Frederick Taylor (1909)
Scientific management
They are underpinned by a theory”x” which is mangment that staff need to be coerced into working though financial
motivation and that money is the key motivator for productivity.
Focuses on breaking down complex tasks into simpler ones, standaardising work processes, and providing workers with
clear instructions and traning to achieve maximim effciency.
His steps in discory:
1. Study and analyse the work process- he carefully analysed each step of the work process and identified the most
efficient and effective way to perform each.
2. Standardise the work process – involves creating detailed procedures and instructions for each task
3. Select and train the workers- both technical skills and proper attitudes and behaviours
4. Provide incentives for performance- this was the piece- rate pay, where employees are paid based on the number
of units they produce
How businesses use Taylor's scientific
management: Advanatages Disadvanatges
• Workers are trained to only perform one
task: this increased efficiency, which lowers
costs; however, there may be an
- boosts productivity between 200% to - Companies sometimes fail to pay
overemphasis on efficiency
400% employees above minimum wage
• Workers are usually paid for the completed
- more work accomplished with fewer - does make workers feel valued and
work (the piece rate pay ), which gives a
people meant more profits for appreciated
clear hierarchy and lines of authority, and -
companies can lead to employee burnout,
can be efficient, also improving training. - more consistent products of arguably dehumanisation and mental anguish
However, there is limited application as this
higher quality of repetitive mundane work with
approach may not work for roles that require constant demands to be faster
high levels of creativity and problem solving
, Elton Mayo – 1930s
Human Relations theory
• It focuses in the importance of social factors in the workplace
• These include factors such as communication, motivation, and job
satisfaction
• Mayo suggests that the key to improving productivity and job satisfaction lies
in understanding and improving the relationships between workers,
supervisors
How and Mayo’s
business use management
Human Relations Theory
• Empowering employees in decision making, team – building activities and
creating a positive work environment
Advantages Disadvantages:
- improved job satisfaction - time consuming as building
- increased productivity as postive relationships requires
workers feal values and time and effort
supported - lack of control as workers take
- better communication as more decisions
workers value open and
honest communication
Scientific management
They are underpinned by a theory”x” which is mangment that staff need to be coerced into working though financial
motivation and that money is the key motivator for productivity.
Focuses on breaking down complex tasks into simpler ones, standaardising work processes, and providing workers with
clear instructions and traning to achieve maximim effciency.
His steps in discory:
1. Study and analyse the work process- he carefully analysed each step of the work process and identified the most
efficient and effective way to perform each.
2. Standardise the work process – involves creating detailed procedures and instructions for each task
3. Select and train the workers- both technical skills and proper attitudes and behaviours
4. Provide incentives for performance- this was the piece- rate pay, where employees are paid based on the number
of units they produce
How businesses use Taylor's scientific
management: Advanatages Disadvanatges
• Workers are trained to only perform one
task: this increased efficiency, which lowers
costs; however, there may be an
- boosts productivity between 200% to - Companies sometimes fail to pay
overemphasis on efficiency
400% employees above minimum wage
• Workers are usually paid for the completed
- more work accomplished with fewer - does make workers feel valued and
work (the piece rate pay ), which gives a
people meant more profits for appreciated
clear hierarchy and lines of authority, and -
companies can lead to employee burnout,
can be efficient, also improving training. - more consistent products of arguably dehumanisation and mental anguish
However, there is limited application as this
higher quality of repetitive mundane work with
approach may not work for roles that require constant demands to be faster
high levels of creativity and problem solving
, Elton Mayo – 1930s
Human Relations theory
• It focuses in the importance of social factors in the workplace
• These include factors such as communication, motivation, and job
satisfaction
• Mayo suggests that the key to improving productivity and job satisfaction lies
in understanding and improving the relationships between workers,
supervisors
How and Mayo’s
business use management
Human Relations Theory
• Empowering employees in decision making, team – building activities and
creating a positive work environment
Advantages Disadvantages:
- improved job satisfaction - time consuming as building
- increased productivity as postive relationships requires
workers feal values and time and effort
supported - lack of control as workers take
- better communication as more decisions
workers value open and
honest communication
