HUMAN RESOURCE MANAGEMENT
GAINING A COMPETITIVE ADVANTAGE
13TH EDITION 2026 STUDY GUIDE
QUESTIONS AND ANSWERS GRADED A+
⩥ Characteristics of Type Human Capital (6).
Answer: *One of the three impacts of HRM
1. Training
2. Experience
3. Judgement
4. Intelligence
5. Relationships
6. Insight
⩥ Characteristics of Organizational Performance (3).
Answer: *One of the three impacts of HRM
1. Quality
2. Profitability
3. Customer Satisfaction
⩥ Characteristics of Behavior of Human Capital (2).
, Answer: *One of the three impacts of HRM
1. Motivation
2. Effort
(also have satisfied employees)
⩥ Definition of Human Capital.
Answer: Describes employees in terms of training, experience,
judgement, intelligence, relationships, insights
- Implies that employees are resources (not expenses)
⩥ Definition of High Performance Work System.
Answer: Technology, organizational structure, people, and processes all
work together to provide competitive advantage
⩥ Definition of Evidence-based HR.
Answer: Collecting and using data to prove value of HRM to company's
bottom line
⩥ 10 Responsibilities of HR Departments.
Answer: 1. Analysis and design of work
2. Recruitment and selection
3. Training and development
4. Performance management
GAINING A COMPETITIVE ADVANTAGE
13TH EDITION 2026 STUDY GUIDE
QUESTIONS AND ANSWERS GRADED A+
⩥ Characteristics of Type Human Capital (6).
Answer: *One of the three impacts of HRM
1. Training
2. Experience
3. Judgement
4. Intelligence
5. Relationships
6. Insight
⩥ Characteristics of Organizational Performance (3).
Answer: *One of the three impacts of HRM
1. Quality
2. Profitability
3. Customer Satisfaction
⩥ Characteristics of Behavior of Human Capital (2).
, Answer: *One of the three impacts of HRM
1. Motivation
2. Effort
(also have satisfied employees)
⩥ Definition of Human Capital.
Answer: Describes employees in terms of training, experience,
judgement, intelligence, relationships, insights
- Implies that employees are resources (not expenses)
⩥ Definition of High Performance Work System.
Answer: Technology, organizational structure, people, and processes all
work together to provide competitive advantage
⩥ Definition of Evidence-based HR.
Answer: Collecting and using data to prove value of HRM to company's
bottom line
⩥ 10 Responsibilities of HR Departments.
Answer: 1. Analysis and design of work
2. Recruitment and selection
3. Training and development
4. Performance management
