TQM- Product Service And Design
1.Describe the strategic significance of design. How can an organization gain a competitive
edge with product or service design?
Design for service and product enhances a company's image as well as attracts and
meets customers' needs. It is what helps a firm to grow and prosper. Organizations can
achieve a comparative advantage in product or service design by offering a superior design
than other firms, for example, a design that is appealing to consumers, innovative, and capable
of satisfying customers' desires, as well as a design of high quality capable of enabling
customers to come and buy again. Through this, you are able to attract them away from your
competitors.
2. Give an example of a product or service you have encountered that was poorly designed.
Make a list of the factors that make a design unworkable.
Bought this little organizer in shopee where I have to manually assemble them, they are
made with very thin wood, the product comes with screws, it's manual, and as well the wood
that I'm gonna use to assemble. However, as I assemble it the manual itself is not very clear
and written in chinese and the wood does not have any numbers that could tell me which one
first I should assemble first. The moment I screwed it, it made a large crack which imposed that
the product itself is not that durable. It is unworkable if there is no clear instruction on a product,
lack of materials and visuals, complicated design.
3. Explain how simplification and standardization can improve design.
They say that simplicity is beauty, and in skincare, we put so much cream on our faces
without knowledge and that we sometimes end up with needless bumps or allergies. The same
is true for design; the more complex the design, the more difficult it is for an individual to
assemble it, which can lead to poor quality. This is why simplification and standardization are
recommended approaches in designing; it decreases the number of components, assemblies,
or choices in a product, making it easier for consumers and manufacturers to manufacture such
items.
4. Discuss the concept of concurrent design. What are the advantages of this approach?
It is a modern approach to design that includes design teams creating products and
processing them at the same time. It increases both the design quality and the time to market.
This is critical for them since design decisions should also be made simultaneously during the
rapid prototype stage. The concurrent design approach has an effect on sales strategies,
manufacturing performance, assembly quality, repair speed, and product cost. This approach
makes changes made early in the process less disruptive than changes to be made later in the
process. Moreover, another advantage of the concurrent design is that when manufacturing
employees recognize manufacturing strengths and capacities, they frequently have more design
freedom in terms of choosing appropriate materials and processes. Understanding production
capabilities will aid in the selection process. Furthermore, this design approach can have a
significant impact on cost and quality factors, as well as minimize conflicts during
1.Describe the strategic significance of design. How can an organization gain a competitive
edge with product or service design?
Design for service and product enhances a company's image as well as attracts and
meets customers' needs. It is what helps a firm to grow and prosper. Organizations can
achieve a comparative advantage in product or service design by offering a superior design
than other firms, for example, a design that is appealing to consumers, innovative, and capable
of satisfying customers' desires, as well as a design of high quality capable of enabling
customers to come and buy again. Through this, you are able to attract them away from your
competitors.
2. Give an example of a product or service you have encountered that was poorly designed.
Make a list of the factors that make a design unworkable.
Bought this little organizer in shopee where I have to manually assemble them, they are
made with very thin wood, the product comes with screws, it's manual, and as well the wood
that I'm gonna use to assemble. However, as I assemble it the manual itself is not very clear
and written in chinese and the wood does not have any numbers that could tell me which one
first I should assemble first. The moment I screwed it, it made a large crack which imposed that
the product itself is not that durable. It is unworkable if there is no clear instruction on a product,
lack of materials and visuals, complicated design.
3. Explain how simplification and standardization can improve design.
They say that simplicity is beauty, and in skincare, we put so much cream on our faces
without knowledge and that we sometimes end up with needless bumps or allergies. The same
is true for design; the more complex the design, the more difficult it is for an individual to
assemble it, which can lead to poor quality. This is why simplification and standardization are
recommended approaches in designing; it decreases the number of components, assemblies,
or choices in a product, making it easier for consumers and manufacturers to manufacture such
items.
4. Discuss the concept of concurrent design. What are the advantages of this approach?
It is a modern approach to design that includes design teams creating products and
processing them at the same time. It increases both the design quality and the time to market.
This is critical for them since design decisions should also be made simultaneously during the
rapid prototype stage. The concurrent design approach has an effect on sales strategies,
manufacturing performance, assembly quality, repair speed, and product cost. This approach
makes changes made early in the process less disruptive than changes to be made later in the
process. Moreover, another advantage of the concurrent design is that when manufacturing
employees recognize manufacturing strengths and capacities, they frequently have more design
freedom in terms of choosing appropriate materials and processes. Understanding production
capabilities will aid in the selection process. Furthermore, this design approach can have a
significant impact on cost and quality factors, as well as minimize conflicts during
