Theraputic Communication - Answers Promotes understanding and building relationships for a better
pt. outcome
Ex: "tell me more"
Assertive communication - Answers Direct and to the point.
Intrapersonal Communication - Answers talking to SELF
Interpersonal communication - Answers conversation (both verbal and non) with others. Talking to
others in work place.
EX: Giving pt. education
ISBAR - Answers Identify - pt, self, location
Situation - statement of problem
Background - background info (Labs, VS, code status)
Assessment - Findings/what you are calling about
Recommendation- what you want done
4 attributes for effective interprofessional collaboration - Answers -Values/ethics
-roles/responsibilities
-communciation
-team work
ANA Code of ethics - Answers American nurses association
Promotes and advocates for pt safety
Populations in need of care coordinations (6) - Answers -Special needs/disabilities
-high risk pregnancy
-frail elderly
-pre-term infants
-mental illness
-end of life care
When does D/C planning begin? - Answers Admission
never events - Answers Serious but preventable errors that should never occur
Adverse event - Answers Unintended harm by an act of commission (Doing something wrong) or
omission (neglect)
Near Miss - Answers patient safety event that had no impact on a patient but could have
Sentinel event with examples - Answers unexpected occurrences involving death or serious physical
or psychological injury, or risk thereof. FOLLOWED BY CHANGE
ex: suicide, elopement leading to serious harm, death of full term infant
Categories of errors (4) - Answers Diagnostic
Treatment
Preventive
Communication
Placement of errors - Answers LATENT leads up to ACTIVE
Ex: If pharmacy stocks the wrong medication its latent
If the nurse gives that wrong medication, its active.
6 med rights - Answers Right-
Pt
med
dose
time
route
documentation
Fall prevention interventions (5) - Answers Environmental adaptations
Decrease psychoactive meds
identify postural HoTN
Identify foot problems/footwear