Communication Skills
Communication:- Communication is the process of exchanging information, ideas, thoughts, and emotions
between individuals or groups. It plays a vital role in personal and professional life.
Types of Communication
a) Verbal Communication
Verbal communication includes sounds, words, language, and speech. Speaking is one of the most
effective and commonly used way of communicating. It helps in expressing our emotions in words.
Types of Verbal Communication
• Interpersonal Communication
Examples 1. A manager discussing the performance with an employee.
Written Communication
Examples:- A manager writing an appreciation e-mail to an employee.
• Small Group Communication
Examples:- 1. Press conferences 2. Board meetings
• Public Communication
Examples:- 1. Election campaigns 2. Public speeches by dignitaries
b) Non-Verbal Communication
Non-verbal communication is the expression or exchange of information or messages without using
any spoken or written word.
Types of Non-Verbal Communication
• Facial Expressions: Our expressions can show different feelings, such as Happiness, Sadness, Anger,
Surprise, Fear, etc.
• Posture: Postures show our confidence and feelings.
For example, a straight body posture shows confidence while a slumped posture is a sign of weakness.
• Gestures or Body Language: Gestures include body movements that express an idea or meaning.
For example, raising a hand in class to ask a question and biting nails when nervous.
• Eye Contact
➢ Importance of Non-verbal Communication In our day-to-day communication
• 55% communication is done using body movements, face, arms, etc.
• 38% communication is done using voice, tone, pauses, etc.
• only 7% communication is done using words.
c) VISUAL COMMUNICATION
Visual communication proves to be effective since it involves interchanging messages only through
images or pictures and therefore, you do not need to know any particular language for understanding
it.
Examples:-
, Importance of Communication Skills
• Helps in building relationships.
• Enhances teamwork and collaboration.
• Improves clarity in conveying ideas.
• Essential for career growth and professional success.
Elements of Communication Process
1. Sender: The person who conveys the message.
2. Message: The information being communicated.
3. Encoding: Converting the message into symbols or words.
4. Medium: The channel used to send the message (e.g., speech, email, phone call).
5. Receiver: The person who receives and interprets the message.
6. Decoding: Understanding the message.
7. Feedback: The receiver’s response to the message.
8. Noise: Any interference that affects communication.
Communication Cycle
Barriers to Effective Communication
1. Language Barrier
• When people don’t speak or understand the same language, or use difficult words/jargon.
• Example:
Communication:- Communication is the process of exchanging information, ideas, thoughts, and emotions
between individuals or groups. It plays a vital role in personal and professional life.
Types of Communication
a) Verbal Communication
Verbal communication includes sounds, words, language, and speech. Speaking is one of the most
effective and commonly used way of communicating. It helps in expressing our emotions in words.
Types of Verbal Communication
• Interpersonal Communication
Examples 1. A manager discussing the performance with an employee.
Written Communication
Examples:- A manager writing an appreciation e-mail to an employee.
• Small Group Communication
Examples:- 1. Press conferences 2. Board meetings
• Public Communication
Examples:- 1. Election campaigns 2. Public speeches by dignitaries
b) Non-Verbal Communication
Non-verbal communication is the expression or exchange of information or messages without using
any spoken or written word.
Types of Non-Verbal Communication
• Facial Expressions: Our expressions can show different feelings, such as Happiness, Sadness, Anger,
Surprise, Fear, etc.
• Posture: Postures show our confidence and feelings.
For example, a straight body posture shows confidence while a slumped posture is a sign of weakness.
• Gestures or Body Language: Gestures include body movements that express an idea or meaning.
For example, raising a hand in class to ask a question and biting nails when nervous.
• Eye Contact
➢ Importance of Non-verbal Communication In our day-to-day communication
• 55% communication is done using body movements, face, arms, etc.
• 38% communication is done using voice, tone, pauses, etc.
• only 7% communication is done using words.
c) VISUAL COMMUNICATION
Visual communication proves to be effective since it involves interchanging messages only through
images or pictures and therefore, you do not need to know any particular language for understanding
it.
Examples:-
, Importance of Communication Skills
• Helps in building relationships.
• Enhances teamwork and collaboration.
• Improves clarity in conveying ideas.
• Essential for career growth and professional success.
Elements of Communication Process
1. Sender: The person who conveys the message.
2. Message: The information being communicated.
3. Encoding: Converting the message into symbols or words.
4. Medium: The channel used to send the message (e.g., speech, email, phone call).
5. Receiver: The person who receives and interprets the message.
6. Decoding: Understanding the message.
7. Feedback: The receiver’s response to the message.
8. Noise: Any interference that affects communication.
Communication Cycle
Barriers to Effective Communication
1. Language Barrier
• When people don’t speak or understand the same language, or use difficult words/jargon.
• Example:
