• BUSI 2003 MIDTERM EAXAM 100/100 2021

• BUSI 2003 MIDTERM EAXAM 100/100 • Question 1 4 out of 4 points A lean system is designed to expose errors and get them corrected at the source. Selected Answer: True Correct Answer: True Answer Feedback: (pp. 142 - this is true as it prevents covering errors with inventory). • Question 2 4 out of 4 points According to the service matrix proposed by Collier and Meyer, ATM services are categorized as: Selected Answer: provider routed services Correct Answer: provider routed services Answer Feedback: (see Fig. 5.2 on pp. 89. Also, ATMs are service systems with a limited number of pathways from which customers may choose (pp. 90).) • Question 3 4 out of 4 points Which of the following statements concerning the development of operations function, mission, objectives, and strategies is true? Selected Answer: Strategic operational decisions such as make versus buy or handcrafted versus machine-made choices guide the development of operations objectives. Correct Answer: Strategic operational decisions such as make versus buy or handcrafted versus machine-made choices guide the development of operations objectives. Answer Feedback: pp. 30 - strategic decisions indicate how operations objectives will be achieved) • Question 4 0 out of 4 points A Kaizen event is a long-term continuous improvement project. Selected Answer: True Correct Answer: False Answer Feedback: (pp. 149 -- A kaizen event can take two days to one week.) • Question 5 4 out of 4 points ______ seeks to eliminate defects in goods services by preventing and correcting human-generated errors: Selected Answer: poka-yoke Correct Answer: poka-yoke Answer Feedback: (pp. 138, poka-yoke, or mistake proofing seeks to eliminate defects in goods services by preventing and correcting human-generated errors.) • Question 6 4 out of 4 points The Service Profit chain indicates how customer satisfaction and loyalty along with employee satisfaction and loyalty are important to the overall profitability of the service industry. Selected Answer: True Correct Answer: True Answer Feedback: (see Fig. 5.4 on pp. 100) • Question 7