CALP Exam Question and Answer (2026)
| Newest Comprehensive Questions and
Answers with Detailed Explanations |
Grade A+
• Which focus in a sales presentation is MOST likely to increase a leasing
professional's effectiveness? -✓✓emotional appeal
• What are the physical changes made to an apartment home or common area to
protect the fair housing rights of persons with disabilities? -✓✓modifications
• Who is responsible for the accuracy of data collected on a resident application? -
✓✓Applicant
• Residential properties are permitted to use which screening criteria to legally
discriminate? -✓✓Rental History
• Which term best describes a situation in which a leasing professional takes
prospects through the community in a pre-planned or personalized manner to show
off the office, amenities, common areas, and/or model homes? -✓✓Tour route
• Which technique is most appropriate for limiting distractions while on the
telephone with prospective resident? -✓✓position the desk chair to face the wall
rather than nearby coworkers
• When a resident reports an unpleasant incident on the community's property,
what is the first action the leasing professional should take? -✓✓express concern
and or sympathy for the resident
, • Which method is best for maintaining an effective and reliable maintenance
team? -✓✓provide feedback adn recognition for all work performed
• Discrimination due to disparate impact means that a policy or procedure: -✓✓has
different impacts on persons of certain protected classes
• All of the following are part of an apartment community's curb appeal except the:
-✓✓maintenance office
• The key to a good sales presentation is to match the prospect's wants and needs to
the community's: -✓✓features adn benefits
• Which piece of information is critical for the leasing professional to inquire about
when meeting a prospective resident? -✓✓the source of the lead
• Which is the best way for leasing professionals to learn what their community's
competing properties are offering? -✓✓engage in mystery shopping at competing
properties
• An emotionally appealing sales technique typically involves connecting the
features and qualities of the apartment community with the: -✓✓needs and
interests of the prospective residents
• Which aspect of an apartment community typically offers the residents the
greatest continuing value? -✓✓High quality preventative maintenance services
| Newest Comprehensive Questions and
Answers with Detailed Explanations |
Grade A+
• Which focus in a sales presentation is MOST likely to increase a leasing
professional's effectiveness? -✓✓emotional appeal
• What are the physical changes made to an apartment home or common area to
protect the fair housing rights of persons with disabilities? -✓✓modifications
• Who is responsible for the accuracy of data collected on a resident application? -
✓✓Applicant
• Residential properties are permitted to use which screening criteria to legally
discriminate? -✓✓Rental History
• Which term best describes a situation in which a leasing professional takes
prospects through the community in a pre-planned or personalized manner to show
off the office, amenities, common areas, and/or model homes? -✓✓Tour route
• Which technique is most appropriate for limiting distractions while on the
telephone with prospective resident? -✓✓position the desk chair to face the wall
rather than nearby coworkers
• When a resident reports an unpleasant incident on the community's property,
what is the first action the leasing professional should take? -✓✓express concern
and or sympathy for the resident
, • Which method is best for maintaining an effective and reliable maintenance
team? -✓✓provide feedback adn recognition for all work performed
• Discrimination due to disparate impact means that a policy or procedure: -✓✓has
different impacts on persons of certain protected classes
• All of the following are part of an apartment community's curb appeal except the:
-✓✓maintenance office
• The key to a good sales presentation is to match the prospect's wants and needs to
the community's: -✓✓features adn benefits
• Which piece of information is critical for the leasing professional to inquire about
when meeting a prospective resident? -✓✓the source of the lead
• Which is the best way for leasing professionals to learn what their community's
competing properties are offering? -✓✓engage in mystery shopping at competing
properties
• An emotionally appealing sales technique typically involves connecting the
features and qualities of the apartment community with the: -✓✓needs and
interests of the prospective residents
• Which aspect of an apartment community typically offers the residents the
greatest continuing value? -✓✓High quality preventative maintenance services
