BUSI 2003 FINAL EXAM – QUESTION AND ANSWERS 2021

BUSI 2003 FINAL EXAM – QUESTION AND ANSWERS • Question 1 4 out of 4 points Throughput time, process flow rate, capacity, and average amount of inventory in the system are some of the key metrics of a manufacturing process. Selected Answer: True Correct Answer: True Answer Feedback: (pp. 109, Little law is: I = T X R or average inventory = average throughput rate X average flow rate). • Question 2 4 out of 4 points The concept of mistake-proofing was first developed in the 1960s by Shigeo Shingo. It was called: Selected Answer: Poka-yoke Correct Answer: Poka-yoke Answer Feedback: (pp. 166 - The concept of mistake-proofing was first developed in the 1960s by Shigeo Shingo. It was called poka-yoke. • Question 3 4 out of 4 points Which of the following is not a reason for quality improvement failure? Selected Answer: continuous trade-off quality to reduce cost or meet schedules Correct Answer: continuous trade-off quality to reduce cost or meet schedules Answer Feedback: (pp. 177 - many quality improvement efforts fail because suppliers are not certified for a functioning quality system) • Question 4 4 out of 4 points Little's Law in a manufacturing process relates to: Selected Answer: average inventory, average throughput time, and average flow rate of a process Correct Answer: average inventory, average throughput time, and average flow rate of a process Answer Feedback: (pp. 109, Little Law is: I = T X R or average inventory = average throughput rate X average flow rate). • Question 5 4 out of 4 points A bank has an average of 10 customers per hour arriving into the system and it takes an average of 30 minutes for the clerk to complete a transaction with a customer. Determine the average length of the queue in the bank. Selected Answer: d.5 Correct Answer: d.5 Answer Feedback: (pp. 109, T = I/R or 10/2(2 customers per hours processed) = 5 • Question 6 4 out of 4 points The measures of quality used in manufacturing processes can be readily transferred to service operations. Selected Answer: False Correct Answer: False Answer Feedback: (pp. 162 - The definition and measurement of service quality is quite different from that of manufacturing quality.) • Question 7 4 out of 4 points Correctly complete the following sentence. Aggregate planning typically: Selected Answer: All of these correctly complete the sentence. Correct Answer: All of these correctly complete the sentence. Answer Feedback: (pp. 289 - provides a complete overview of aggregate planning) • Question 8 4 out of 4 points