular attention to the spelling of people's names
and titles.
Watch for auto-correct errors.
To reduce anxiety about making an oral presentation, what should the speaker do
before the event begins? - Answer- Ask who else will be speaking.
Learn how much time has been scheduled for the presentation.
Arrive early and make sure the necessary equipment is in place and working.
True or false: The classic advice given by Dale Carnegie for public speaking is to say
what you have to say only once. - Answer- False
What techniques will improve the effectiveness of a public speech? - Answer- Guide the
audience with transitions.
Do research and recheck the facts.
Speak on a topic you know well.
What are guidelines for creating a strong conclusion to a speech? - Answer- Include a
call to action, a quotation, or a story at the very end.
Summarize the main points of the speech.
Signal the audience that the speech is about to end.
Which personal attributes are important for a career in business communication? -
Answer- Self-motivation
Self-awareness
Self-efficacy
Why is it important to focus a speech on a few key points? - Answer- That is probably all
the audience will remember
To prepare for a career in business communication, you need to become competent in
which areas? - Answer- New media literacy
Teamwork and collaboration
Social intelligence
Building and maintaining a wide array of professional contacts is called ______. -
Answer- networking
