CMAA PRACTICE TEST NHA TEST BANK
FULL SOLUTION VERIFIED QUESTIONS
AND ANSWERS GUARANTEED TO PASS
●● A patient who has Medicare and has a physical examination 10
months ago calls to schedule another physical within the week. Which of
the following actions is appropriate for the medical administrative
assistant to take?
a. explain that the physical exam cannot be scheduled for another 2
months
b. schedule the patient within the week
c. record the appointment as an office visit rather than a physical
d. submit the preauthorization form to Medicare before scheduling the
physical
Answer: a. Explain that the physical cannot be scheduled for another 2
months
●● A provider's office receives a remittance advice showing a denial
code. The medical administrative assistant receives a formal request for
review of the rejected claim. The assistant should use which of the
following formats?
a. tracer
b. explanation of benefits (EOB)
c. claim appeal
,d. advance of beneficiary notice (ABN)
Answer: c. claim appeal
●● An office manager asks a medical administrative assistant to mail a
letter to a patient who is being dismissed from the practice. Which of the
following methods should use the assistant use to mail the letter?
a. certified mail
b. first-class mail
c. priority mail
d. standard mail
Answer: a. certified mail
●● Which of the following schedules more than one patient at the same
time with the same provider while still allowing adequate time within
the hour to see all scheduled patients?
a. double-booking
b. clustering
c. open hours
d. wave
Answer: d. wave
●● A provider is running 30 minutes behind schedule because of an
early morning emergency. Which of the following actions should the
,medical administrative assistant take to maintain effective scheduling in
an office?
a. Inform waiting patients that an emergency has caused a delay in the
schedule and that they can wait or reschedule
b. call afternoon patients and tell them there was unexpected delay in the
schedule and their appointments will be postponed
c. cancel afternoon appointments and reschedule for first available
openings
d. tell waiting patients and emergency has caused a delay in the schedule
and that their appointments have been rescheduled
Answer: a. Inform waiting patients that an emergency has caused a delay
in the schedule and that they can wait or reschedule
●● A provider asks a medical administrative assistant to schedule a
surgery to remove a patient's gallbladder. The assistant should schedule
the patient for which of the following?
a. Cholecystography
b. Cholecystogram
c. Cholecystitis
d. Cholecystectomy
Answer: d. Cholecystectomy
●● A patient calls with a question about her prescription dosage as it
relates to her condition. Which of the following actions is appropriate
for the medical administrative assistant to take?
, a. Route to call to the clinical medical assistant
b. take a message for the physician
c. ask the patient to call her pharmacy
d. try to answer the patient's question
Answer: b. take a message for the physician
●● To which of the following departments should a patient go for a
WBC count?
a. nuclear medicine
b. radiology
c. laboratory
d. orthopedic department
Answer: c. laboratory
●● A provider provider prescribes an EKG for a patient who has a rapid
heart rate. Which of the following should be recorded as the reason for
the EKG?
a. tachypnea
b. bradypnea
c. bradycardia
d. tachycardia
Answer: d. tachycardia
FULL SOLUTION VERIFIED QUESTIONS
AND ANSWERS GUARANTEED TO PASS
●● A patient who has Medicare and has a physical examination 10
months ago calls to schedule another physical within the week. Which of
the following actions is appropriate for the medical administrative
assistant to take?
a. explain that the physical exam cannot be scheduled for another 2
months
b. schedule the patient within the week
c. record the appointment as an office visit rather than a physical
d. submit the preauthorization form to Medicare before scheduling the
physical
Answer: a. Explain that the physical cannot be scheduled for another 2
months
●● A provider's office receives a remittance advice showing a denial
code. The medical administrative assistant receives a formal request for
review of the rejected claim. The assistant should use which of the
following formats?
a. tracer
b. explanation of benefits (EOB)
c. claim appeal
,d. advance of beneficiary notice (ABN)
Answer: c. claim appeal
●● An office manager asks a medical administrative assistant to mail a
letter to a patient who is being dismissed from the practice. Which of the
following methods should use the assistant use to mail the letter?
a. certified mail
b. first-class mail
c. priority mail
d. standard mail
Answer: a. certified mail
●● Which of the following schedules more than one patient at the same
time with the same provider while still allowing adequate time within
the hour to see all scheduled patients?
a. double-booking
b. clustering
c. open hours
d. wave
Answer: d. wave
●● A provider is running 30 minutes behind schedule because of an
early morning emergency. Which of the following actions should the
,medical administrative assistant take to maintain effective scheduling in
an office?
a. Inform waiting patients that an emergency has caused a delay in the
schedule and that they can wait or reschedule
b. call afternoon patients and tell them there was unexpected delay in the
schedule and their appointments will be postponed
c. cancel afternoon appointments and reschedule for first available
openings
d. tell waiting patients and emergency has caused a delay in the schedule
and that their appointments have been rescheduled
Answer: a. Inform waiting patients that an emergency has caused a delay
in the schedule and that they can wait or reschedule
●● A provider asks a medical administrative assistant to schedule a
surgery to remove a patient's gallbladder. The assistant should schedule
the patient for which of the following?
a. Cholecystography
b. Cholecystogram
c. Cholecystitis
d. Cholecystectomy
Answer: d. Cholecystectomy
●● A patient calls with a question about her prescription dosage as it
relates to her condition. Which of the following actions is appropriate
for the medical administrative assistant to take?
, a. Route to call to the clinical medical assistant
b. take a message for the physician
c. ask the patient to call her pharmacy
d. try to answer the patient's question
Answer: b. take a message for the physician
●● To which of the following departments should a patient go for a
WBC count?
a. nuclear medicine
b. radiology
c. laboratory
d. orthopedic department
Answer: c. laboratory
●● A provider provider prescribes an EKG for a patient who has a rapid
heart rate. Which of the following should be recorded as the reason for
the EKG?
a. tachypnea
b. bradypnea
c. bradycardia
d. tachycardia
Answer: d. tachycardia
