Customer Service and New Home Licensing
and Warranty 2026 With Questions And
Answers Written Correctly
The text presented a number of key characteristics of good customer service. Which three of the
following words correctly identifies them? - correct answer <<<<<💕💕💕✔✔- empathy
- reliability
- responsiveness
A number - 5 to be precise - of specific key characteristics and attributes of good customer service, when
viewed together, are often referred to as the 'five factors of': - correct answer
<<<<<💕💕💕✔✔service excellence
If a customer believes they that they are receiving good customer service, they will be more likely to
spend more money even on the same item. True or false? - correct answer <<<<<💕💕💕✔✔True
A number of activities involved with customers when they interact with a business - such as motivations,
perceptions and loyalty - are called: - correct answer <<<<<💕💕💕✔✔customer behaviors
Generally speaking, the better a company's communication, the better their customer service is. True or
false? - correct answer <<<<<💕💕💕✔✔True
Customer service speaks directly to which of the following concepts? - correct answer
<<<<<💕💕💕✔✔The power of expectations
In order to increase customer service levels, you must allow your customers to set the expectations?
True or false? - correct answer <<<<<💕💕💕✔✔False
, The visual depiction of 'the customer experience process' is about saying that the process is: - correct
answer <<<<<💕💕💕✔✔comprehensive
Unfortunately, once a company tells a customer 'no', the level of customer service declines. True or
false? - correct answer <<<<<💕💕💕✔✔False
As our customers go through the 'customer experience process', their expectations often differ and
progress. True or false? - correct answer <<<<<💕💕💕✔✔True
We tend to incorrectly believe that 'he who speaks' is in control. True or false. - correct answer
<<<<<💕💕💕✔✔True
When dealing with a 'difficult' customer, the proper response often evokes (awakens) which of the
following natural instincts? - correct answer <<<<<💕💕💕✔✔fight vs. flight
Homebuilders' dealing with Homeowners end with the completion of the home. True or false? - correct
answer <<<<<💕💕💕✔✔False
For warranty coverage, the term 'distribution systems' include which (three) of the following systems?
- electrical
- plumbing
- utilities
- mechanical
- heating - correct answer <<<<<💕💕💕✔✔- electrical
- plumbing
- heating
and Warranty 2026 With Questions And
Answers Written Correctly
The text presented a number of key characteristics of good customer service. Which three of the
following words correctly identifies them? - correct answer <<<<<💕💕💕✔✔- empathy
- reliability
- responsiveness
A number - 5 to be precise - of specific key characteristics and attributes of good customer service, when
viewed together, are often referred to as the 'five factors of': - correct answer
<<<<<💕💕💕✔✔service excellence
If a customer believes they that they are receiving good customer service, they will be more likely to
spend more money even on the same item. True or false? - correct answer <<<<<💕💕💕✔✔True
A number of activities involved with customers when they interact with a business - such as motivations,
perceptions and loyalty - are called: - correct answer <<<<<💕💕💕✔✔customer behaviors
Generally speaking, the better a company's communication, the better their customer service is. True or
false? - correct answer <<<<<💕💕💕✔✔True
Customer service speaks directly to which of the following concepts? - correct answer
<<<<<💕💕💕✔✔The power of expectations
In order to increase customer service levels, you must allow your customers to set the expectations?
True or false? - correct answer <<<<<💕💕💕✔✔False
, The visual depiction of 'the customer experience process' is about saying that the process is: - correct
answer <<<<<💕💕💕✔✔comprehensive
Unfortunately, once a company tells a customer 'no', the level of customer service declines. True or
false? - correct answer <<<<<💕💕💕✔✔False
As our customers go through the 'customer experience process', their expectations often differ and
progress. True or false? - correct answer <<<<<💕💕💕✔✔True
We tend to incorrectly believe that 'he who speaks' is in control. True or false. - correct answer
<<<<<💕💕💕✔✔True
When dealing with a 'difficult' customer, the proper response often evokes (awakens) which of the
following natural instincts? - correct answer <<<<<💕💕💕✔✔fight vs. flight
Homebuilders' dealing with Homeowners end with the completion of the home. True or false? - correct
answer <<<<<💕💕💕✔✔False
For warranty coverage, the term 'distribution systems' include which (three) of the following systems?
- electrical
- plumbing
- utilities
- mechanical
- heating - correct answer <<<<<💕💕💕✔✔- electrical
- plumbing
- heating
