SCM 300 Exam 2 ASU Davila | 103 QUESTIONS AND
CORRECT ANSWERS WITH COMPLETE SOLUTIONS |
NEW UPDATE 2026/27 | GRADED A+
Brick-and-Mortar Business - ANSWERS a business that operates in a physical
store without an internet presence
Online or E-tailing - ANSWERS All products and services are sold to customers
through an online website. Example: Amazon.com
Brick and Clicks - ANSWERS Companies that use both a physical store and the
Web to sell their products and services.
Clicks and Calls - ANSWERS In addition to taking orders via the company
website, some companies will also offer sales via the phone. Examples: Lands' End
and L.L. Bean
Omni-channel retailing - ANSWERS Retailers that are fully committed to
engaging customers via catalogs, phone calls, websites, email, internet chatrooms,
social media sites or mobile apps, and of course also in stores.
Retail sources of supply - ANSWERS manufacturers, wholesalers, drop shippers
,drop shippers - ANSWERS An organization that ties manufactures and/or
wholesalers directly to consumers. They never posses the product, they just take
orders to fulfill by another party.
Chargebacks - ANSWERS effectively penalties charged by retail organizations
to their suppliers/vendors for any number of minor and major supply chain
offenses
Collaborative Planning, Forecasting, and Replenishment (CPFR) - ANSWERS A
formalized effort by supply chain partners to share data and collectively develop
forecast in an attempt to reduce supply chain cost through better planning
vendor-managed inventory (VMI) - ANSWERS An arrangement where retailers
allow vendors to monitor in-store inventories, initiate orders/shipments to the
store when inventories are low, and also bring the items into the store and onto
the shelf.
Last Mile - ANSWERS the portion of the supply chain between the final
inventory holding facility and the end consumer
Prototype Stores - ANSWERS A series of stores that have common design,
construction and layout. Standardized plans that will work across many stores for
chain retailers.
Rationalized Retailing - ANSWERS This retail strategy has retail chains develop
rigid control structures to develop and manage processes such that all the retail
outlets are managed in the same way. An employee would easily be able to work
at almost any store since everything is done the same way.
, Planogram - ANSWERS A map of where every product goes on a retail store
shelf.
Customers cost for waiting lines - ANSWERS Time
Company cost for waiting line - ANSWERS Money paid to maintain the line
(employees)
Waiting line Input Source - ANSWERS The population of people that might
want service
Waiting Line - ANSWERS The area in which customers wait for service
Waiting line Service Facility - ANSWERS The area in which customers actually
receive service
Infinite population of customers - ANSWERS The number of possible
customers that may come into the store is very high (or unlimited). When a
customer enters the system, the odds of another entering the system are not
impacted in any significant manner.
Finite Population of Customers - ANSWERS number of customers is limited
Balking - ANSWERS When a potential customer sees the line, but never joins
the line because they think it looks too long and/or too slow.
CORRECT ANSWERS WITH COMPLETE SOLUTIONS |
NEW UPDATE 2026/27 | GRADED A+
Brick-and-Mortar Business - ANSWERS a business that operates in a physical
store without an internet presence
Online or E-tailing - ANSWERS All products and services are sold to customers
through an online website. Example: Amazon.com
Brick and Clicks - ANSWERS Companies that use both a physical store and the
Web to sell their products and services.
Clicks and Calls - ANSWERS In addition to taking orders via the company
website, some companies will also offer sales via the phone. Examples: Lands' End
and L.L. Bean
Omni-channel retailing - ANSWERS Retailers that are fully committed to
engaging customers via catalogs, phone calls, websites, email, internet chatrooms,
social media sites or mobile apps, and of course also in stores.
Retail sources of supply - ANSWERS manufacturers, wholesalers, drop shippers
,drop shippers - ANSWERS An organization that ties manufactures and/or
wholesalers directly to consumers. They never posses the product, they just take
orders to fulfill by another party.
Chargebacks - ANSWERS effectively penalties charged by retail organizations
to their suppliers/vendors for any number of minor and major supply chain
offenses
Collaborative Planning, Forecasting, and Replenishment (CPFR) - ANSWERS A
formalized effort by supply chain partners to share data and collectively develop
forecast in an attempt to reduce supply chain cost through better planning
vendor-managed inventory (VMI) - ANSWERS An arrangement where retailers
allow vendors to monitor in-store inventories, initiate orders/shipments to the
store when inventories are low, and also bring the items into the store and onto
the shelf.
Last Mile - ANSWERS the portion of the supply chain between the final
inventory holding facility and the end consumer
Prototype Stores - ANSWERS A series of stores that have common design,
construction and layout. Standardized plans that will work across many stores for
chain retailers.
Rationalized Retailing - ANSWERS This retail strategy has retail chains develop
rigid control structures to develop and manage processes such that all the retail
outlets are managed in the same way. An employee would easily be able to work
at almost any store since everything is done the same way.
, Planogram - ANSWERS A map of where every product goes on a retail store
shelf.
Customers cost for waiting lines - ANSWERS Time
Company cost for waiting line - ANSWERS Money paid to maintain the line
(employees)
Waiting line Input Source - ANSWERS The population of people that might
want service
Waiting Line - ANSWERS The area in which customers wait for service
Waiting line Service Facility - ANSWERS The area in which customers actually
receive service
Infinite population of customers - ANSWERS The number of possible
customers that may come into the store is very high (or unlimited). When a
customer enters the system, the odds of another entering the system are not
impacted in any significant manner.
Finite Population of Customers - ANSWERS number of customers is limited
Balking - ANSWERS When a potential customer sees the line, but never joins
the line because they think it looks too long and/or too slow.
