Explicit knowledge is different from tacit knowledge in that - answer explicit knowledge
can be easily articulated
which of the following is true of knowledge management - answer it contributes to
informal learning
if a training program focuses primarily on ensuring that employees have product and/or
service knowledge, it is supporting the strategic initiative to - answerimprove customer
service
refers to learning that is learner initiated and could include learning-on-the-job - answer
informal learning
an online course used by Darkness to Light, an international child abuse prevention
education and public service organization, was developed around universal truths to
ensure that the course was relevant for individuals of all cultures, backgrounds, or
locations. this background information is explained to employees at the beginning of the
training program - answerneed to know why they should learn
at Gotham Utilities, every training program begins with a brainstorming session to
identify important themes and activities - answermeaningful training content
Stapoil has an oil platform in Second Life (VR) which allows trainees to take steps to
deal with different types of accidents that can occur, such as fires - answeropportunities
for practice
Morse Bros uses videos to teach new truck drivers procedures such as how to test the
chemical composition of the concrete that they are delivering to ensure it meets
customer and engineering specifications. Mentors are assigned to each new driver and
relate the topics shown in the videos to the job and answer any of the trainee's
questions - answerlearning-on-the-job
observe, experience and interact with training content, other learners, and the instructor
Miller Brewing Company's "Tips on Tap" teaches bartenders how to pour beer using the
proper angle of the glass. Trainees move the glass using a computer mouse. Points are
subtracted if the tap is hit by the glass or it the beer is spilled. The trainee's final score is
accompanied by remediating tips. - answerfeedback
As a manager, Marisa wants to analyze the impact of her company's behavior-modeling
training program on her employees' communications skills. The ________ evaluation
design is necessary for this purpose. - answerpretest/posttest comparison group
, what are the talent practices the AT&T HR team undertook to support its strategy to
become a "networking enabler and solutions provider to the most disruptive companies
in the world" - answerredesign existing jobs
create educational content for upskilling
provide career roadmaps
AT&T university learning opportunities primarily consisted of educational assistance to
obtain degrees - answerfalse
which of the following is a MOOC (Massive Open Online Course) - answerCoursera
EdX
Udacity
Vincenzo has been working as a project associate at a consulting firm for eight months
since graduating from college. He was recently paired with Elena, a project director with
20 years experience, to help her incorporate social media into community outreach
strategies. Which of the following best describes Vincenzo's new role? - answerreverse
mentoring
Corinne wants her employees to learn all the jobs in her unit, so that if someone were to
leave the company, the knowledge base is not lost. Corinne is practicing - answerjob
rotation
Josiah has been added by his supervisor to complete a project using the latest
technology just acquired from the company. typically, Josiah collects and analyzes data.
he usually works alone. this new project would be considered a - answerstretch
assignment
development refers to - answerthe formal education, job experiences, relationships, and
assessment that help employees prepare for the future.
which of the following is the first step in the process of developing a succession plan -
answeridentifying the positions that are included in the plan
how will you know if Nomental Inc has chosen to focus on traditional career paths for its
employees - answerthe paths consist of a series of steps in a linear hierarchy
frequently used to identify employees with managerial potential - answerassessment
(development planning)
by taking courses at the local university, Jacob felt that he was taking steps toward
success in his work - answercareer management
the partnership program that the organization has with the local university is an example
of which of the following - answerformal education