MGT 405 EXAM 1 QUESTIONS AND
ANSWERS |GRADED A+
According to the resource-based view of the firm, competitive advantages are ________
for competitors to copy, if they are based on unique bundles of resources - Answer-
harder
If employees are working effectively in teams and sharing their knowledge and learning
from each other, they will be ________ to add value to the firm and they also will be
________ to leave the organization because of the loyalties and social ties that they
develop over time - Answer- more likely & less likely
Knowledge-based resources tend to be more ________ in nature and therefore they are
________ difficult to protect against loss (i.e., the individual quitting the organization)
than other types of capital, such as equipment, machinery, and land - Answer- tacit &
more
The ________, ________, and ________ talent is a necessary but not sufficient
condition for creating competitive advantages - Answer- attraction & development &
retention of
Tying knowledge workers to a firm is part of the objective of the development - Answer-
Social captial
In social network analysis, the importance of ties connecting heterogeneous people that
help to ensure a wide range of diversity in information and perspective is known as -
Answer- bridging relationships
The power of a manager, traditionally, was embedded in the hierarchy of the firm. As
organizational structures flatten, this power is repositioned in the ________ of the
network. These people are not necessarily at the top of the hierarchy or even experts in
their fields - Answer- Brokers
One of the important limitations of social capital is that it can lead to ________ whereby
people do not question shared beliefs - Answer- groupthink
The use of information technology (e.g., email) has increased in recent years in many
organizations. This has helped to - Answer- communicate information efficiently
Top executives can use email effectively for all of the following except - Answer-
updates on corporate intelligence
,The use of sophisticated information sharing platforms has increased in recent years in
many organizations. This has helped to - Answer- facilitate internal and external
collaboration
The Cisco Integrated Workforce Experience (IWE) platform is a social business platform
designed to facilitate ________ and ________ collaboration and decentralize decision
making - Answer- internal & external
The Cisco Integrated Workforce Experience (IWE) platform makes recommendations
based on all the following except - Answer- competitor choices
Technology can be used to leverage ________ and ________ within organizations as
well as with customers and suppliers beyond their boundaries - Answer- human capital
& knowledge
There are multiple advantages of e-teams. Which of the following is not an advantage? -
Answer- Process losses result from identification and combination activities
In general, teams suffer process loss because of ________ cohesion, ________ trust
among members, a lack of appropriate norms or standard operating procedures, or a
lack of shared understanding among team members about their tasks - Answer- low &
low
Access Health, a call-in medical center, uses technology to capture and share
knowledge. When someone calls the center, a registered nurse uses the company
clinical decision architecture to assess the caller symptoms, rule out possible
conditions, and recommend a home remedy, doctor visit, or trip to the emergency room.
This is an example of using - Answer- A knowledge asset
The management of intellectual property involves all of the following except - Answer-
converting explicit knowledge to tacit knowledge
A CEO made a lot of mistakes in assessing the market and the competitive conditions
and improperly redesigning the organization into numerous business units. Such errors
led to significant performance declines. According to the text, this example illustrates
the ________ perspective of leadership - Answer- Romantic
Management innovations such as total quality, benchmarking, and business process
reengineering cannot lead to sustainable competitive advantage because - Answer-
many companies are trying to implement them
, The four key attributes of strategic management include all of the following except A)
including multiple stakeholder interests in decision making.
B) incorporating both short-term and long-term perspectives.
C) recognizing the trade-offs between effectiveness and efficiency.
D) emphasis on the attainment of short-term objectives. - Answer- D
Effectiveness is often defined as - Answer- doing the right thing
All the following are ambidextrous behaviors exceptA) taking initiative and being alert to
opportunities beyond the job description.
B) being cooperative and seeking opportunities to combine personal efforts with that of
others.
C) intensely focusing on the responsibilities of one individual and maximizing the output
of the department in the organization in which that individual works.
D) being brokers, always looking to build internal linkages.
ANSWERS |GRADED A+
According to the resource-based view of the firm, competitive advantages are ________
for competitors to copy, if they are based on unique bundles of resources - Answer-
harder
If employees are working effectively in teams and sharing their knowledge and learning
from each other, they will be ________ to add value to the firm and they also will be
________ to leave the organization because of the loyalties and social ties that they
develop over time - Answer- more likely & less likely
Knowledge-based resources tend to be more ________ in nature and therefore they are
________ difficult to protect against loss (i.e., the individual quitting the organization)
than other types of capital, such as equipment, machinery, and land - Answer- tacit &
more
The ________, ________, and ________ talent is a necessary but not sufficient
condition for creating competitive advantages - Answer- attraction & development &
retention of
Tying knowledge workers to a firm is part of the objective of the development - Answer-
Social captial
In social network analysis, the importance of ties connecting heterogeneous people that
help to ensure a wide range of diversity in information and perspective is known as -
Answer- bridging relationships
The power of a manager, traditionally, was embedded in the hierarchy of the firm. As
organizational structures flatten, this power is repositioned in the ________ of the
network. These people are not necessarily at the top of the hierarchy or even experts in
their fields - Answer- Brokers
One of the important limitations of social capital is that it can lead to ________ whereby
people do not question shared beliefs - Answer- groupthink
The use of information technology (e.g., email) has increased in recent years in many
organizations. This has helped to - Answer- communicate information efficiently
Top executives can use email effectively for all of the following except - Answer-
updates on corporate intelligence
,The use of sophisticated information sharing platforms has increased in recent years in
many organizations. This has helped to - Answer- facilitate internal and external
collaboration
The Cisco Integrated Workforce Experience (IWE) platform is a social business platform
designed to facilitate ________ and ________ collaboration and decentralize decision
making - Answer- internal & external
The Cisco Integrated Workforce Experience (IWE) platform makes recommendations
based on all the following except - Answer- competitor choices
Technology can be used to leverage ________ and ________ within organizations as
well as with customers and suppliers beyond their boundaries - Answer- human capital
& knowledge
There are multiple advantages of e-teams. Which of the following is not an advantage? -
Answer- Process losses result from identification and combination activities
In general, teams suffer process loss because of ________ cohesion, ________ trust
among members, a lack of appropriate norms or standard operating procedures, or a
lack of shared understanding among team members about their tasks - Answer- low &
low
Access Health, a call-in medical center, uses technology to capture and share
knowledge. When someone calls the center, a registered nurse uses the company
clinical decision architecture to assess the caller symptoms, rule out possible
conditions, and recommend a home remedy, doctor visit, or trip to the emergency room.
This is an example of using - Answer- A knowledge asset
The management of intellectual property involves all of the following except - Answer-
converting explicit knowledge to tacit knowledge
A CEO made a lot of mistakes in assessing the market and the competitive conditions
and improperly redesigning the organization into numerous business units. Such errors
led to significant performance declines. According to the text, this example illustrates
the ________ perspective of leadership - Answer- Romantic
Management innovations such as total quality, benchmarking, and business process
reengineering cannot lead to sustainable competitive advantage because - Answer-
many companies are trying to implement them
, The four key attributes of strategic management include all of the following except A)
including multiple stakeholder interests in decision making.
B) incorporating both short-term and long-term perspectives.
C) recognizing the trade-offs between effectiveness and efficiency.
D) emphasis on the attainment of short-term objectives. - Answer- D
Effectiveness is often defined as - Answer- doing the right thing
All the following are ambidextrous behaviors exceptA) taking initiative and being alert to
opportunities beyond the job description.
B) being cooperative and seeking opportunities to combine personal efforts with that of
others.
C) intensely focusing on the responsibilities of one individual and maximizing the output
of the department in the organization in which that individual works.
D) being brokers, always looking to build internal linkages.
