BANK| CERTIFIED APARTMENT MANAGER EXAM
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Q1. Which federal law prohibits discrimination in housing
based on race, color, religion, sex, national origin, familial
status, or disability?
A) Americans with Disabilities Act (ADA)
B) Fair Housing Act (Title VIII of the Civil Rights Act of 1968)
C) Fair Credit Reporting Act (FCRA)
D) Uniform Residential Landlord and Tenant Act (URLTA)
Correct Answer: B
Rationale: The Fair Housing Act (FHA) prohibits housing
discrimination based on the seven protected classes. ADA applies
to public accommodations, not housing.
Q2. Under the Fair Housing Act, which of the following is
NOT a protected class?
A) Familial status (presence of children under 18)
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,B) Marital status
C) Disability
D) National origin
Correct Answer: B
Rationale: Marital status is NOT a protected class under federal
Fair Housing Act. Some states and local ordinances add marital
status, sexual orientation, source of income.
Q3. A prospective tenant uses a service animal for a
psychiatric disability. The property has a "no pets" policy. The
manager should:
A) Deny the application because of the no-pets policy
B) Charge a pet deposit and monthly pet rent
C) Allow the service animal as a reasonable accommodation (no
fees)
D) Require veterinary records and breed restrictions
Correct Answer: C
Rationale: Service animals (including emotional support animals
with proper documentation) are not pets. Reasonable
accommodation under Fair Housing Act must be granted without
fees.
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,Q4. A manager receives a complaint from a resident about a
leaky faucet. What is the most appropriate first step?
A) Tell the resident to fix it themselves
B) Document the complaint and submit a work order to
maintenance
C) Ignore the complaint if it minor
D) Increase the resident's rent for the repair
Correct Answer: B
Rationale: Document all maintenance requests properly, create
work order, prioritize based on urgency (leaky faucet is non-
emergency but should be addressed promptly).
Q5. What is the maximum security deposit allowed in most
states (general guideline)?
A) No limit
B) One month's rent (varies by state; many states limit to 1-2
months)
C) Three months' rent
D) Five hundred dollars regardless of rent
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, Correct Answer: B
Rationale: Most states limit security deposits to 1-2 months' rent.
Managers must know state-specific laws regarding deposit limits,
interest, and return timeline.
Q6. A resident with a mobility disability requests a reserved
parking space close to the building. The manager should:
A) Deny the request because parking is first-come, first-served
B) Charge an additional fee for the reserved space
C) Grant the request as a reasonable accommodation (no fee)
D) Require a doctor's note and then place the resident on a
waiting list
Correct Answer: C
Rationale: Reasonable accommodations for disabilities must be
granted unless they create an undue financial/administrative
burden. Reserved accessible parking is typically required.
Q7. Which document outlines the legal terms and conditions
of the rental agreement between landlord and tenant?
A) Lease agreement
B) Move-in inspection report
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