1
Unit
Communication
Skills
INTRODUCTION
In the present time, a thorough knowledge
of language with communication skills
is very important in any occupation
or
business. As a student, you may study
any language, but it is important thatyou
are able to read, write, speak and listen
well in order to communicate
properly.
Speaking more than one language can
help you to communicate well with people
around the world. Learning English can
help you tocommunicate with people who
understand English besides the mother
tongue i.e., the language one has been
€Xposed to since birth.
SEsSION 1: METHODS OF CoMMUNICATION
The word communication'comes from the Latin word
commnicre, meaning to share'.
Being able to communicate effectively is one of the
most important life skills. Communication skills are
, needed to communicate effectively with people ana
NoTES module aims to help
customers. This you improve
your Communication
communication skills.
Clear and concisecommunication is of Let us see the proces
immense
importance in work and business environment as
there
are several parties involved. Various Informa
stakeholders,
like, Inp
customers, employees, vendors, media, etc., are
always
sending important information to each other. What
Communication has three importantparts: mean
I
1. Transmitting-The sender transmnits the
message through one medium or another.
2. Listening The receiver listens or understands
the message.
3. FeedbackThe receiver conveys their
understanding of the message to the senderin the
form of feedback to complete the communication
cycle.
The
Messenger
Let us look at an example below in an outlet of a
bookstore:
Customner (to a
associate): Do you have the
retail
textbook of Beauty Therapist, published
by National
Council of Educational Research and
Training?
Salesperson Let :
check. me
In the above conversation,
the information is being |GivingInforma
transmitted orally by the
customer. The salesperson is
the listener in this case. The
discussion about book is
the message.
Salesperson: Yes, we have the textbook of Beauty Sender
Therapist. Commu
Custoner: Please give me one starte
copy of the textbook.
Iwant to sen
purchase it.
In the above
conversation, the receiver's
(i.e.,the salesperson) is the response
example of a feedback. This is an
communication between the customer
the and
salesperson.
The process of
only when the conveying a message is complete
person receiving it
message in has understood the
its entirety.
In
understood
this case, the Customer
that the book
they can get a store has the textbook and
copy of the same.
2
,with people and
you improve your Commnunication Process and Elements
Let us see the process of communication in detail
immense is of
ronment as there Information/ Behaviour/
Input Output
takeholders, like,
The Channel
, etc., are always
What speaking, writing
other. What
Imean graphic, video, etc.
arts: Iunderstand
transmits the
another.
or understands Coding The Message (De-coding
Dnveys their
e sender in the
communication The The
At least some
Messenger Recepient
Code in common
an outlet of a
Fig. 1.1: Communication Process
you have the
1 by National
ining? Sender sends a
message
ation is being Giving Information
salesperson is Message
about book is (Encoding) channel
Receiver
Sender A Channel is
-k of Beauty Communication used to transfer
starts with the message
he textbook. sender
r's response
This an is
Reply to Sender
ustomer and (Encoding)
complete
is
channel Message is |Receiving Information
Receiver
lerstood the received by the
replies to the
e customer sender receiver
xtbook and
Communication
Fiqure 1.2: Elements
of
3
ILLS – CLASS X CoMMUNICATION SKILLS
Unit
Communication
Skills
INTRODUCTION
In the present time, a thorough knowledge
of language with communication skills
is very important in any occupation
or
business. As a student, you may study
any language, but it is important thatyou
are able to read, write, speak and listen
well in order to communicate
properly.
Speaking more than one language can
help you to communicate well with people
around the world. Learning English can
help you tocommunicate with people who
understand English besides the mother
tongue i.e., the language one has been
€Xposed to since birth.
SEsSION 1: METHODS OF CoMMUNICATION
The word communication'comes from the Latin word
commnicre, meaning to share'.
Being able to communicate effectively is one of the
most important life skills. Communication skills are
, needed to communicate effectively with people ana
NoTES module aims to help
customers. This you improve
your Communication
communication skills.
Clear and concisecommunication is of Let us see the proces
immense
importance in work and business environment as
there
are several parties involved. Various Informa
stakeholders,
like, Inp
customers, employees, vendors, media, etc., are
always
sending important information to each other. What
Communication has three importantparts: mean
I
1. Transmitting-The sender transmnits the
message through one medium or another.
2. Listening The receiver listens or understands
the message.
3. FeedbackThe receiver conveys their
understanding of the message to the senderin the
form of feedback to complete the communication
cycle.
The
Messenger
Let us look at an example below in an outlet of a
bookstore:
Customner (to a
associate): Do you have the
retail
textbook of Beauty Therapist, published
by National
Council of Educational Research and
Training?
Salesperson Let :
check. me
In the above conversation,
the information is being |GivingInforma
transmitted orally by the
customer. The salesperson is
the listener in this case. The
discussion about book is
the message.
Salesperson: Yes, we have the textbook of Beauty Sender
Therapist. Commu
Custoner: Please give me one starte
copy of the textbook.
Iwant to sen
purchase it.
In the above
conversation, the receiver's
(i.e.,the salesperson) is the response
example of a feedback. This is an
communication between the customer
the and
salesperson.
The process of
only when the conveying a message is complete
person receiving it
message in has understood the
its entirety.
In
understood
this case, the Customer
that the book
they can get a store has the textbook and
copy of the same.
2
,with people and
you improve your Commnunication Process and Elements
Let us see the process of communication in detail
immense is of
ronment as there Information/ Behaviour/
Input Output
takeholders, like,
The Channel
, etc., are always
What speaking, writing
other. What
Imean graphic, video, etc.
arts: Iunderstand
transmits the
another.
or understands Coding The Message (De-coding
Dnveys their
e sender in the
communication The The
At least some
Messenger Recepient
Code in common
an outlet of a
Fig. 1.1: Communication Process
you have the
1 by National
ining? Sender sends a
message
ation is being Giving Information
salesperson is Message
about book is (Encoding) channel
Receiver
Sender A Channel is
-k of Beauty Communication used to transfer
starts with the message
he textbook. sender
r's response
This an is
Reply to Sender
ustomer and (Encoding)
complete
is
channel Message is |Receiving Information
Receiver
lerstood the received by the
replies to the
e customer sender receiver
xtbook and
Communication
Fiqure 1.2: Elements
of
3
ILLS – CLASS X CoMMUNICATION SKILLS
