WGU D072 Fundamentals for Success in
Business Exam Questions and Answers|
Updated
Ability
Possession of the means to do something
Active Listening
Giving the sender full, undisrupted attention with the intention of fully receiving
his or her message
Aggressive Communicator
Forceful communication style often carried out in a loud and hostile manner
Assertive communicator
Productive communication style used by those who express their ideas while
listening attentively to others
Attraction-Selection-Attrition (A-S-A)
A theory holding that (1) Individuals are attracted to organization whose members
are similar to themselves in terms of personality, values, interests and other
attribute; (2) organizations are more likely to select those who possess knowledge,
skills, and abilities similar to the ones their existing members possess; and (3) over
time, those who do not fit in well are more likely to leave
,Attrition
The unpredictable and uncontrollable but normal reduction of work force due to
resignations, retirement, sickness, or death
Autocratic Style
Leadership style that keeps close control over subordinates and does not seek
much input from others
Barrier to Effective Communication
Factor that prevents the receiver from receiving and understanding the message
accurately
Behavioral Event Interviews
Guided interview questions where individuals describe their thoughts and feelings
during specific situations and a coach helps establish a development plan
Channel
Means of passing information from sender to recipient, such as via face-to-face
meeting or telephone calls
Code of Ethics
Guide that publicly sets out an organization's key values and ethical obligations
, Coercive power
Ability to take something away or punish someone for noncompliance
Communication
Sharing understanding and meanings via oral, nonverbal, and written forms
Communication Style
Dominant way in which an individual interacts and exchanges information with
others
Consideration
The relationship oriented between behaviors of a leader
Corporate Culture
The attitudes, values, and standards of behavior that distinguishes one
organization form another
Corporate Social Responsibility (CSR)
Philosophy in which a company voluntarily engages in actions that benefit society,
be it economically, socially, politically, or environmentally
Cultural Diversity
The existence of a variety of cultural or ethnic groups within a workplace
Business Exam Questions and Answers|
Updated
Ability
Possession of the means to do something
Active Listening
Giving the sender full, undisrupted attention with the intention of fully receiving
his or her message
Aggressive Communicator
Forceful communication style often carried out in a loud and hostile manner
Assertive communicator
Productive communication style used by those who express their ideas while
listening attentively to others
Attraction-Selection-Attrition (A-S-A)
A theory holding that (1) Individuals are attracted to organization whose members
are similar to themselves in terms of personality, values, interests and other
attribute; (2) organizations are more likely to select those who possess knowledge,
skills, and abilities similar to the ones their existing members possess; and (3) over
time, those who do not fit in well are more likely to leave
,Attrition
The unpredictable and uncontrollable but normal reduction of work force due to
resignations, retirement, sickness, or death
Autocratic Style
Leadership style that keeps close control over subordinates and does not seek
much input from others
Barrier to Effective Communication
Factor that prevents the receiver from receiving and understanding the message
accurately
Behavioral Event Interviews
Guided interview questions where individuals describe their thoughts and feelings
during specific situations and a coach helps establish a development plan
Channel
Means of passing information from sender to recipient, such as via face-to-face
meeting or telephone calls
Code of Ethics
Guide that publicly sets out an organization's key values and ethical obligations
, Coercive power
Ability to take something away or punish someone for noncompliance
Communication
Sharing understanding and meanings via oral, nonverbal, and written forms
Communication Style
Dominant way in which an individual interacts and exchanges information with
others
Consideration
The relationship oriented between behaviors of a leader
Corporate Culture
The attitudes, values, and standards of behavior that distinguishes one
organization form another
Corporate Social Responsibility (CSR)
Philosophy in which a company voluntarily engages in actions that benefit society,
be it economically, socially, politically, or environmentally
Cultural Diversity
The existence of a variety of cultural or ethnic groups within a workplace
