, TESTBANK FOR Systems Analysis and Design 13th Edition Tilley
Important Notes
The file includes the complete test bank, organized chapter by chapter.
A sample of selected pages has been provided for preview.
All available appendices and Excel files (if included in the original resources) are
provided.
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editions.
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,Ch 01 Introduction to Systems Analysis & Design
1. Strong analytical and critical thinking skills are not a requirement for being a systems analyst.
a. true
b. false
ANSWER: b
RATIONALE: Strong analytical and critical thinking skills are required to be a
systems analyst.
POINTS: 1
QUESTION TYPE: Multiple Choice
HAS VARIABLES: False
LEARNING OBJECTIVES: Tilley.SAD13e.25.1.1 - Describe the impact of information technology on
society.
TOPICS: Information Technology
KEYWORDS: Bloom's: Remember/Understand
DATE CREATED: 6/14/2024 7:22 PM
DATE MODIFIED: 6/14/2024 7:22 PM
2. Debbie is a systems analyst assigned to the marketing and sales team. She is working on two
important projects this week. Given the types of projects that a systems analyst would work on,
what projects would she most likely be involved in? Choose all that apply.
a. installing a NIC (Network Interface Card) into a new desktop computer for a sales
team member
b. delivering a presentation to the CEO regarding marketing strategies for the fourth
quarter
c. installing a VLAN (virtual LAN) so the marketing and sales team can have their own
virtual network
d. planning a new e-commerce website for the sales team
ANSWER: b, d
RATIONALE: Giving presentations and planning an e-commerce site are two of the
many things that a systems analyst could be asked to do at any given
time.
POINTS: 1
QUESTION TYPE: Multiple Response
HAS VARIABLES: False
LEARNING OBJECTIVES: Tilley.SAD13e.25.1.1 - Describe the impact of information technology on
society.
TOPICS: Information Technology
KEYWORDS: Bloom's: Apply
DATE CREATED: 6/14/2024 7:22 PM
DATE MODIFIED: 6/14/2024 7:22 PM
3. Avi is working on a mission-critical system for Basel Group. Why is a mission-critical system
important?
a. It produces specific data results.
b. It's vital to a company's operations.
Copyright Cengage Learning. Powered by Cognero. Page 1
,Ch 01 Introduction to Systems Analysis & Design
c. It transforms data into output for users.
d. It's how the company network works.
ANSWER: b
RATIONALE: A mission-critical system is vital to a company's operations because the compan
business without it.
POINTS: 1
QUESTION TYPE: Multiple Choice
HAS VARIABLES: False
LEARNING OBJECTIVES: Tilley.SAD13e.25.1.2 - Describe the five main components of an information system.
TOPICS: Information Systems
KEYWORDS: Bloom's: Remember/Understand
DATE CREATED: 6/14/2024 7:22 PM
DATE MODIFIED: 6/14/2024 7:22 PM
4. Mike is a systems software specialist. He maintains system software that manages hardware
components. Which of the following software is considered system software? Choose all that
apply.
a. Adobe Acrobat
b. Windows 11
c. Microsoft Defender
d. Outlook
ANSWER: b, c
RATIONALE: System software manages hardware components and includes
operating systems, such as Windows 11, and security software, such as
Microsoft Defender.
POINTS: 1
QUESTION TYPE: Multiple Response
HAS VARIABLES: False
LEARNING OBJECTIVES: Tilley.SAD13e.25.1.2 - Describe the five main components of an
information system.
TOPICS: Information Systems
KEYWORDS: Bloom's: Remember/Understand
DATE CREATED: 6/14/2024 7:22 PM
DATE MODIFIED: 6/14/2024 7:22 PM
5. Jessica is an application software specialist. She's a freelancer who works with both major
corporations and small businesses. Which of the following software would an application
software specialist be responsible for? Choose all that apply.
a. Excel
b. SAP Enterprise Resource Planning (ERP)
c. Norton (Symantec)
d. Access
ANSWER: a, b, d
RATIONALE: Excel and Access are Microsoft products. Excel is for spreadsheets,
Copyright Cengage Learning. Powered by Cognero. Page 2
,Ch 01 Introduction to Systems Analysis & Design
and Access is a database program. For clients who need an ERP
solution, SAP offers finance, human resources, supply chain
management, and other business functions.
POINTS: 1
QUESTION TYPE: Multiple Response
HAS VARIABLES: False
LEARNING OBJECTIVES: Tilley.SAD13e.25.1.2 - Describe the five main components of an
information system.
TOPICS: Information Systems
KEYWORDS: Bloom's: Remember/Understand
DATE CREATED: 6/14/2024 7:22 PM
DATE MODIFIED: 6/14/2024 7:22 PM
6. Emily is getting ready to install a new Medical Health Record system for her client. The client
has several printers from the pre-Windows 7 era as well as 10-year-old MS office software.
What are these older systems called?
a. mixed systems
b. general systems
c. legacy systems
d. horizontal systems
ANSWER: c
RATIONALE: Older systems are called legacy systems. When mixing new systems
with legacy systems, Emily will have to be sure that the new system
she installs will work with the legacy printer drivers and office
software. Sometimes, legacy systems do not work with new systems
and must be replaced.
POINTS: 1
QUESTION TYPE: Multiple Choice
HAS VARIABLES: False
LEARNING OBJECTIVES: Tilley.SAD13e.25.1.2 - Describe the five main components of an
information system.
TOPICS: Information Systems
KEYWORDS: Bloom's: Remember/Understand
DATE CREATED: 6/14/2024 7:22 PM
DATE MODIFIED: 6/14/2024 7:22 PM
7. Processes describe the tasks and business functions that users, managers, and IT staff perform
to achieve specific results.
a. true
b. false
ANSWER: a
RATIONALE: Processes describe the tasks and business functions that users,
managers, and IT staff perform to achieve specific results.
POINTS: 1
QUESTION TYPE: Multiple Choice
Copyright Cengage Learning. Powered by Cognero. Page 3
,Ch 01 Introduction to Systems Analysis & Design
HAS VARIABLES: False
LEARNING OBJECTIVES: Tilley.SAD13e.25.1.2 - Describe the five main components of an
information system.
TOPICS: Information Systems
KEYWORDS: Bloom's: Remember/Understand
DATE CREATED: 6/14/2024 7:22 PM
DATE MODIFIED: 6/14/2024 7:22 PM
8. Tim is working on a mission-critical system for Maji Health Systems. There are many types of
systems used in a healthcare setting, but which systems below could be considered mission-
critical? Choose all that apply.
a. Access Database
b. Electronic Health Record (EHR) Systems
c. SQL Server
d. Laboratory Information Systems (LIS)
ANSWER: b, d
RATIONALE: Mission-critical systems for a healthcare environment can include
Electronic Health Record (EHR) Systems, which store and manage
patient health records, and Laboratory Information Systems (LIS),
which manage laboratory workflows, including test ordering,
specimen tracking, and result reporting.
POINTS: 1
QUESTION TYPE: Multiple Response
HAS VARIABLES: False
LEARNING OBJECTIVES: Tilley.SAD13e.25.1.2 - Describe the five main components of an
information system.
TOPICS: Information Systems
KEYWORDS: Bloom's: Apply
DATE CREATED: 6/14/2024 7:22 PM
DATE MODIFIED: 6/14/2024 7:22 PM
9. Jirar is working with his client, the Bloomfeld Group, on some new enterprise applications.
The company sells widgets in the business-to-consumer (B2C) market. There are dozens of
enterprise applications available. What applications might Jirar set up for his business-to-
consumer client? Choose all that apply.
a. office productivity suites
b. pdf creation programs
c. order processing systems
d. payroll systems
ANSWER: a, c, d
RATIONALE: Jirar might use an office productivity suite: This software will allow
employees to speak, keep in contact with customers, send email, and
keep track of sales. He may also an order processing system so the
company can keep track of orders placed, orders sent, and inventory.
Finally, the company needs to keep track of payroll, so employees get
paid on time.
Copyright Cengage Learning. Powered by Cognero. Page 4
,Ch 01 Introduction to Systems Analysis & Design
POINTS: 1
QUESTION TYPE: Multiple Response
HAS VARIABLES: False
LEARNING OBJECTIVES: Tilley.SAD13e.25.1.2 - Describe the five main components of an
information system.
TOPICS: Information Systems
KEYWORDS: Bloom's: Apply
DATE CREATED: 6/14/2024 7:22 PM
DATE MODIFIED: 6/14/2024 7:22 PM
10. Sergio has his own business and works for a client that has fewer than 50 employees. The
client sells computers to businesses and is looking to Sergio to install a few horizontal systems to
increase their team's efficiency. What type of systems should Sergio install to achieve this goal?
Choose all that apply.
a. office productivity suite-Microsoft Office Professional
b. collaboration and communication tools-Slack and Zoom
c. Adobe products-Acrobat and Photoshop
d. retail point-of-sale (POS) software
ANSWER: a, b
RATIONALE: To increase the team's efficiency, Sergio should install an office
productivity suite so that employees can work on spreadsheets,
documents, presentations, and email together. Installing Slack and
Zoom can help employees collaborate on projects.
POINTS: 1
QUESTION TYPE: Multiple Response
HAS VARIABLES: False
LEARNING OBJECTIVES: Tilley.SAD13e.25.1.2 - Describe the five main components of an
information system.
TOPICS: Information Systems
KEYWORDS: Bloom's: Apply
DATE CREATED: 6/14/2024 7:22 PM
DATE MODIFIED: 6/14/2024 7:22 PM
11. Gretchen manages supply chain software for Magna Corporation, which is a Fortune 1000
company, and Linda manages the same software for a Magna Corporation vendor. What type of
business model is this considered?
a. business-to-consumer
b. consumer-to-consumer
c. business-to-business
d. consumer-to-business
ANSWER: c
RATIONALE: Large companies use supply chain management software to manage
all the materials up and down the supply chain that go into their
products. Linda's company is a vendor of Magna corporation, so she
must be aware when materials from her company are needed.
Copyright Cengage Learning. Powered by Cognero. Page 5
,Ch 01 Introduction to Systems Analysis & Design
POINTS: 1
QUESTION TYPE: Multiple Choice
HAS VARIABLES: False
LEARNING OBJECTIVES: Tilley.SAD13e.25.1.3 - Explain Internet business strategies and
relationships, including B2C and B2B.
TOPICS: Internet Business Strategies
KEYWORDS: Bloom's: Remember/Understand
DATE CREATED: 6/14/2024 7:22 PM
DATE MODIFIED: 6/14/2024 7:22 PM
12. David is a consultant with APG Consulting Group. He has been asked to develop a business
strategy for a company that manufactures products and ships them to retail outlets. What type of
business strategy will David use?
a. The manufacturer and the retail outlet are both consumers.
b. The manufacturer is the consumer, and the retail outlet is the business.
c. The manufacturer and the retail outlet are both businesses.
d. The manufacturer is the business, and the retail outlet is the consumer.
ANSWER: c
RATIONALE: The business manufactures products and ships them to retail outlets.
Both the manufacturer and the retail outlet are businesses. David will
be using the business-to-business model for his strategy.
POINTS: 1
QUESTION TYPE: Multiple Choice
HAS VARIABLES: False
LEARNING OBJECTIVES: Tilley.SAD13e.25.1.3 - Explain Internet business strategies and
relationships, including B2C and B2B.
TOPICS: Internet Business Strategies
KEYWORDS: Bloom's: Apply
DATE CREATED: 6/14/2024 7:22 PM
DATE MODIFIED: 6/14/2024 7:22 PM
13. Fabio is developing a business model for a business client that sells to consumers. The client
wants to know what the main difference is between the business-to-consumer (B2C) and the
consumer-to-consumer (C2C) business module. What does Fabio tell his client?
a. The B2C model focuses on providing business-oriented products and services to other
businesses, while the C2C model facilitates direct exchanges for consumer-oriented
products from other consumers.
b. The C2C model focuses on providing consumer-oriented products to businesses, while
the B2C model facilitates direct exchanges for consumer-oriented products from other
consumers.
c. The B2C model focuses on providing consumer-oriented products and services from a
business to the consumer, while the C2C model facilitates direct exchanges for
consumer-oriented products from individual consumers.
d. There is no difference between the B2C and C2C models other than the size of the
consumer base.
ANSWER: c
Copyright Cengage Learning. Powered by Cognero. Page 6
,Ch 01 Introduction to Systems Analysis & Design
RATIONALE: Fabio tells his client that the B2C model focuses on providing
consumer-oriented products and services from a business to the
consumer, while the C2C model facilitates direct exchanges for
consumer-oriented products from individual consumers.
POINTS: 1
QUESTION TYPE: Multiple Choice
HAS VARIABLES: False
LEARNING OBJECTIVES: Tilley.SAD13e.25.1.3 - Explain Internet business strategies and
relationships, including B2C and B2B.
TOPICS: Internet Business Strategies
KEYWORDS: Bloom's: Analyze/Create/Evaluate
DATE CREATED: 6/14/2024 7:22 PM
DATE MODIFIED: 6/14/2024 7:22 PM
14. A business profile is an overview of a company's mission, functions, organization, products,
services, customers, suppliers, competitors, constraints, and future direction.
a. true
b. false
ANSWER: a
RATIONALE: A business profile is the starting point for the modeling process. It's an
overview of a company's mission, functions, organization, products,
services, customers, suppliers, competitors, constraints, and future
direction.
POINTS: 1
QUESTION TYPE: Multiple Choice
HAS VARIABLES: False
LEARNING OBJECTIVES: Tilley.SAD13e.25.1.4 - Explain how to use business profiles and models.
TOPICS: Modeling Business Operations
KEYWORDS: Bloom's: Remember/Understand
DATE CREATED: 6/14/2024 7:22 PM
DATE MODIFIED: 6/18/2024 1:10 PM
15. Betty works for a major corporation. Her company uses an enterprise resource planning
(ERP) system. Betty's friend asked her what ERP is and what type of services ERP systems
provide. How does Betty reply? Choose all that apply.
a. ERP provides customer demand forecasts.
b. ERP provides inventory control information.
c. ERP provides network infrastructure.
d. ERP provides email management services.
ANSWER: a, b
RATIONALE: Two ERP functions are providing forecasting for customer demand
and inventory control information.
POINTS: 1
QUESTION TYPE: Multiple Response
Copyright Cengage Learning. Powered by Cognero. Page 7
, Ch 01 Introduction to Systems Analysis & Design
HAS VARIABLES: False
LEARNING OBJECTIVES: Tilley.SAD13e.25.1.5 - Identify the seven types of information systems used
in business.
TOPICS: Business Information Systems
KEYWORDS: Bloom's: Remember/Understand
DATE CREATED: 6/14/2024 7:22 PM
DATE MODIFIED: 6/14/2024 7:22 PM
16. Alyssa works for Gentron Corporation, and her job is in the Engineering Department. Each
employee is given a suite of user productivity tools to work with. So, which productivity tools
would Alyssa be given to do her job effectively? Choose all that apply.
a. email
b. voicemail
c. office productivity suite
d. graphic design software
ANSWER: a, b, c
RATIONALE: Alyssa would be given email to send and receive messages, voice mail
to receive messages, and an office productivity suite to communicate
with colleagues. There is no reason engineering would need a graphic
design program since there is no need for them to design any graphics.
POINTS: 1
QUESTION TYPE: Multiple Response
HAS VARIABLES: False
LEARNING OBJECTIVES: Tilley.SAD13e.25.1.5 - Identify the seven types of information systems used
in business.
TOPICS: Business Information Systems
KEYWORDS: Bloom's: Remember/Understand
DATE CREATED: 6/14/2024 7:22 PM
DATE MODIFIED: 6/14/2024 7:22 PM
17. Mary's job is to attach radio frequency identification (RFID) tags to retail goods to track
them. There are some products, however, that RFID tags may not work. Which of the following
retail products may not be good candidates for RFID tags?
a. a shirt
b. perishable goods
c. loose potatoes
d. a box of candy
ANSWER: c
RATIONALE: Loose items, such as potatoes, are not individually packaged and are
not uniform in shape so they would be impractical to tag.
POINTS: 1
QUESTION TYPE: Multiple Choice
HAS VARIABLES: False
LEARNING OBJECTIVES: Tilley.SAD13e.25.1.5 - Identify the seven types of information systems used
in business.
Copyright Cengage Learning. Powered by Cognero. Page 8
Important Notes
The file includes the complete test bank, organized chapter by chapter.
A sample of selected pages has been provided for preview.
All available appendices and Excel files (if included in the original resources) are
provided.
We continuously update our files to ensure you receive the latest and most accurate
editions.
New editions are added regularly – stay connected for updates!
✅ Why Buy From Us?
📚 Complete & organized chapter-by-chapter – no missing content, no guessing.
⚡ Instant digital delivery – get your file the moment you pay, no waiting.
📅 Always up to date – we track new editions so you always get the latest version.
💬 Friendly support – real humans ready to help, anytime you need us.
🔒 Safe & secure – thousands of satisfied students trust us every semester.
🛡️Our Guarantees
💰 Money-Back Guarantee: Not satisfied? We offer a full refund – no questions asked.
🔄 Wrong File? No Problem: Contact us and we will replace it immediately with the
correct version, free of charge.
⏰ 24/7 Support: We are always here – reach out anytime and expect a fast response.
Contact Email:
,Ch 01 Introduction to Systems Analysis & Design
1. Strong analytical and critical thinking skills are not a requirement for being a systems analyst.
a. true
b. false
ANSWER: b
RATIONALE: Strong analytical and critical thinking skills are required to be a
systems analyst.
POINTS: 1
QUESTION TYPE: Multiple Choice
HAS VARIABLES: False
LEARNING OBJECTIVES: Tilley.SAD13e.25.1.1 - Describe the impact of information technology on
society.
TOPICS: Information Technology
KEYWORDS: Bloom's: Remember/Understand
DATE CREATED: 6/14/2024 7:22 PM
DATE MODIFIED: 6/14/2024 7:22 PM
2. Debbie is a systems analyst assigned to the marketing and sales team. She is working on two
important projects this week. Given the types of projects that a systems analyst would work on,
what projects would she most likely be involved in? Choose all that apply.
a. installing a NIC (Network Interface Card) into a new desktop computer for a sales
team member
b. delivering a presentation to the CEO regarding marketing strategies for the fourth
quarter
c. installing a VLAN (virtual LAN) so the marketing and sales team can have their own
virtual network
d. planning a new e-commerce website for the sales team
ANSWER: b, d
RATIONALE: Giving presentations and planning an e-commerce site are two of the
many things that a systems analyst could be asked to do at any given
time.
POINTS: 1
QUESTION TYPE: Multiple Response
HAS VARIABLES: False
LEARNING OBJECTIVES: Tilley.SAD13e.25.1.1 - Describe the impact of information technology on
society.
TOPICS: Information Technology
KEYWORDS: Bloom's: Apply
DATE CREATED: 6/14/2024 7:22 PM
DATE MODIFIED: 6/14/2024 7:22 PM
3. Avi is working on a mission-critical system for Basel Group. Why is a mission-critical system
important?
a. It produces specific data results.
b. It's vital to a company's operations.
Copyright Cengage Learning. Powered by Cognero. Page 1
,Ch 01 Introduction to Systems Analysis & Design
c. It transforms data into output for users.
d. It's how the company network works.
ANSWER: b
RATIONALE: A mission-critical system is vital to a company's operations because the compan
business without it.
POINTS: 1
QUESTION TYPE: Multiple Choice
HAS VARIABLES: False
LEARNING OBJECTIVES: Tilley.SAD13e.25.1.2 - Describe the five main components of an information system.
TOPICS: Information Systems
KEYWORDS: Bloom's: Remember/Understand
DATE CREATED: 6/14/2024 7:22 PM
DATE MODIFIED: 6/14/2024 7:22 PM
4. Mike is a systems software specialist. He maintains system software that manages hardware
components. Which of the following software is considered system software? Choose all that
apply.
a. Adobe Acrobat
b. Windows 11
c. Microsoft Defender
d. Outlook
ANSWER: b, c
RATIONALE: System software manages hardware components and includes
operating systems, such as Windows 11, and security software, such as
Microsoft Defender.
POINTS: 1
QUESTION TYPE: Multiple Response
HAS VARIABLES: False
LEARNING OBJECTIVES: Tilley.SAD13e.25.1.2 - Describe the five main components of an
information system.
TOPICS: Information Systems
KEYWORDS: Bloom's: Remember/Understand
DATE CREATED: 6/14/2024 7:22 PM
DATE MODIFIED: 6/14/2024 7:22 PM
5. Jessica is an application software specialist. She's a freelancer who works with both major
corporations and small businesses. Which of the following software would an application
software specialist be responsible for? Choose all that apply.
a. Excel
b. SAP Enterprise Resource Planning (ERP)
c. Norton (Symantec)
d. Access
ANSWER: a, b, d
RATIONALE: Excel and Access are Microsoft products. Excel is for spreadsheets,
Copyright Cengage Learning. Powered by Cognero. Page 2
,Ch 01 Introduction to Systems Analysis & Design
and Access is a database program. For clients who need an ERP
solution, SAP offers finance, human resources, supply chain
management, and other business functions.
POINTS: 1
QUESTION TYPE: Multiple Response
HAS VARIABLES: False
LEARNING OBJECTIVES: Tilley.SAD13e.25.1.2 - Describe the five main components of an
information system.
TOPICS: Information Systems
KEYWORDS: Bloom's: Remember/Understand
DATE CREATED: 6/14/2024 7:22 PM
DATE MODIFIED: 6/14/2024 7:22 PM
6. Emily is getting ready to install a new Medical Health Record system for her client. The client
has several printers from the pre-Windows 7 era as well as 10-year-old MS office software.
What are these older systems called?
a. mixed systems
b. general systems
c. legacy systems
d. horizontal systems
ANSWER: c
RATIONALE: Older systems are called legacy systems. When mixing new systems
with legacy systems, Emily will have to be sure that the new system
she installs will work with the legacy printer drivers and office
software. Sometimes, legacy systems do not work with new systems
and must be replaced.
POINTS: 1
QUESTION TYPE: Multiple Choice
HAS VARIABLES: False
LEARNING OBJECTIVES: Tilley.SAD13e.25.1.2 - Describe the five main components of an
information system.
TOPICS: Information Systems
KEYWORDS: Bloom's: Remember/Understand
DATE CREATED: 6/14/2024 7:22 PM
DATE MODIFIED: 6/14/2024 7:22 PM
7. Processes describe the tasks and business functions that users, managers, and IT staff perform
to achieve specific results.
a. true
b. false
ANSWER: a
RATIONALE: Processes describe the tasks and business functions that users,
managers, and IT staff perform to achieve specific results.
POINTS: 1
QUESTION TYPE: Multiple Choice
Copyright Cengage Learning. Powered by Cognero. Page 3
,Ch 01 Introduction to Systems Analysis & Design
HAS VARIABLES: False
LEARNING OBJECTIVES: Tilley.SAD13e.25.1.2 - Describe the five main components of an
information system.
TOPICS: Information Systems
KEYWORDS: Bloom's: Remember/Understand
DATE CREATED: 6/14/2024 7:22 PM
DATE MODIFIED: 6/14/2024 7:22 PM
8. Tim is working on a mission-critical system for Maji Health Systems. There are many types of
systems used in a healthcare setting, but which systems below could be considered mission-
critical? Choose all that apply.
a. Access Database
b. Electronic Health Record (EHR) Systems
c. SQL Server
d. Laboratory Information Systems (LIS)
ANSWER: b, d
RATIONALE: Mission-critical systems for a healthcare environment can include
Electronic Health Record (EHR) Systems, which store and manage
patient health records, and Laboratory Information Systems (LIS),
which manage laboratory workflows, including test ordering,
specimen tracking, and result reporting.
POINTS: 1
QUESTION TYPE: Multiple Response
HAS VARIABLES: False
LEARNING OBJECTIVES: Tilley.SAD13e.25.1.2 - Describe the five main components of an
information system.
TOPICS: Information Systems
KEYWORDS: Bloom's: Apply
DATE CREATED: 6/14/2024 7:22 PM
DATE MODIFIED: 6/14/2024 7:22 PM
9. Jirar is working with his client, the Bloomfeld Group, on some new enterprise applications.
The company sells widgets in the business-to-consumer (B2C) market. There are dozens of
enterprise applications available. What applications might Jirar set up for his business-to-
consumer client? Choose all that apply.
a. office productivity suites
b. pdf creation programs
c. order processing systems
d. payroll systems
ANSWER: a, c, d
RATIONALE: Jirar might use an office productivity suite: This software will allow
employees to speak, keep in contact with customers, send email, and
keep track of sales. He may also an order processing system so the
company can keep track of orders placed, orders sent, and inventory.
Finally, the company needs to keep track of payroll, so employees get
paid on time.
Copyright Cengage Learning. Powered by Cognero. Page 4
,Ch 01 Introduction to Systems Analysis & Design
POINTS: 1
QUESTION TYPE: Multiple Response
HAS VARIABLES: False
LEARNING OBJECTIVES: Tilley.SAD13e.25.1.2 - Describe the five main components of an
information system.
TOPICS: Information Systems
KEYWORDS: Bloom's: Apply
DATE CREATED: 6/14/2024 7:22 PM
DATE MODIFIED: 6/14/2024 7:22 PM
10. Sergio has his own business and works for a client that has fewer than 50 employees. The
client sells computers to businesses and is looking to Sergio to install a few horizontal systems to
increase their team's efficiency. What type of systems should Sergio install to achieve this goal?
Choose all that apply.
a. office productivity suite-Microsoft Office Professional
b. collaboration and communication tools-Slack and Zoom
c. Adobe products-Acrobat and Photoshop
d. retail point-of-sale (POS) software
ANSWER: a, b
RATIONALE: To increase the team's efficiency, Sergio should install an office
productivity suite so that employees can work on spreadsheets,
documents, presentations, and email together. Installing Slack and
Zoom can help employees collaborate on projects.
POINTS: 1
QUESTION TYPE: Multiple Response
HAS VARIABLES: False
LEARNING OBJECTIVES: Tilley.SAD13e.25.1.2 - Describe the five main components of an
information system.
TOPICS: Information Systems
KEYWORDS: Bloom's: Apply
DATE CREATED: 6/14/2024 7:22 PM
DATE MODIFIED: 6/14/2024 7:22 PM
11. Gretchen manages supply chain software for Magna Corporation, which is a Fortune 1000
company, and Linda manages the same software for a Magna Corporation vendor. What type of
business model is this considered?
a. business-to-consumer
b. consumer-to-consumer
c. business-to-business
d. consumer-to-business
ANSWER: c
RATIONALE: Large companies use supply chain management software to manage
all the materials up and down the supply chain that go into their
products. Linda's company is a vendor of Magna corporation, so she
must be aware when materials from her company are needed.
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,Ch 01 Introduction to Systems Analysis & Design
POINTS: 1
QUESTION TYPE: Multiple Choice
HAS VARIABLES: False
LEARNING OBJECTIVES: Tilley.SAD13e.25.1.3 - Explain Internet business strategies and
relationships, including B2C and B2B.
TOPICS: Internet Business Strategies
KEYWORDS: Bloom's: Remember/Understand
DATE CREATED: 6/14/2024 7:22 PM
DATE MODIFIED: 6/14/2024 7:22 PM
12. David is a consultant with APG Consulting Group. He has been asked to develop a business
strategy for a company that manufactures products and ships them to retail outlets. What type of
business strategy will David use?
a. The manufacturer and the retail outlet are both consumers.
b. The manufacturer is the consumer, and the retail outlet is the business.
c. The manufacturer and the retail outlet are both businesses.
d. The manufacturer is the business, and the retail outlet is the consumer.
ANSWER: c
RATIONALE: The business manufactures products and ships them to retail outlets.
Both the manufacturer and the retail outlet are businesses. David will
be using the business-to-business model for his strategy.
POINTS: 1
QUESTION TYPE: Multiple Choice
HAS VARIABLES: False
LEARNING OBJECTIVES: Tilley.SAD13e.25.1.3 - Explain Internet business strategies and
relationships, including B2C and B2B.
TOPICS: Internet Business Strategies
KEYWORDS: Bloom's: Apply
DATE CREATED: 6/14/2024 7:22 PM
DATE MODIFIED: 6/14/2024 7:22 PM
13. Fabio is developing a business model for a business client that sells to consumers. The client
wants to know what the main difference is between the business-to-consumer (B2C) and the
consumer-to-consumer (C2C) business module. What does Fabio tell his client?
a. The B2C model focuses on providing business-oriented products and services to other
businesses, while the C2C model facilitates direct exchanges for consumer-oriented
products from other consumers.
b. The C2C model focuses on providing consumer-oriented products to businesses, while
the B2C model facilitates direct exchanges for consumer-oriented products from other
consumers.
c. The B2C model focuses on providing consumer-oriented products and services from a
business to the consumer, while the C2C model facilitates direct exchanges for
consumer-oriented products from individual consumers.
d. There is no difference between the B2C and C2C models other than the size of the
consumer base.
ANSWER: c
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,Ch 01 Introduction to Systems Analysis & Design
RATIONALE: Fabio tells his client that the B2C model focuses on providing
consumer-oriented products and services from a business to the
consumer, while the C2C model facilitates direct exchanges for
consumer-oriented products from individual consumers.
POINTS: 1
QUESTION TYPE: Multiple Choice
HAS VARIABLES: False
LEARNING OBJECTIVES: Tilley.SAD13e.25.1.3 - Explain Internet business strategies and
relationships, including B2C and B2B.
TOPICS: Internet Business Strategies
KEYWORDS: Bloom's: Analyze/Create/Evaluate
DATE CREATED: 6/14/2024 7:22 PM
DATE MODIFIED: 6/14/2024 7:22 PM
14. A business profile is an overview of a company's mission, functions, organization, products,
services, customers, suppliers, competitors, constraints, and future direction.
a. true
b. false
ANSWER: a
RATIONALE: A business profile is the starting point for the modeling process. It's an
overview of a company's mission, functions, organization, products,
services, customers, suppliers, competitors, constraints, and future
direction.
POINTS: 1
QUESTION TYPE: Multiple Choice
HAS VARIABLES: False
LEARNING OBJECTIVES: Tilley.SAD13e.25.1.4 - Explain how to use business profiles and models.
TOPICS: Modeling Business Operations
KEYWORDS: Bloom's: Remember/Understand
DATE CREATED: 6/14/2024 7:22 PM
DATE MODIFIED: 6/18/2024 1:10 PM
15. Betty works for a major corporation. Her company uses an enterprise resource planning
(ERP) system. Betty's friend asked her what ERP is and what type of services ERP systems
provide. How does Betty reply? Choose all that apply.
a. ERP provides customer demand forecasts.
b. ERP provides inventory control information.
c. ERP provides network infrastructure.
d. ERP provides email management services.
ANSWER: a, b
RATIONALE: Two ERP functions are providing forecasting for customer demand
and inventory control information.
POINTS: 1
QUESTION TYPE: Multiple Response
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, Ch 01 Introduction to Systems Analysis & Design
HAS VARIABLES: False
LEARNING OBJECTIVES: Tilley.SAD13e.25.1.5 - Identify the seven types of information systems used
in business.
TOPICS: Business Information Systems
KEYWORDS: Bloom's: Remember/Understand
DATE CREATED: 6/14/2024 7:22 PM
DATE MODIFIED: 6/14/2024 7:22 PM
16. Alyssa works for Gentron Corporation, and her job is in the Engineering Department. Each
employee is given a suite of user productivity tools to work with. So, which productivity tools
would Alyssa be given to do her job effectively? Choose all that apply.
a. email
b. voicemail
c. office productivity suite
d. graphic design software
ANSWER: a, b, c
RATIONALE: Alyssa would be given email to send and receive messages, voice mail
to receive messages, and an office productivity suite to communicate
with colleagues. There is no reason engineering would need a graphic
design program since there is no need for them to design any graphics.
POINTS: 1
QUESTION TYPE: Multiple Response
HAS VARIABLES: False
LEARNING OBJECTIVES: Tilley.SAD13e.25.1.5 - Identify the seven types of information systems used
in business.
TOPICS: Business Information Systems
KEYWORDS: Bloom's: Remember/Understand
DATE CREATED: 6/14/2024 7:22 PM
DATE MODIFIED: 6/14/2024 7:22 PM
17. Mary's job is to attach radio frequency identification (RFID) tags to retail goods to track
them. There are some products, however, that RFID tags may not work. Which of the following
retail products may not be good candidates for RFID tags?
a. a shirt
b. perishable goods
c. loose potatoes
d. a box of candy
ANSWER: c
RATIONALE: Loose items, such as potatoes, are not individually packaged and are
not uniform in shape so they would be impractical to tag.
POINTS: 1
QUESTION TYPE: Multiple Choice
HAS VARIABLES: False
LEARNING OBJECTIVES: Tilley.SAD13e.25.1.5 - Identify the seven types of information systems used
in business.
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