, TESTBANK FOR Principles of Information Systems 15th Edition Stair
Important Notes
The file includes the complete test bank, organized chapter by chapter.
A sample of selected pages has been provided for preview.
All available appendices and Excel files (if included in the original resources) are
provided.
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,Ch 01 Information Systems: People, Technology, Processes, and Structure
1. A well-designed information system includes some form of _____________ to monitor and
control its operation.
a. feedback mechanism
b. data analysis
c. information component
d. software processing
ANSWER: a
RATIONALE: A well-designed information system includes some form of feedback
mechanism to monitor and control its operation. This feedback ensures
that the system continues to operate in an effective and efficient
manner. Data and software are components of an information system
but by themselves monitor or control an information system.
POINTS: 1
QUESTION TYPE: Multiple Choice
HAS VARIABLES: False
LEARNING OBJECTIVES: PerVa.POIS5E.25.1.4 - Describe each of the five elements that make up an
information system.
TOPICS: 1.1: What Is an Information System?
KEYWORDS: Bloom's: Understand
DATE CREATED: 10/22/2024 1:31 PM
DATE MODIFIED: 10/22/2024 1:31 PM
2. The ____________ component of an information system makes the difference between
success and failure in all organizations.
a. procedures
b. people
c. data
d. software
ANSWER: b
RATIONALE: People are involved in many aspects of information systems. You can
have the right data, software, hardware, and procedures in place, but
without the right people to build, maintain, interpret, and get the right
results from an information system, the information system will not be
successful.
POINTS: 1
QUESTION TYPE: Multiple Choice
HAS VARIABLES: False
LEARNING OBJECTIVES: PerVa.POIS5E.25.1.4 - Describe each of the five elements that make up an
information system.
TOPICS: 1.1: What Is an Information System?
KEYWORDS: Bloom's: Understand
DATE CREATED: 10/22/2024 1:31 PM
DATE MODIFIED: 10/22/2024 1:31 PM
3. A ______________ is a set of related activities that takes input, adds value, and creates output
Copyright Cengage Learning. Powered by Cognero. Page 1
,Ch 01 Information Systems: People, Technology, Processes, and Structure
for the customer.
a. standard
b. procedure
c. process
d. model
ANSWER: c
RATIONALE: A process is a set of related activities that takes input, adds value, and creates ou
customer. A procedure defines the steps to follow to achieve a specific end resul
representation (or diagram) of something such as a process or procedure; a stand
acceptable level of quality for a process.
POINTS: 1
QUESTION TYPE: Multiple Choice
HAS VARIABLES: False
LEARNING OBJECTIVES: PerVa.POIS5E.25.1.4 - Describe each of the five elements that make up an information
TOPICS: 1.1: What Is an Information System?
KEYWORDS: Bloom's: Understand
DATE CREATED: 10/22/2024 1:32 PM
DATE MODIFIED: 10/22/2024 1:32 PM
4. An organization's data center, servers, software applications, and databases are an example of
its _______________________________.
a. technology infrastructure
b. five-component model
c. software
d. hardware
ANSWER: a
RATIONALE: An organization's technology infrastructure includes all of its
hardware, software, databases, networks, facilities (such as data
centers and server rooms), and services provided by third parties (such
as outside consultants, leased hardware, third-party software, and
outside storage).
POINTS: 1
QUESTION TYPE: Multiple Choice
HAS VARIABLES: False
LEARNING OBJECTIVES: PerVa.POIS5E.25.1.4 - Describe each of the five elements that make up an
information system.
TOPICS: 1.1: What Is an Information System?
KEYWORDS: Bloom's: Understand
DATE CREATED: 10/22/2024 1:32 PM
DATE MODIFIED: 10/22/2024 1:32 PM
5. Which of the following is NOT an example of a process?
a. A chef makes spaghetti and serves it to a customer.
b. A salesperson takes a customer order for a truck.
Copyright Cengage Learning. Powered by Cognero. Page 2
,Ch 01 Information Systems: People, Technology, Processes, and Structure
c. A university student turns on a computer in the lab.
d. A porter checks in and cleans a vehicle to be re-rented.
ANSWER: c
RATIONALE: A process is a set of related activities that takes input, adds value, and creates ou
customer. An employee turning on a computer could be a step within a process,
not a process. All of the other choices—the chef, salesperson, and porter—take i
and create output for the customer.
POINTS: 1
QUESTION TYPE: Multiple Choice
HAS VARIABLES: False
LEARNING OBJECTIVES: PerVa.POIS5E.25.1.4 - Describe each of the five elements that make up an information
TOPICS: 1.1: What Is an Information System?
KEYWORDS: Bloom's: Apply
DATE CREATED: 10/22/2024 1:32 PM
DATE MODIFIED: 1/17/2025 4:37 AM
6. A series of activities that an organization performs to transform inputs into outputs in such a
way that the value of the input is increased is a ____________.
a. process
b. procedure
c. supply chain
d. value chain
ANSWER: d
RATIONALE: The value chain is a series of activities that an organization performs
to transform inputs into outputs in such a way that the value of the
input is increased. The supply chain is a key value chain whose
primary processes include inbound logistics, operations, outbound
logistics, marketing and sales, and service. An organization's supply
chain encompasses the processes required to get the right product or
service into the right consumer's hands in the right quantity at the right
time and at the right cost.
POINTS: 1
QUESTION TYPE: Multiple Choice
HAS VARIABLES: False
LEARNING OBJECTIVES: PerVa.POIS5E.25.1.3 - Describe the role of information systems in the value
chain of a business.
TOPICS: 1.2: Value Chain
KEYWORDS: Bloom's: Understand
DATE CREATED: 10/22/2024 1:32 PM
DATE MODIFIED: 10/22/2024 1:32 PM
7. Which of the following is NOT true about Amazon's proprietary information systems?
a. They were created to manage products, vendor partners, and fulfillment centers, which
enabled the company to surpass their competitors.
b. They are now a product that Amazon has sold to other companies looking to support
Copyright Cengage Learning. Powered by Cognero. Page 3
,Ch 01 Information Systems: People, Technology, Processes, and Structure
their own supply chains.
c. They are not fully integrated into the value chain and supply chain processes and can
easily be separated from their integral components.
d. They were created to allow Amazon to create, build, and maintain a strong
competitive advantage in the marketplace.
ANSWER: c
RATIONALE: Amazon holds that its information systems are so intimately involved that they a
process itself. From the company's perspective, the information system is an inte
in the process and cannot be separated from it, whether providing input, aiding p
transformation, or producing output.
POINTS: 1
QUESTION TYPE: Multiple Choice
HAS VARIABLES: False
LEARNING OBJECTIVES: PerVa.POIS5E.25.1.3 - Describe the role of information systems in the value chain of a
TOPICS: 1.2: Value Chain
KEYWORDS: Bloom's: Understand
DATE CREATED: 10/22/2024 1:32 PM
DATE MODIFIED: 10/22/2024 1:32 PM
8. Which of the following is NOT true about information systems?
a. Information systems use information technology components and apply them to solve
problems.
b. Information systems create business value and perform other business tasks.
c. Good information systems can enable people to produce extraordinary results.
d. An information system's most important component is its data component.
ANSWER: d
RATIONALE: While data is an important component, all five components must
function collaboratively to complete a task.
POINTS: 1
QUESTION TYPE: Multiple Choice
HAS VARIABLES: False
LEARNING OBJECTIVES: PerVa.POIS5E.25.1.4 - Describe each of the five elements that make up an
information system.
TOPICS: 1.1: What Is an Information System?
KEYWORDS: Bloom's: Understand
DATE CREATED: 10/22/2024 1:32 PM
DATE MODIFIED: 10/22/2024 1:32 PM
9. Which of the following is NOT an example of a business using information systems to create a
competitive advantage?
a. Home Depot uses a vendor-managed inventory system to streamline product flow and
better manage its store inventories, which reduce holding costs and out-of-stocks.
b. A roofing company employs an information system to track and analyze the
movement and tasks of employees on job sites to speed up the process and reduce
labor costs.
Copyright Cengage Learning. Powered by Cognero. Page 4
,Ch 01 Information Systems: People, Technology, Processes, and Structure
c. Panera uses kiosks and online ordering so that customers place their own orders, so
employees can focus more on producing the order and speeding up the ordering
process.
d. A marketing firm uses an information system to keep track of its customer email list
to provide monthly newsletters about its offerings and to keep track of those who wish
to unsubscribe.
ANSWER: d
RATIONALE: The marketing firm may add customers using its newsletter, but it is not using it
system to create an advantage over its competitors.
POINTS: 1
QUESTION TYPE: Multiple Choice
HAS VARIABLES: False
LEARNING OBJECTIVES: PerVa.POIS5E.25.1.2 - Identify four benefits of creating a strategic plan.
TOPICS: 1.3: Strategic Planning
KEYWORDS: Bloom's: Apply
DATE CREATED: 10/22/2024 1:32 PM
DATE MODIFIED: 10/22/2024 1:32 PM
10. Jordan White is a new employee at your company. He introduces himself and describes his
new role in the Information Systems department at the company. He says he will be responsible
for collecting and analyzing finance information to solve problems and address challenges within
the finance area. What is most likely his role at the company?
a. business analyst
b. systems analyst
c. chief information officer
d. data science analyst
ANSWER: a
RATIONALE: Business analysts are responsible for evaluating and solving business
challenges. They must collect, review, and analyze information that
enables them to make sound recommendations. They often specialize
in a particular functional area, such as supply chain management,
marketing, finance, or product development or, in an industry like
healthcare, consumer products, or transportation, among others.
POINTS: 1
QUESTION TYPE: Multiple Choice
HAS VARIABLES: False
LEARNING OBJECTIVES: PerVa.POIS5E.25.1.1 - Identify two key leadership responsibilities in
implementing successful information systems.
TOPICS: 1.4: Information Systems Careers
KEYWORDS: Bloom's: Apply
DATE CREATED: 10/22/2024 1:32 PM
DATE MODIFIED: 10/22/2024 1:32 PM
11. An information system is a combination of hardware and software components, along
with _________, processes, and people, that function collaboratively to complete a task.
Copyright Cengage Learning. Powered by Cognero. Page 5
,Ch 01 Information Systems: People, Technology, Processes, and Structure
a. feedback
b. data
c. information
d. transactions
ANSWER: b
RATIONALE: Data is the missing component. By definition, an information system is a combin
hardware and software components, along with data, processes, and people, that
collaboratively to complete a task.
POINTS: 1
QUESTION TYPE: Multiple Choice
HAS VARIABLES: False
LEARNING OBJECTIVES: PerVa.POIS5E.25.1.4 - Describe each of the five elements that make up an information
TOPICS: 1.1: What Is an Information System?
KEYWORDS: Bloom's: Understand
DATE CREATED: 10/22/2024 1:32 PM
DATE MODIFIED: 10/22/2024 1:32 PM
12. Strategic planning is a process that helps leaders identify initiatives and projects that will
achieve ______________ objectives.
a. organizational
b. communication
c. information
d. management
ANSWER: a
RATIONALE: Strategic planning is a process that helps leaders identify initiatives
and projects that will achieve organizational objectives. Strategic
planning provides the ability of the organization to be proactive and to
take advantage of opportunities and trends, rather than passively
reacting to them.
POINTS: 1
QUESTION TYPE: Multiple Choice
HAS VARIABLES: False
LEARNING OBJECTIVES: PerVa.POIS5E.25.1.2 - Identify four benefits of creating a strategic plan.
TOPICS: 1.3: Strategic Planning
KEYWORDS: Bloom's: Understand
DATE CREATED: 10/22/2024 1:32 PM
DATE MODIFIED: 10/22/2024 1:32 PM
13. Which of the following is NOT a benefit of strategic planning?
a. Focuses the organization's resources on agreed-on key priorities.
b. Allows the organization to take advantage of opportunities and trends.
c. Improves communication among the organization's customers.
d. Provides direction to guide decision making across all organizational units.
ANSWER: c
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,Ch 01 Information Systems: People, Technology, Processes, and Structure
RATIONALE: Strategic planning provides the following benefits: A framework and a
clearly defined direction to guide decision making at all levels and
across all organizational units; the most effective use of the
organization's resources by focusing those resources on agreed-on key
priorities; the ability of the organization to be proactive and to take
advantage of opportunities and trends, rather than passively reacting to
them; and improved communication among management, employees,
the board of directors, shareholders, and other interested parties.
POINTS: 1
QUESTION TYPE: Multiple Choice
HAS VARIABLES: False
LEARNING OBJECTIVES: PerVa.POIS5E.25.1.2 - Identify four benefits of creating a strategic plan.
TOPICS: 1.3: Strategic Planning
KEYWORDS: Bloom's: Apply
DATE CREATED: 10/22/2024 1:32 PM
DATE MODIFIED: 10/22/2024 1:32 PM
14. An organization develops an overall strategic plan, which then sets the direction for
___________ of the organization.
a. the customers
b. data applications
c. supplier analysts
d. other business units
ANSWER: d
RATIONALE: An organization develops an overall strategic plan, which sets the
direction for all the other business units of the organization. Leaders of
the various business units also develop a strategic plan that is
consistent with the overall organizational plan.
POINTS: 1
QUESTION TYPE: Multiple Choice
HAS VARIABLES: False
LEARNING OBJECTIVES: PerVa.POIS5E.25.1.2 - Identify four benefits of creating a strategic plan.
TOPICS: 1.3: Strategic Planning
KEYWORDS: Bloom's: Understand
DATE CREATED: 10/22/2024 1:32 PM
DATE MODIFIED: 10/22/2024 1:32 PM
15. Three-One-Three Restaurants has asked a software company to create a program within their
online app in which customers can create an account and earn points for dining at the restaurant.
Once customers have earned enough points, they can redeem them for free items such as
appetizers and meals. Which strategic theme is the restaurant using?
a. increase market share
b. attract and retain new customers
c. increase customer loyalty
d. reduce time required to deliver products
Copyright Cengage Learning. Powered by Cognero. Page 7
, Ch 01 Information Systems: People, Technology, Processes, and Structure
ANSWER: c
RATIONALE: Common themes in setting strategies include increasing customer
loyalty. In this example, the restaurant wanted to increase its customer
loyalty through the use of a loyalty program built into their app.
Customers would be motivated to earn points so they could redeem
them for free food.
POINTS: 1
QUESTION TYPE: Multiple Choice
HAS VARIABLES: False
LEARNING OBJECTIVES: PerVa.POIS5E.25.1.2 - Identify four benefits of creating a strategic plan.
TOPICS: 1.3: Strategic Planning
KEYWORDS: Bloom's: Apply
DATE CREATED: 10/22/2024 1:32 PM
DATE MODIFIED: 10/22/2024 1:32 PM
16. To maintain ________________, organizations and their products and services must
continually evolve to account for changes in customer needs, market conditions, industry
conditions, and competitor actions.
a. an information system
b. a consolidation strategy
c. competitive advantage
d. Leavitt's Diamond
ANSWER: c
RATIONALE: Organizations must recognize that considerable effort may be required
to sustain a competitive advantage. Organizations and their products
and services must continually evolve to account for changes in
customer needs, market and industry conditions, and competitor
actions.
POINTS: 1
QUESTION TYPE: Multiple Choice
HAS VARIABLES: False
LEARNING OBJECTIVES: PerVa.POIS5E.25.1.2 - Identify four benefits of creating a strategic plan.
TOPICS: 1.1: What Is an Information System?
KEYWORDS: Bloom's: Apply
DATE CREATED: 10/22/2024 1:32 PM
DATE MODIFIED: 10/22/2024 1:32 PM
17. XiaoJing is the vice president of marketing for Three-One-Three Restaurants. The company
has implemented a new marketing information system and, according to Leavitt's Diamond,
XiaoJing now has the key responsibility to ensure that the people, _________________, and
structure components are fully addressed.
a. processes
b. data
c. hardware
d. software
Copyright Cengage Learning. Powered by Cognero. Page 8
Important Notes
The file includes the complete test bank, organized chapter by chapter.
A sample of selected pages has been provided for preview.
All available appendices and Excel files (if included in the original resources) are
provided.
We continuously update our files to ensure you receive the latest and most accurate
editions.
New editions are added regularly – stay connected for updates!
✅ Why Buy From Us?
📚 Complete & organized chapter-by-chapter – no missing content, no guessing.
⚡ Instant digital delivery – get your file the moment you pay, no waiting.
📅 Always up to date – we track new editions so you always get the latest version.
💬 Friendly support – real humans ready to help, anytime you need us.
🔒 Safe & secure – thousands of satisfied students trust us every semester.
🛡️Our Guarantees
💰 Money-Back Guarantee: Not satisfied? We offer a full refund – no questions asked.
🔄 Wrong File? No Problem: Contact us and we will replace it immediately with the
correct version, free of charge.
⏰ 24/7 Support: We are always here – reach out anytime and expect a fast response.
Contact Email:
,Ch 01 Information Systems: People, Technology, Processes, and Structure
1. A well-designed information system includes some form of _____________ to monitor and
control its operation.
a. feedback mechanism
b. data analysis
c. information component
d. software processing
ANSWER: a
RATIONALE: A well-designed information system includes some form of feedback
mechanism to monitor and control its operation. This feedback ensures
that the system continues to operate in an effective and efficient
manner. Data and software are components of an information system
but by themselves monitor or control an information system.
POINTS: 1
QUESTION TYPE: Multiple Choice
HAS VARIABLES: False
LEARNING OBJECTIVES: PerVa.POIS5E.25.1.4 - Describe each of the five elements that make up an
information system.
TOPICS: 1.1: What Is an Information System?
KEYWORDS: Bloom's: Understand
DATE CREATED: 10/22/2024 1:31 PM
DATE MODIFIED: 10/22/2024 1:31 PM
2. The ____________ component of an information system makes the difference between
success and failure in all organizations.
a. procedures
b. people
c. data
d. software
ANSWER: b
RATIONALE: People are involved in many aspects of information systems. You can
have the right data, software, hardware, and procedures in place, but
without the right people to build, maintain, interpret, and get the right
results from an information system, the information system will not be
successful.
POINTS: 1
QUESTION TYPE: Multiple Choice
HAS VARIABLES: False
LEARNING OBJECTIVES: PerVa.POIS5E.25.1.4 - Describe each of the five elements that make up an
information system.
TOPICS: 1.1: What Is an Information System?
KEYWORDS: Bloom's: Understand
DATE CREATED: 10/22/2024 1:31 PM
DATE MODIFIED: 10/22/2024 1:31 PM
3. A ______________ is a set of related activities that takes input, adds value, and creates output
Copyright Cengage Learning. Powered by Cognero. Page 1
,Ch 01 Information Systems: People, Technology, Processes, and Structure
for the customer.
a. standard
b. procedure
c. process
d. model
ANSWER: c
RATIONALE: A process is a set of related activities that takes input, adds value, and creates ou
customer. A procedure defines the steps to follow to achieve a specific end resul
representation (or diagram) of something such as a process or procedure; a stand
acceptable level of quality for a process.
POINTS: 1
QUESTION TYPE: Multiple Choice
HAS VARIABLES: False
LEARNING OBJECTIVES: PerVa.POIS5E.25.1.4 - Describe each of the five elements that make up an information
TOPICS: 1.1: What Is an Information System?
KEYWORDS: Bloom's: Understand
DATE CREATED: 10/22/2024 1:32 PM
DATE MODIFIED: 10/22/2024 1:32 PM
4. An organization's data center, servers, software applications, and databases are an example of
its _______________________________.
a. technology infrastructure
b. five-component model
c. software
d. hardware
ANSWER: a
RATIONALE: An organization's technology infrastructure includes all of its
hardware, software, databases, networks, facilities (such as data
centers and server rooms), and services provided by third parties (such
as outside consultants, leased hardware, third-party software, and
outside storage).
POINTS: 1
QUESTION TYPE: Multiple Choice
HAS VARIABLES: False
LEARNING OBJECTIVES: PerVa.POIS5E.25.1.4 - Describe each of the five elements that make up an
information system.
TOPICS: 1.1: What Is an Information System?
KEYWORDS: Bloom's: Understand
DATE CREATED: 10/22/2024 1:32 PM
DATE MODIFIED: 10/22/2024 1:32 PM
5. Which of the following is NOT an example of a process?
a. A chef makes spaghetti and serves it to a customer.
b. A salesperson takes a customer order for a truck.
Copyright Cengage Learning. Powered by Cognero. Page 2
,Ch 01 Information Systems: People, Technology, Processes, and Structure
c. A university student turns on a computer in the lab.
d. A porter checks in and cleans a vehicle to be re-rented.
ANSWER: c
RATIONALE: A process is a set of related activities that takes input, adds value, and creates ou
customer. An employee turning on a computer could be a step within a process,
not a process. All of the other choices—the chef, salesperson, and porter—take i
and create output for the customer.
POINTS: 1
QUESTION TYPE: Multiple Choice
HAS VARIABLES: False
LEARNING OBJECTIVES: PerVa.POIS5E.25.1.4 - Describe each of the five elements that make up an information
TOPICS: 1.1: What Is an Information System?
KEYWORDS: Bloom's: Apply
DATE CREATED: 10/22/2024 1:32 PM
DATE MODIFIED: 1/17/2025 4:37 AM
6. A series of activities that an organization performs to transform inputs into outputs in such a
way that the value of the input is increased is a ____________.
a. process
b. procedure
c. supply chain
d. value chain
ANSWER: d
RATIONALE: The value chain is a series of activities that an organization performs
to transform inputs into outputs in such a way that the value of the
input is increased. The supply chain is a key value chain whose
primary processes include inbound logistics, operations, outbound
logistics, marketing and sales, and service. An organization's supply
chain encompasses the processes required to get the right product or
service into the right consumer's hands in the right quantity at the right
time and at the right cost.
POINTS: 1
QUESTION TYPE: Multiple Choice
HAS VARIABLES: False
LEARNING OBJECTIVES: PerVa.POIS5E.25.1.3 - Describe the role of information systems in the value
chain of a business.
TOPICS: 1.2: Value Chain
KEYWORDS: Bloom's: Understand
DATE CREATED: 10/22/2024 1:32 PM
DATE MODIFIED: 10/22/2024 1:32 PM
7. Which of the following is NOT true about Amazon's proprietary information systems?
a. They were created to manage products, vendor partners, and fulfillment centers, which
enabled the company to surpass their competitors.
b. They are now a product that Amazon has sold to other companies looking to support
Copyright Cengage Learning. Powered by Cognero. Page 3
,Ch 01 Information Systems: People, Technology, Processes, and Structure
their own supply chains.
c. They are not fully integrated into the value chain and supply chain processes and can
easily be separated from their integral components.
d. They were created to allow Amazon to create, build, and maintain a strong
competitive advantage in the marketplace.
ANSWER: c
RATIONALE: Amazon holds that its information systems are so intimately involved that they a
process itself. From the company's perspective, the information system is an inte
in the process and cannot be separated from it, whether providing input, aiding p
transformation, or producing output.
POINTS: 1
QUESTION TYPE: Multiple Choice
HAS VARIABLES: False
LEARNING OBJECTIVES: PerVa.POIS5E.25.1.3 - Describe the role of information systems in the value chain of a
TOPICS: 1.2: Value Chain
KEYWORDS: Bloom's: Understand
DATE CREATED: 10/22/2024 1:32 PM
DATE MODIFIED: 10/22/2024 1:32 PM
8. Which of the following is NOT true about information systems?
a. Information systems use information technology components and apply them to solve
problems.
b. Information systems create business value and perform other business tasks.
c. Good information systems can enable people to produce extraordinary results.
d. An information system's most important component is its data component.
ANSWER: d
RATIONALE: While data is an important component, all five components must
function collaboratively to complete a task.
POINTS: 1
QUESTION TYPE: Multiple Choice
HAS VARIABLES: False
LEARNING OBJECTIVES: PerVa.POIS5E.25.1.4 - Describe each of the five elements that make up an
information system.
TOPICS: 1.1: What Is an Information System?
KEYWORDS: Bloom's: Understand
DATE CREATED: 10/22/2024 1:32 PM
DATE MODIFIED: 10/22/2024 1:32 PM
9. Which of the following is NOT an example of a business using information systems to create a
competitive advantage?
a. Home Depot uses a vendor-managed inventory system to streamline product flow and
better manage its store inventories, which reduce holding costs and out-of-stocks.
b. A roofing company employs an information system to track and analyze the
movement and tasks of employees on job sites to speed up the process and reduce
labor costs.
Copyright Cengage Learning. Powered by Cognero. Page 4
,Ch 01 Information Systems: People, Technology, Processes, and Structure
c. Panera uses kiosks and online ordering so that customers place their own orders, so
employees can focus more on producing the order and speeding up the ordering
process.
d. A marketing firm uses an information system to keep track of its customer email list
to provide monthly newsletters about its offerings and to keep track of those who wish
to unsubscribe.
ANSWER: d
RATIONALE: The marketing firm may add customers using its newsletter, but it is not using it
system to create an advantage over its competitors.
POINTS: 1
QUESTION TYPE: Multiple Choice
HAS VARIABLES: False
LEARNING OBJECTIVES: PerVa.POIS5E.25.1.2 - Identify four benefits of creating a strategic plan.
TOPICS: 1.3: Strategic Planning
KEYWORDS: Bloom's: Apply
DATE CREATED: 10/22/2024 1:32 PM
DATE MODIFIED: 10/22/2024 1:32 PM
10. Jordan White is a new employee at your company. He introduces himself and describes his
new role in the Information Systems department at the company. He says he will be responsible
for collecting and analyzing finance information to solve problems and address challenges within
the finance area. What is most likely his role at the company?
a. business analyst
b. systems analyst
c. chief information officer
d. data science analyst
ANSWER: a
RATIONALE: Business analysts are responsible for evaluating and solving business
challenges. They must collect, review, and analyze information that
enables them to make sound recommendations. They often specialize
in a particular functional area, such as supply chain management,
marketing, finance, or product development or, in an industry like
healthcare, consumer products, or transportation, among others.
POINTS: 1
QUESTION TYPE: Multiple Choice
HAS VARIABLES: False
LEARNING OBJECTIVES: PerVa.POIS5E.25.1.1 - Identify two key leadership responsibilities in
implementing successful information systems.
TOPICS: 1.4: Information Systems Careers
KEYWORDS: Bloom's: Apply
DATE CREATED: 10/22/2024 1:32 PM
DATE MODIFIED: 10/22/2024 1:32 PM
11. An information system is a combination of hardware and software components, along
with _________, processes, and people, that function collaboratively to complete a task.
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,Ch 01 Information Systems: People, Technology, Processes, and Structure
a. feedback
b. data
c. information
d. transactions
ANSWER: b
RATIONALE: Data is the missing component. By definition, an information system is a combin
hardware and software components, along with data, processes, and people, that
collaboratively to complete a task.
POINTS: 1
QUESTION TYPE: Multiple Choice
HAS VARIABLES: False
LEARNING OBJECTIVES: PerVa.POIS5E.25.1.4 - Describe each of the five elements that make up an information
TOPICS: 1.1: What Is an Information System?
KEYWORDS: Bloom's: Understand
DATE CREATED: 10/22/2024 1:32 PM
DATE MODIFIED: 10/22/2024 1:32 PM
12. Strategic planning is a process that helps leaders identify initiatives and projects that will
achieve ______________ objectives.
a. organizational
b. communication
c. information
d. management
ANSWER: a
RATIONALE: Strategic planning is a process that helps leaders identify initiatives
and projects that will achieve organizational objectives. Strategic
planning provides the ability of the organization to be proactive and to
take advantage of opportunities and trends, rather than passively
reacting to them.
POINTS: 1
QUESTION TYPE: Multiple Choice
HAS VARIABLES: False
LEARNING OBJECTIVES: PerVa.POIS5E.25.1.2 - Identify four benefits of creating a strategic plan.
TOPICS: 1.3: Strategic Planning
KEYWORDS: Bloom's: Understand
DATE CREATED: 10/22/2024 1:32 PM
DATE MODIFIED: 10/22/2024 1:32 PM
13. Which of the following is NOT a benefit of strategic planning?
a. Focuses the organization's resources on agreed-on key priorities.
b. Allows the organization to take advantage of opportunities and trends.
c. Improves communication among the organization's customers.
d. Provides direction to guide decision making across all organizational units.
ANSWER: c
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,Ch 01 Information Systems: People, Technology, Processes, and Structure
RATIONALE: Strategic planning provides the following benefits: A framework and a
clearly defined direction to guide decision making at all levels and
across all organizational units; the most effective use of the
organization's resources by focusing those resources on agreed-on key
priorities; the ability of the organization to be proactive and to take
advantage of opportunities and trends, rather than passively reacting to
them; and improved communication among management, employees,
the board of directors, shareholders, and other interested parties.
POINTS: 1
QUESTION TYPE: Multiple Choice
HAS VARIABLES: False
LEARNING OBJECTIVES: PerVa.POIS5E.25.1.2 - Identify four benefits of creating a strategic plan.
TOPICS: 1.3: Strategic Planning
KEYWORDS: Bloom's: Apply
DATE CREATED: 10/22/2024 1:32 PM
DATE MODIFIED: 10/22/2024 1:32 PM
14. An organization develops an overall strategic plan, which then sets the direction for
___________ of the organization.
a. the customers
b. data applications
c. supplier analysts
d. other business units
ANSWER: d
RATIONALE: An organization develops an overall strategic plan, which sets the
direction for all the other business units of the organization. Leaders of
the various business units also develop a strategic plan that is
consistent with the overall organizational plan.
POINTS: 1
QUESTION TYPE: Multiple Choice
HAS VARIABLES: False
LEARNING OBJECTIVES: PerVa.POIS5E.25.1.2 - Identify four benefits of creating a strategic plan.
TOPICS: 1.3: Strategic Planning
KEYWORDS: Bloom's: Understand
DATE CREATED: 10/22/2024 1:32 PM
DATE MODIFIED: 10/22/2024 1:32 PM
15. Three-One-Three Restaurants has asked a software company to create a program within their
online app in which customers can create an account and earn points for dining at the restaurant.
Once customers have earned enough points, they can redeem them for free items such as
appetizers and meals. Which strategic theme is the restaurant using?
a. increase market share
b. attract and retain new customers
c. increase customer loyalty
d. reduce time required to deliver products
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, Ch 01 Information Systems: People, Technology, Processes, and Structure
ANSWER: c
RATIONALE: Common themes in setting strategies include increasing customer
loyalty. In this example, the restaurant wanted to increase its customer
loyalty through the use of a loyalty program built into their app.
Customers would be motivated to earn points so they could redeem
them for free food.
POINTS: 1
QUESTION TYPE: Multiple Choice
HAS VARIABLES: False
LEARNING OBJECTIVES: PerVa.POIS5E.25.1.2 - Identify four benefits of creating a strategic plan.
TOPICS: 1.3: Strategic Planning
KEYWORDS: Bloom's: Apply
DATE CREATED: 10/22/2024 1:32 PM
DATE MODIFIED: 10/22/2024 1:32 PM
16. To maintain ________________, organizations and their products and services must
continually evolve to account for changes in customer needs, market conditions, industry
conditions, and competitor actions.
a. an information system
b. a consolidation strategy
c. competitive advantage
d. Leavitt's Diamond
ANSWER: c
RATIONALE: Organizations must recognize that considerable effort may be required
to sustain a competitive advantage. Organizations and their products
and services must continually evolve to account for changes in
customer needs, market and industry conditions, and competitor
actions.
POINTS: 1
QUESTION TYPE: Multiple Choice
HAS VARIABLES: False
LEARNING OBJECTIVES: PerVa.POIS5E.25.1.2 - Identify four benefits of creating a strategic plan.
TOPICS: 1.1: What Is an Information System?
KEYWORDS: Bloom's: Apply
DATE CREATED: 10/22/2024 1:32 PM
DATE MODIFIED: 10/22/2024 1:32 PM
17. XiaoJing is the vice president of marketing for Three-One-Three Restaurants. The company
has implemented a new marketing information system and, according to Leavitt's Diamond,
XiaoJing now has the key responsibility to ensure that the people, _________________, and
structure components are fully addressed.
a. processes
b. data
c. hardware
d. software
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