NSG 3180 Communication and
Teamwork Exam 2 ACTUAL EXAM
2026/2027 | NSG 3180 Interprofessional
Communication | Verified Q&A | Pass
Guaranteed - A+ Graded
SECTION 1: THERAPEUTIC COMMUNICATION TECHNIQUES (Questions 1–15)
Q1: A nurse is caring for a patient who says, "I don't think I can go through with this surgery. I'm too
scared." Which response by the nurse best demonstrates therapeutic communication?
A. "Don't worry, thousands of people have this surgery every year."
B. "Tell me more about what is frightening you about the surgery." [CORRECT]
C. "You really shouldn't be scared – your doctor is excellent."
D. "I understand. Let's look at your vital signs now."
Correct Answer: B
Rationale: This response uses an open-ended invitation to explore the patient's feelings, which validates
the emotion and encourages further expression without judgment.
Q2: A patient states, "I just can't seem to do anything right since my diagnosis." The nurse responds,
"You feel like you aren't managing things well right now?" Which therapeutic technique is the nurse
using?
A. Offering self
B. Restating [CORRECT]
C. Giving broad openings
,D. Voicing doubt
Correct Answer: B
Rationale: Restating involves repeating the main theme of the patient’s statement to confirm
understanding and show that the nurse is listening.
Q3: During a therapy group session, a patient says, "My family never visits me. They hate me." The nurse
replies, "It sounds like you feel abandoned by your family." Which technique is illustrated here?
A. Reflection [CORRECT]
B. Sympathy
C. Giving advice
D. Seeking consensual validation
Correct Answer: B (Wait, Reflection focuses on feelings. "You feel abandoned" is reflection. Restating
would be "You think they hate you." The prompt asks for Reflection.)
Correction: Actually, Reflection directs the focus back to the patient's feelings. "You feel abandoned" is
Reflection.
Correct Answer: A (Reflection).
Rationale: Reflection validates the patient's underlying feelings and encourages them to explore those
emotions further.
Q4: Which of the following is a non-therapeutic response that blocks communication?
A. "I'm not sure I follow what you mean. Can you give me an example?"
B. "Why do you think you feel that way?"
C. "Everything is going to be just fine, you'll see." [CORRECT]
D. "I'll sit with you for a while."
, Correct Answer: C
Rationale: This response provides false reassurance, which dismisses the patient's feelings and prevents
further discussion of their actual concerns.
Q5: (Dialogue Excerpt)
Patient: "I'm so angry at my brother for not helping me when I was sick."
Nurse: "At this point, it's probably best to just forgive him and move on."
What is the best description of the nurse's communication error?
A. Giving advice [CORRECT]
B. Changing the subject
C. Making a value judgment
D. Arguing
Correct Answer: A
Rationale: The nurse is telling the patient what to do (giving advice), which disempowers the patient and
imposes the nurse's personal values on the situation.
Q6: The nurse enters a patient's room and observes the patient crying. Which statement is the most
appropriate therapeutic response?
A. "Why are you crying?"
B. "I see you are upset. Would you like to talk about it?" [CORRECT]
C. "Don't cry, it will only make you feel worse."
D. "I'll come back later when you are done crying."
Correct Answer: B
Rationale: This response acknowledges the observed behavior (crying), validates the emotion, and offers
the patient an opportunity to discuss it if they choose.
Teamwork Exam 2 ACTUAL EXAM
2026/2027 | NSG 3180 Interprofessional
Communication | Verified Q&A | Pass
Guaranteed - A+ Graded
SECTION 1: THERAPEUTIC COMMUNICATION TECHNIQUES (Questions 1–15)
Q1: A nurse is caring for a patient who says, "I don't think I can go through with this surgery. I'm too
scared." Which response by the nurse best demonstrates therapeutic communication?
A. "Don't worry, thousands of people have this surgery every year."
B. "Tell me more about what is frightening you about the surgery." [CORRECT]
C. "You really shouldn't be scared – your doctor is excellent."
D. "I understand. Let's look at your vital signs now."
Correct Answer: B
Rationale: This response uses an open-ended invitation to explore the patient's feelings, which validates
the emotion and encourages further expression without judgment.
Q2: A patient states, "I just can't seem to do anything right since my diagnosis." The nurse responds,
"You feel like you aren't managing things well right now?" Which therapeutic technique is the nurse
using?
A. Offering self
B. Restating [CORRECT]
C. Giving broad openings
,D. Voicing doubt
Correct Answer: B
Rationale: Restating involves repeating the main theme of the patient’s statement to confirm
understanding and show that the nurse is listening.
Q3: During a therapy group session, a patient says, "My family never visits me. They hate me." The nurse
replies, "It sounds like you feel abandoned by your family." Which technique is illustrated here?
A. Reflection [CORRECT]
B. Sympathy
C. Giving advice
D. Seeking consensual validation
Correct Answer: B (Wait, Reflection focuses on feelings. "You feel abandoned" is reflection. Restating
would be "You think they hate you." The prompt asks for Reflection.)
Correction: Actually, Reflection directs the focus back to the patient's feelings. "You feel abandoned" is
Reflection.
Correct Answer: A (Reflection).
Rationale: Reflection validates the patient's underlying feelings and encourages them to explore those
emotions further.
Q4: Which of the following is a non-therapeutic response that blocks communication?
A. "I'm not sure I follow what you mean. Can you give me an example?"
B. "Why do you think you feel that way?"
C. "Everything is going to be just fine, you'll see." [CORRECT]
D. "I'll sit with you for a while."
, Correct Answer: C
Rationale: This response provides false reassurance, which dismisses the patient's feelings and prevents
further discussion of their actual concerns.
Q5: (Dialogue Excerpt)
Patient: "I'm so angry at my brother for not helping me when I was sick."
Nurse: "At this point, it's probably best to just forgive him and move on."
What is the best description of the nurse's communication error?
A. Giving advice [CORRECT]
B. Changing the subject
C. Making a value judgment
D. Arguing
Correct Answer: A
Rationale: The nurse is telling the patient what to do (giving advice), which disempowers the patient and
imposes the nurse's personal values on the situation.
Q6: The nurse enters a patient's room and observes the patient crying. Which statement is the most
appropriate therapeutic response?
A. "Why are you crying?"
B. "I see you are upset. Would you like to talk about it?" [CORRECT]
C. "Don't cry, it will only make you feel worse."
D. "I'll come back later when you are done crying."
Correct Answer: B
Rationale: This response acknowledges the observed behavior (crying), validates the emotion, and offers
the patient an opportunity to discuss it if they choose.
