CALP Exam Question and Answer | Latest Update
Verified Questions with Clear Explanations | A+
Verified
• Which focus in a sales presentation is MOST likely to increase a leasing
professional's effectiveness? -✓✓Emotional Appeal
• What are the physical changes made to an apartment home or common area to
protect the fair housing rights of persons with disabilities -✓✓Modifications
• Who is responsible for the accuracy of data collected in a resident application? -
✓✓Applicant
• Residential properties are permitted to use which screening criteria to legally
discriminate? -✓✓Rental History
• Which term BEST describes a situation in which a leasing professional takes
prospects through the community in a pre-planned or personalized manner to show
off the office, amenities, common areas, and/or model homes? -✓✓Tour Route
• Which technique is MOST appropriate for limiting distractions while on the
telephone with a prospective resident? -✓✓Position the desk chair to face the wall
rather than nearby coworkers
• When a resident reports an unpleasant incident on the community's property,
what is the FIRST action the leasing professional should take? -✓✓Express
concern and/or sympathy for the resident.
, • Which method is BEST for maintaining an effective and reliable maintenance
team? -✓✓Provide feedback and recognition for all work performed
• Discrimination due to disparate impact means that a policy or procedure: -✓✓Has
different impacts on persons of certain protected classes
• All of the following are part of an apartment community's curb appeal EXCEPT
the: -✓✓Maintenance Office
• The key to a good sales presentation is to match the prospect's wants and needs to
the community's: -✓✓Features & Benefits
• Which piece of information is critical for the leasing professional to inquire about
when meeting a prospective resident? -✓✓The source of lead
• Which is the BEST way for leasing professionals to learn what their community's
competing properties are offering? -✓✓Engage in mystery shopping at competing
properties
• An emotionally appealing sales technique typically involves connecting the
features and qualities of the apartment community with the: -✓✓Needs & Interests
of the prospective residents
• Which aspect of an apartment community typically offers the residents the
greatest continuing value? -✓✓High-Quality preventive maintenance services
• Which two types of impairments are generally considered disabilities? -
✓✓physical and mental
Verified Questions with Clear Explanations | A+
Verified
• Which focus in a sales presentation is MOST likely to increase a leasing
professional's effectiveness? -✓✓Emotional Appeal
• What are the physical changes made to an apartment home or common area to
protect the fair housing rights of persons with disabilities -✓✓Modifications
• Who is responsible for the accuracy of data collected in a resident application? -
✓✓Applicant
• Residential properties are permitted to use which screening criteria to legally
discriminate? -✓✓Rental History
• Which term BEST describes a situation in which a leasing professional takes
prospects through the community in a pre-planned or personalized manner to show
off the office, amenities, common areas, and/or model homes? -✓✓Tour Route
• Which technique is MOST appropriate for limiting distractions while on the
telephone with a prospective resident? -✓✓Position the desk chair to face the wall
rather than nearby coworkers
• When a resident reports an unpleasant incident on the community's property,
what is the FIRST action the leasing professional should take? -✓✓Express
concern and/or sympathy for the resident.
, • Which method is BEST for maintaining an effective and reliable maintenance
team? -✓✓Provide feedback and recognition for all work performed
• Discrimination due to disparate impact means that a policy or procedure: -✓✓Has
different impacts on persons of certain protected classes
• All of the following are part of an apartment community's curb appeal EXCEPT
the: -✓✓Maintenance Office
• The key to a good sales presentation is to match the prospect's wants and needs to
the community's: -✓✓Features & Benefits
• Which piece of information is critical for the leasing professional to inquire about
when meeting a prospective resident? -✓✓The source of lead
• Which is the BEST way for leasing professionals to learn what their community's
competing properties are offering? -✓✓Engage in mystery shopping at competing
properties
• An emotionally appealing sales technique typically involves connecting the
features and qualities of the apartment community with the: -✓✓Needs & Interests
of the prospective residents
• Which aspect of an apartment community typically offers the residents the
greatest continuing value? -✓✓High-Quality preventive maintenance services
• Which two types of impairments are generally considered disabilities? -
✓✓physical and mental
