, TESTBANK FOR Management 15th Edition Daft
Important Notes
The file includes the complete test bank, organized chapter by chapter.
A sample of selected pages has been provided for preview.
All available appendices and Excel files (if included in the original resources) are
provided.
We continuously update our files to ensure you receive the latest and most accurate
editions.
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,Name: Class: Date:
Chapter 01
1. The nature of management is to control and dictate others in an organization.
a. True
b. False
ANSWER: False
2. Which of the following involves the organizing role of management?
a. Recognizing the value of employees
b. Assigning responsibilities
c. Monitoring activities
d. Attaining goals
e. Obtaining raw materials
ANSWER: b
3. Which of the following is part of the resource’s function?
a. Recognizing the value of employees
b. Assigning responsibilities
c. Monitoring activities
d. Attaining goals
e. Obtaining raw materials
ANSWER: e
4. Which of the following is a key part of the management function of controlling?
a. Recognizing the value of employees
b. Assigning responsibilities
c. Monitoring activities
d. Attaining goals
e. Obtaining raw materials
ANSWER: c
5. Which management function defines where an organization wants to be in the future and how to get there?
a. Planning
b. Performance
c. Controlling
d. Leading
e. Organizing
ANSWER: a
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,Name: Class: Date:
Chapter 01
6. The use of influence to motivate employees to achieve the organization's goals refers to which management
function?
a. Planning
b. Performance
c. Controlling
d. Leading
e. Organizing
ANSWER: d
7. Defining goals for future organizational performance and deciding on the tasks and resources needed to attain them
is part of which management function?
a. Planning
b. Performance
c. Controlling
d. Leading
e. Organizing
ANSWER: d
8. Controlling involves monitoring employees' activities and taking corrective action as necessary.
a. True
b. False
ANSWER: True
9. Leading is using influence to motivate employees to achieve organizational goals.
a. True
b. False
ANSWER: True
10. When an organization has good management, it is designed to achieve which of the following?
a. Sustainability
b. Promotions of individuals
c. Resource minimization
d. Operational excellence
e. Organizational structure
ANSWER: d
11. Organizations achieve operational excellence through good management.
a. True
b. False
ANSWER: True
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,Name: Class: Date:
Chapter 01
12. Efficiency refers to which of the following objectives?
a. Successful planning
b. Amount of resources
c. Controlling employees
d. Achieving goals
e. Organizing processes
ANSWER: b
13. According to research, the best way to improve organizational effectiveness is by severe cost cutting.
a. True
b. False
ANSWER: False
14. The ultimate responsibility of managers is to achieve high performance by balancing efficiency with what other
objective?
a. Productivity
b. Value
c. Success
d. Leadership
e. Effectiveness
ANSWER: e
15. Efficiency can be best defined as the use of what to produce a product or service?
a. Materials
b. Resources
c. Money
d. People
e. Hours
ANSWER: b
16. To perform effectively, all managers must possess conceptual, human, and technical skills, though the degree of each
skill necessary at different levels of an organization may vary.
a. True
b. False
ANSWER: True
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,Name: Class: Date:
Chapter 01
17. Which managers in organizations need conceptual skills?
a. Top managers
b. Middle managers
c. Front line managers
d. All managers
e. No managers
ANSWER: d
18. A manager's ability to work with and through other people and to work effectively as a group member is called what
type of skill?
a. Planning
b. Technical
c. Conceptual
d. Leadership
e. Human
ANSWER: e
19. Which skills are most important at lower organizational levels?
a. Planning
b. Technical
c. Conceptual
d. Leadership
e. Human
ANSWER: b
20. One of the biggest mistakes during turbulent times is managers' failure to comprehend and adapt to the rapid pace of
what in the world around them?
a. Change
b. Technology
c. Competition
d. Markets
e. Regulations
ANSWER: a
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,Name: Class: Date:
Chapter 01
21. The ability to motivate others is considered what type of management skill?
a. Planning
b. Technical
c. Conceptual
d. Leadership
e. Human
ANSWER: e
22. Managers use conceptual, human, and technical skills to perform the four management functions of planning,
organizing, leading, and controlling in all organizations.
a. True
b. False
ANSWER: True
23. Which managers are responsible for setting organizational goals, defining strategies for achieving them, and making
decisions that affect the entire organization?
a. Top managers
b. Middle managers
c. Front line managers
d. All managers
e. No managers
ANSWER: a
24. Facilitating individual employee performance is an important role for which group of managers?
a. Top managers
b. Middle managers
c. Front line managers
d. All managers
e. No managers
ANSWER: b
25. A division manager who is generally concerned with the near future and is expected to establish good relationships
with peers around the organization, encourage teamwork, and resolve conflicts would be described as what level of
manager?
a. Top managers
b. Middle managers
c. Front line managers
d. All managers
e. No managers
ANSWER: b
Copyright Cengage Learning. Powered by Cognero. Page 5
,Name: Class: Date:
Chapter 01
26. A human resource manager would be considered a what type of manager?
a. Top manager
b. General manager
c. Front line manager
d. Staff manager
e. Project manager
ANSWER: d
27. The head of the advertising department at Terrific Tortillas Inc can be described as what type of manager?
a. Functional manager
b. General manager
c. Front line manager
d. Staff manager
e. Project manager
ANSWER: a
28. Which managers are responsible for making significant strategic policy decisions?
a. Top manager
b. General manager
c. Front line manager
d. Staff manager
e. Project manager
ANSWER: a
29. Which managers are responsible for the manufacturing and marketing departments that make or sell the products or
services?
a. Top manager
b. General manager
c. Front line manager
d. Staff manager
e. Functional manager
ANSWER: e
Copyright Cengage Learning. Powered by Cognero. Page 6
,Name: Class: Date:
Chapter 01
30. New managers are most likely to struggle with which of the following skills?
a. Controlling staff
b. Time management
c. Organizing their desk
d. Prioritizing activities
e. Deadlines
ANSWER: b
31. The individual performer is a generalist and coordinates a broad range of activities.
a. True
b. False
ANSWER: False
32. Becoming a successful manager means thinking in terms of building teams and networks and becoming a motivator
and organizer within a highly interdependent system of people and work.
a. True
b. False
ANSWER: True
33. Most top executives routinely work at least how many hours a day?
a. 20
b. 18
c. 8
d. 12
e. 4
ANSWER: d
34. A manager forwards information to other organization members in which of their roles?
a. Monitor
b. Figurehead
c. Disseminator
d. Resource allocator
e. Liaison
ANSWER: c
Copyright Cengage Learning. Powered by Cognero. Page 7
, Name: Class: Date:
Chapter 01
35. In which role does a manager transmit information to outsiders through speeches and reports?
a. Monitor
b. Figurehead
c. Disseminator
d. Spokesperson
e. Liaison
ANSWER: d
36. The informational roles that managers perform include which of the following roles?
a. Monitor
b. Figurehead
c. Entrepreneur
d. Resource allocator
e. Liaison
ANSWER: a
37. In which role does a manager perform ceremonial and symbolic duties?
a. Monitor
b. Figurehead
c. Disseminator
d. Resource allocator
e. Liaison
ANSWER: b
38. The disturbance handler role involves initiating change and thinking about the future and how to get there.
a. True
b. False
ANSWER: False
39. In which role does a manager transmit current information to others, both outside and inside the organization?
a. Monitor
b. Figurehead
c. Disseminator
d. Resource allocator
e. Liaison
ANSWER: e
Copyright Cengage Learning. Powered by Cognero. Page 8
Important Notes
The file includes the complete test bank, organized chapter by chapter.
A sample of selected pages has been provided for preview.
All available appendices and Excel files (if included in the original resources) are
provided.
We continuously update our files to ensure you receive the latest and most accurate
editions.
New editions are added regularly – stay connected for updates!
✅ Why Buy From Us?
📚 Complete & organized chapter-by-chapter – no missing content, no guessing.
⚡ Instant digital delivery – get your file the moment you pay, no waiting.
📅 Always up to date – we track new editions so you always get the latest version.
💬 Friendly support – real humans ready to help, anytime you need us.
🔒 Safe & secure – thousands of satisfied students trust us every semester.
🛡️Our Guarantees
💰 Money-Back Guarantee: Not satisfied? We offer a full refund – no questions asked.
🔄 Wrong File? No Problem: Contact us and we will replace it immediately with the
correct version, free of charge.
⏰ 24/7 Support: We are always here – reach out anytime and expect a fast response.
Contact Email:
,Name: Class: Date:
Chapter 01
1. The nature of management is to control and dictate others in an organization.
a. True
b. False
ANSWER: False
2. Which of the following involves the organizing role of management?
a. Recognizing the value of employees
b. Assigning responsibilities
c. Monitoring activities
d. Attaining goals
e. Obtaining raw materials
ANSWER: b
3. Which of the following is part of the resource’s function?
a. Recognizing the value of employees
b. Assigning responsibilities
c. Monitoring activities
d. Attaining goals
e. Obtaining raw materials
ANSWER: e
4. Which of the following is a key part of the management function of controlling?
a. Recognizing the value of employees
b. Assigning responsibilities
c. Monitoring activities
d. Attaining goals
e. Obtaining raw materials
ANSWER: c
5. Which management function defines where an organization wants to be in the future and how to get there?
a. Planning
b. Performance
c. Controlling
d. Leading
e. Organizing
ANSWER: a
Copyright Cengage Learning. Powered by Cognero. Page 1
,Name: Class: Date:
Chapter 01
6. The use of influence to motivate employees to achieve the organization's goals refers to which management
function?
a. Planning
b. Performance
c. Controlling
d. Leading
e. Organizing
ANSWER: d
7. Defining goals for future organizational performance and deciding on the tasks and resources needed to attain them
is part of which management function?
a. Planning
b. Performance
c. Controlling
d. Leading
e. Organizing
ANSWER: d
8. Controlling involves monitoring employees' activities and taking corrective action as necessary.
a. True
b. False
ANSWER: True
9. Leading is using influence to motivate employees to achieve organizational goals.
a. True
b. False
ANSWER: True
10. When an organization has good management, it is designed to achieve which of the following?
a. Sustainability
b. Promotions of individuals
c. Resource minimization
d. Operational excellence
e. Organizational structure
ANSWER: d
11. Organizations achieve operational excellence through good management.
a. True
b. False
ANSWER: True
Copyright Cengage Learning. Powered by Cognero. Page 2
,Name: Class: Date:
Chapter 01
12. Efficiency refers to which of the following objectives?
a. Successful planning
b. Amount of resources
c. Controlling employees
d. Achieving goals
e. Organizing processes
ANSWER: b
13. According to research, the best way to improve organizational effectiveness is by severe cost cutting.
a. True
b. False
ANSWER: False
14. The ultimate responsibility of managers is to achieve high performance by balancing efficiency with what other
objective?
a. Productivity
b. Value
c. Success
d. Leadership
e. Effectiveness
ANSWER: e
15. Efficiency can be best defined as the use of what to produce a product or service?
a. Materials
b. Resources
c. Money
d. People
e. Hours
ANSWER: b
16. To perform effectively, all managers must possess conceptual, human, and technical skills, though the degree of each
skill necessary at different levels of an organization may vary.
a. True
b. False
ANSWER: True
Copyright Cengage Learning. Powered by Cognero. Page 3
,Name: Class: Date:
Chapter 01
17. Which managers in organizations need conceptual skills?
a. Top managers
b. Middle managers
c. Front line managers
d. All managers
e. No managers
ANSWER: d
18. A manager's ability to work with and through other people and to work effectively as a group member is called what
type of skill?
a. Planning
b. Technical
c. Conceptual
d. Leadership
e. Human
ANSWER: e
19. Which skills are most important at lower organizational levels?
a. Planning
b. Technical
c. Conceptual
d. Leadership
e. Human
ANSWER: b
20. One of the biggest mistakes during turbulent times is managers' failure to comprehend and adapt to the rapid pace of
what in the world around them?
a. Change
b. Technology
c. Competition
d. Markets
e. Regulations
ANSWER: a
Copyright Cengage Learning. Powered by Cognero. Page 4
,Name: Class: Date:
Chapter 01
21. The ability to motivate others is considered what type of management skill?
a. Planning
b. Technical
c. Conceptual
d. Leadership
e. Human
ANSWER: e
22. Managers use conceptual, human, and technical skills to perform the four management functions of planning,
organizing, leading, and controlling in all organizations.
a. True
b. False
ANSWER: True
23. Which managers are responsible for setting organizational goals, defining strategies for achieving them, and making
decisions that affect the entire organization?
a. Top managers
b. Middle managers
c. Front line managers
d. All managers
e. No managers
ANSWER: a
24. Facilitating individual employee performance is an important role for which group of managers?
a. Top managers
b. Middle managers
c. Front line managers
d. All managers
e. No managers
ANSWER: b
25. A division manager who is generally concerned with the near future and is expected to establish good relationships
with peers around the organization, encourage teamwork, and resolve conflicts would be described as what level of
manager?
a. Top managers
b. Middle managers
c. Front line managers
d. All managers
e. No managers
ANSWER: b
Copyright Cengage Learning. Powered by Cognero. Page 5
,Name: Class: Date:
Chapter 01
26. A human resource manager would be considered a what type of manager?
a. Top manager
b. General manager
c. Front line manager
d. Staff manager
e. Project manager
ANSWER: d
27. The head of the advertising department at Terrific Tortillas Inc can be described as what type of manager?
a. Functional manager
b. General manager
c. Front line manager
d. Staff manager
e. Project manager
ANSWER: a
28. Which managers are responsible for making significant strategic policy decisions?
a. Top manager
b. General manager
c. Front line manager
d. Staff manager
e. Project manager
ANSWER: a
29. Which managers are responsible for the manufacturing and marketing departments that make or sell the products or
services?
a. Top manager
b. General manager
c. Front line manager
d. Staff manager
e. Functional manager
ANSWER: e
Copyright Cengage Learning. Powered by Cognero. Page 6
,Name: Class: Date:
Chapter 01
30. New managers are most likely to struggle with which of the following skills?
a. Controlling staff
b. Time management
c. Organizing their desk
d. Prioritizing activities
e. Deadlines
ANSWER: b
31. The individual performer is a generalist and coordinates a broad range of activities.
a. True
b. False
ANSWER: False
32. Becoming a successful manager means thinking in terms of building teams and networks and becoming a motivator
and organizer within a highly interdependent system of people and work.
a. True
b. False
ANSWER: True
33. Most top executives routinely work at least how many hours a day?
a. 20
b. 18
c. 8
d. 12
e. 4
ANSWER: d
34. A manager forwards information to other organization members in which of their roles?
a. Monitor
b. Figurehead
c. Disseminator
d. Resource allocator
e. Liaison
ANSWER: c
Copyright Cengage Learning. Powered by Cognero. Page 7
, Name: Class: Date:
Chapter 01
35. In which role does a manager transmit information to outsiders through speeches and reports?
a. Monitor
b. Figurehead
c. Disseminator
d. Spokesperson
e. Liaison
ANSWER: d
36. The informational roles that managers perform include which of the following roles?
a. Monitor
b. Figurehead
c. Entrepreneur
d. Resource allocator
e. Liaison
ANSWER: a
37. In which role does a manager perform ceremonial and symbolic duties?
a. Monitor
b. Figurehead
c. Disseminator
d. Resource allocator
e. Liaison
ANSWER: b
38. The disturbance handler role involves initiating change and thinking about the future and how to get there.
a. True
b. False
ANSWER: False
39. In which role does a manager transmit current information to others, both outside and inside the organization?
a. Monitor
b. Figurehead
c. Disseminator
d. Resource allocator
e. Liaison
ANSWER: e
Copyright Cengage Learning. Powered by Cognero. Page 8
