CMAA PRACTICE TEST NHA EXAM SCRIPT
COMPREHENSIVE STUDY GUIDE
QUESTIONS WITH ACCURATE SOLUTIONS
●● Which of the following involves groups of health care providers
working in collaboration to provide high-quality patient care to
Medicare recipients?
Answer: Accountable Care Organization (ACO)
●● A medical administrative assistant is performing patient check-out at
the end of a new patient appointment. Which of the following forms
should the assistant provide a patient to obtain previous health history
documents?
Answer: Medical records release
●● An 85-year-old patient, who is accompanied by a family member,
asks a medical administrative assistant to clarify instructions regarding a
procedure. Which of the following actions should the assistant take?
Answer: Observe the patient's nonverbal behavior to verify that they
understand the information.
●● A medical administrative assistant is creating an appointment for a
patient. Which of the following actions should the assistant take first?
Answer: Confirm the patient or caller's identity.
,●● Which of the following must be provided to a patient on a first visit,
as required by HIPAA?
Answer: Notice of Privacy Practices (NPP)
●● Which of the following represents a negative number on a patients
account and indicates an overpayment has been made?
Answer: credit balance
●● Which of the following tasks is within a medical administrative
assistants scope of practice?
Answer: Managing accounts receivable
●● A patient presents with chest pain, shortness of breath, heartburn, jaw
pain, and syncope. Which of the following conditions might the patient
be experiencing?
Answer: Heart Attack
●● A medical administrative assistant is performing patient reception
area maintenance tasks. Which of the following tasks is outside the
assistants scope of practice?
Answer: Cleaning the autoclave
,●● Which of the following must a medical administrative assistant
complete before a patient procedure can be performed?
Answer: preauthorization
●● A medical administrative assistant is establishing a schedule matrix
using an electronic health record (EHR) system for a providers office.
Which of the following actions should the assistant take first?
Answer: Block times when provider is unavailable.
●● Which of the following is required to establish medical necessity on
the patient encounter form?
Answer: Diagnosis code
●● Which of the following types of referrals is used in an emergent
situation?
Answer: STAT
●● A medical administrative assistant is processing claims for patients
who are insured by a joint state and federal insurance program. Which of
the following programs provides health care coverage to patients from
low-income population, certain age brackets, and those who have
disabilities?
Answer: Medicaid
, ●● A medical administrative assistant is completing check-out for a new
patient. Which of the following documents should the assistant request
from the patient to document their medical power of attorney?
Answer: advance directives
●● Which of the following is the location of the femur?
Answer: upper part of leg
●● A patient returns to the medical office to obtain a prescription refill,
but the medical administrative assistant informs the patient it is too early
for the refill. The patient becomes agitated and upset. Which of the
following types of communication should the assistant use with this
patient?
Answer: active listening
●● A provider is called out of the office for an emergency while patients
are in the waiting room. After informing the patients, which of the
following is an appropriate way for the medical administrative assistant
to manage the patients?
Answer: Reschedule the appointments before the patients leave.
●● Which of the following is a reason for the use of procedure codes?
Answer: To correlate procedures for a diagnosis and justify the necessity
for medical services
COMPREHENSIVE STUDY GUIDE
QUESTIONS WITH ACCURATE SOLUTIONS
●● Which of the following involves groups of health care providers
working in collaboration to provide high-quality patient care to
Medicare recipients?
Answer: Accountable Care Organization (ACO)
●● A medical administrative assistant is performing patient check-out at
the end of a new patient appointment. Which of the following forms
should the assistant provide a patient to obtain previous health history
documents?
Answer: Medical records release
●● An 85-year-old patient, who is accompanied by a family member,
asks a medical administrative assistant to clarify instructions regarding a
procedure. Which of the following actions should the assistant take?
Answer: Observe the patient's nonverbal behavior to verify that they
understand the information.
●● A medical administrative assistant is creating an appointment for a
patient. Which of the following actions should the assistant take first?
Answer: Confirm the patient or caller's identity.
,●● Which of the following must be provided to a patient on a first visit,
as required by HIPAA?
Answer: Notice of Privacy Practices (NPP)
●● Which of the following represents a negative number on a patients
account and indicates an overpayment has been made?
Answer: credit balance
●● Which of the following tasks is within a medical administrative
assistants scope of practice?
Answer: Managing accounts receivable
●● A patient presents with chest pain, shortness of breath, heartburn, jaw
pain, and syncope. Which of the following conditions might the patient
be experiencing?
Answer: Heart Attack
●● A medical administrative assistant is performing patient reception
area maintenance tasks. Which of the following tasks is outside the
assistants scope of practice?
Answer: Cleaning the autoclave
,●● Which of the following must a medical administrative assistant
complete before a patient procedure can be performed?
Answer: preauthorization
●● A medical administrative assistant is establishing a schedule matrix
using an electronic health record (EHR) system for a providers office.
Which of the following actions should the assistant take first?
Answer: Block times when provider is unavailable.
●● Which of the following is required to establish medical necessity on
the patient encounter form?
Answer: Diagnosis code
●● Which of the following types of referrals is used in an emergent
situation?
Answer: STAT
●● A medical administrative assistant is processing claims for patients
who are insured by a joint state and federal insurance program. Which of
the following programs provides health care coverage to patients from
low-income population, certain age brackets, and those who have
disabilities?
Answer: Medicaid
, ●● A medical administrative assistant is completing check-out for a new
patient. Which of the following documents should the assistant request
from the patient to document their medical power of attorney?
Answer: advance directives
●● Which of the following is the location of the femur?
Answer: upper part of leg
●● A patient returns to the medical office to obtain a prescription refill,
but the medical administrative assistant informs the patient it is too early
for the refill. The patient becomes agitated and upset. Which of the
following types of communication should the assistant use with this
patient?
Answer: active listening
●● A provider is called out of the office for an emergency while patients
are in the waiting room. After informing the patients, which of the
following is an appropriate way for the medical administrative assistant
to manage the patients?
Answer: Reschedule the appointments before the patients leave.
●● Which of the following is a reason for the use of procedure codes?
Answer: To correlate procedures for a diagnosis and justify the necessity
for medical services
