MGMT 340- FINAL EXAM STUDY GUIDE (ALAMIR)
WITH COMPLETE SOLUTIONS
Manager's functions - ANSWER planning
organizing
controlling
leading
Planning - ANSWER defining goals and strategies
Organizing - ANSWER distributing tasks
Controlling - ANSWER monitoring activities and make corrections
Leading - ANSWER motivating
directing
selective most effective form of communication
Manager Roles - ANSWER interpersonal
decisional
Interpersonal - ANSWER figurehead
leader
liaison
Decisional - ANSWER entrepreneur
disturbance
handler
resource allocation
negotiation
Manager Skills - ANSWER technical skills
human skills
conceptual skills
Technical skills - ANSWER the ability to apply specialized knowledge or
expertise
Human skills - ANSWER the ability to work with, understand, and motivate other
people, both individually and in groups
, Conceptual skills - ANSWER the mental ability to analyze and diagnose complex
situations
Personality tests - ANSWER myers briggs type indicator
big five model of personality dimension
The myers briggs type indicator MBTI - ANSWER most widely used personality
framework
Extroverted vs. Introverted
Sensing vs. Intuitive
Thinking vs. Feeling
Perceiving vs. Judging
the big five model of personality dimension - ANSWER Extroversion
Agreeableness
Conscientiousness
Emotional Stability
Openness to Experience
Perception - ANSWER a process by which individuals organize and interpret
their sensory impressions in order to give meaning to their environment
attribution theory (judging others) - ANSWER our perception and judgement of
others is significantly influenced by our assumptions of the other person's
internal state, determine internal or external causes
Work group - ANSWER A group that interacts primarily to share information and
to make decisions to help each group member perform within his or her area of
responsibility
Goal: Share Info
Synergy: Neutral (sometimes negative) Accountability: Individual
Skills: Random and Varied
Work Team - ANSWER A group whose individual efforts result in a performance
that is greater than the sum of the individual inputs
Goal: Collective Performance
Synergy: Positive
Accountability: Individual and Mutual
Skills: Complementary
Problem-Solving Teams - ANSWER Groups of 5 to 12 employees from the same
department who meet for a few hours each week to discuss ways of improving
quality, efficiency, and the work environment.
WITH COMPLETE SOLUTIONS
Manager's functions - ANSWER planning
organizing
controlling
leading
Planning - ANSWER defining goals and strategies
Organizing - ANSWER distributing tasks
Controlling - ANSWER monitoring activities and make corrections
Leading - ANSWER motivating
directing
selective most effective form of communication
Manager Roles - ANSWER interpersonal
decisional
Interpersonal - ANSWER figurehead
leader
liaison
Decisional - ANSWER entrepreneur
disturbance
handler
resource allocation
negotiation
Manager Skills - ANSWER technical skills
human skills
conceptual skills
Technical skills - ANSWER the ability to apply specialized knowledge or
expertise
Human skills - ANSWER the ability to work with, understand, and motivate other
people, both individually and in groups
, Conceptual skills - ANSWER the mental ability to analyze and diagnose complex
situations
Personality tests - ANSWER myers briggs type indicator
big five model of personality dimension
The myers briggs type indicator MBTI - ANSWER most widely used personality
framework
Extroverted vs. Introverted
Sensing vs. Intuitive
Thinking vs. Feeling
Perceiving vs. Judging
the big five model of personality dimension - ANSWER Extroversion
Agreeableness
Conscientiousness
Emotional Stability
Openness to Experience
Perception - ANSWER a process by which individuals organize and interpret
their sensory impressions in order to give meaning to their environment
attribution theory (judging others) - ANSWER our perception and judgement of
others is significantly influenced by our assumptions of the other person's
internal state, determine internal or external causes
Work group - ANSWER A group that interacts primarily to share information and
to make decisions to help each group member perform within his or her area of
responsibility
Goal: Share Info
Synergy: Neutral (sometimes negative) Accountability: Individual
Skills: Random and Varied
Work Team - ANSWER A group whose individual efforts result in a performance
that is greater than the sum of the individual inputs
Goal: Collective Performance
Synergy: Positive
Accountability: Individual and Mutual
Skills: Complementary
Problem-Solving Teams - ANSWER Groups of 5 to 12 employees from the same
department who meet for a few hours each week to discuss ways of improving
quality, efficiency, and the work environment.
