what is "scan to verify" and how do i make sure i am scanning my entire route?
Give this one a try later!
, everything bag and over sized (OV) package must be scanned. on the
rabbit's will keep track of how many items you have scanned on the camera
screen. for example, for example it will star, 43 of 211 package scanned.
if you physically scanned everything from your staging location and are still
missing packages, ask an amazon associate for assistance. never try to
solve the problem by "swipe to finish" - it will delay the customer from
receiving their package on time
what do i do if i am unable to deliver a package?
Give this one a try later!
make sure you follow the 3Cs to troubleshooting (call the customer, call
driver support and call dispatch) before marking a package as
undeliverable. you should try to exhaust all resources before not meeting
customer promise. if you still cannot complete the delivery after exhausting
your resources, you can mark the package as "unable to deliver"
the rabbit will show the following categories that you must choose from to
explain why you were unable to deliver:
> access problem: when you are unable to physically approach the
customers home (e.g. closed street, dog in yard, dangerous ice covering
the driveway)
> cannot find address: when you cannot find the customers address
> security access code needed: when you cannot deliver to is closed for
the day (enter the correct business hours into the app)
> nowhere safe to leave package: when there is no secure place to leave a
package
Give this one a try later!
, everything bag and over sized (OV) package must be scanned. on the
rabbit's will keep track of how many items you have scanned on the camera
screen. for example, for example it will star, 43 of 211 package scanned.
if you physically scanned everything from your staging location and are still
missing packages, ask an amazon associate for assistance. never try to
solve the problem by "swipe to finish" - it will delay the customer from
receiving their package on time
what do i do if i am unable to deliver a package?
Give this one a try later!
make sure you follow the 3Cs to troubleshooting (call the customer, call
driver support and call dispatch) before marking a package as
undeliverable. you should try to exhaust all resources before not meeting
customer promise. if you still cannot complete the delivery after exhausting
your resources, you can mark the package as "unable to deliver"
the rabbit will show the following categories that you must choose from to
explain why you were unable to deliver:
> access problem: when you are unable to physically approach the
customers home (e.g. closed street, dog in yard, dangerous ice covering
the driveway)
> cannot find address: when you cannot find the customers address
> security access code needed: when you cannot deliver to is closed for
the day (enter the correct business hours into the app)
> nowhere safe to leave package: when there is no secure place to leave a
package
