CMAA PRACTICE TEST NHA FINAL PAPER PRACTICE SOLUTION TESTED QUESTIONS WITH COMPLETE ANSWERS

CMAA PRACTICE TEST NHA FINAL PAPER
PRACTICE SOLUTION TESTED QUESTIONS
WITH COMPLETE ANSWERS

●● Which scheduling method allows walk-in patients?
Answer: Open hours scheduling


●● What should you do if a patient arrives late?
Answer: Follow office policy


●● Why is documentation important?
Answer: Legal record and continuity of care


●● What is double-booking?
Answer: Scheduling two patients at the same time


●● A patient's parent calls for results (patient is 18). What do you do?
Answer: Do not release information without permission


●● What is PHI?
Answer: Protected Health Information

, ●● Where should patient info be discussed?
Answer: Private areas only


●● What is the minimum necessary rule?
Answer: Only share needed information


●● Leaving a computer unlocked is a violation of what?
Answer: HIPAA security rule


●● A patient is angry. What is your FIRST action?
Answer: Listen calmly


●● Best way to confirm understanding?
Answer: Ask patient to repeat instructions


●● What is nonverbal communication?
Answer: Body language, tone, facial expressions


●● Best phone greeting?
Answer: Professional greeting with name and offer to help