MGT 410 FINAL EXAM WITH 100%
CORRECT ANSWERS
Which approach can a company take if they are trying to "shake things up" in their
company culture?
Provide role models for newcomers.
Orient new employees along with a group of other new employees.
Provide hurdles required to be met prior to organizational membership.
Use no examples of what an employee is supposed to be like.
Constantly remind newcomers they are now part of the group. - Answer- Use no
examples of what an employee is supposed to be like.
Realistic job previews occur during which stage of socialization?
anticipatory
adaptation
understanding
attrition
encounter - Answer- anticipatory
In practice, there are two major ways to change a culture. They are
changes in leadership and mergers or acquisitions.
ASA framework and changes in leadership.
mergers and ASA framework.
ASA framework and socialization.
socialization and mergers or acquisitions. - Answer- changes in leadership and mergers
or acquisitions.
What are the three major components to any organizational culture?
internal values, espoused values, and enacted values
observable artifacts, hidden artifacts, and semi-public artifacts
language, stories, and rituals
symbols, physical structures, and ceremonies
observable artifacts, espoused values, and basic underlying assumptions - Answer-
observable artifacts, espoused values, and basic underlying assumptions
, County Medical Center has a good track record of treating patients well and discharging
them in a timely manner. Then, in the span of one week, 12 patients suffer post-surgical
bacterial infections that are resistant to drug treatment. Shortly afterward, the surgical
and patient recovery teams gather to discuss the problem. One cardiac surgeon, Yvette,
mentions that she read in a medical journal about a simple but effective method of
reducing such infections. It involves encouraging and enforcing hand washing before all
new patient contact. The key is to post reminders in every patient room and nurse
station....The hospital staff agrees to implement the protocol, and six months later the
rate of infection has dropped by more than 50 percent. The hospital is striving to create
a _________blankculture.
customer service
creativity
sustainability
diversity
safety - Answer- safety
When Mathilda first walked into the glass-enclosed lobby of Data Mining Solutions'
headquarters, she observed an enormous three-dimensional recreation of the
company's logo—a bright red question mark—hanging from the ceiling. As she was
taken on a tour of the building, the same red question mark appeared painted along the
hallways, in decals placed on all street-facing windows, and as a screen saver on the
company computers. Such corporate branding is an example of which type of
observable artifact?
symbols
stories
rituals
language
physical structures - Answer- symbols
Which of the following groups is probably the biggest driver of culture?
first-line managers
top executives
frontline employees
stockholders
middle managers - Answer- top executives
When a company holds to its espoused values over time and regardless of the
situations it operates in, the values
distract employees from the company mission.
grow stale, and new employees do not assimilate them.
become more believable to employees and outsiders.
together comprise one of the observable artifacts.
CORRECT ANSWERS
Which approach can a company take if they are trying to "shake things up" in their
company culture?
Provide role models for newcomers.
Orient new employees along with a group of other new employees.
Provide hurdles required to be met prior to organizational membership.
Use no examples of what an employee is supposed to be like.
Constantly remind newcomers they are now part of the group. - Answer- Use no
examples of what an employee is supposed to be like.
Realistic job previews occur during which stage of socialization?
anticipatory
adaptation
understanding
attrition
encounter - Answer- anticipatory
In practice, there are two major ways to change a culture. They are
changes in leadership and mergers or acquisitions.
ASA framework and changes in leadership.
mergers and ASA framework.
ASA framework and socialization.
socialization and mergers or acquisitions. - Answer- changes in leadership and mergers
or acquisitions.
What are the three major components to any organizational culture?
internal values, espoused values, and enacted values
observable artifacts, hidden artifacts, and semi-public artifacts
language, stories, and rituals
symbols, physical structures, and ceremonies
observable artifacts, espoused values, and basic underlying assumptions - Answer-
observable artifacts, espoused values, and basic underlying assumptions
, County Medical Center has a good track record of treating patients well and discharging
them in a timely manner. Then, in the span of one week, 12 patients suffer post-surgical
bacterial infections that are resistant to drug treatment. Shortly afterward, the surgical
and patient recovery teams gather to discuss the problem. One cardiac surgeon, Yvette,
mentions that she read in a medical journal about a simple but effective method of
reducing such infections. It involves encouraging and enforcing hand washing before all
new patient contact. The key is to post reminders in every patient room and nurse
station....The hospital staff agrees to implement the protocol, and six months later the
rate of infection has dropped by more than 50 percent. The hospital is striving to create
a _________blankculture.
customer service
creativity
sustainability
diversity
safety - Answer- safety
When Mathilda first walked into the glass-enclosed lobby of Data Mining Solutions'
headquarters, she observed an enormous three-dimensional recreation of the
company's logo—a bright red question mark—hanging from the ceiling. As she was
taken on a tour of the building, the same red question mark appeared painted along the
hallways, in decals placed on all street-facing windows, and as a screen saver on the
company computers. Such corporate branding is an example of which type of
observable artifact?
symbols
stories
rituals
language
physical structures - Answer- symbols
Which of the following groups is probably the biggest driver of culture?
first-line managers
top executives
frontline employees
stockholders
middle managers - Answer- top executives
When a company holds to its espoused values over time and regardless of the
situations it operates in, the values
distract employees from the company mission.
grow stale, and new employees do not assimilate them.
become more believable to employees and outsiders.
together comprise one of the observable artifacts.
