CPHQ - Quality Leadership and Integration Exam with all
Correct & 100% Verified Answers |Latest Update |
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7 Pillars of Quality: Efficacy ✔Correct Answer-This deals with a controlled environment and
examines what is possible. It sets an upper boundary for quality and establishes the ideal to
which all should aspire.
7 Pillars of Quality: Effectiveness ✔Correct Answer-To what extent does the service achieve its
inteded outcomes in a real world environment. Social, economic, and individual factors
influence the selections of quality indicators. Various indicators have been developed such as
cost effective,
7 Pillars of Quality: Efficiency ✔Correct Answer-This examines the extent to which scarce
resources are used to derive the greatest benefits with the lest waste. This is usually measured
by examining the ratio between the costs and benefits of a service and comparing these with
others who are providing the same or similar services.
7 Pillars of Quality: Acceptability ✔Correct Answer-This concentrates on the usefulness of the
service to the patient and its perceived impact on his/her quality of life. It takes into
consideration patient preferences regarding access to the service, relationship with health
service providers, the amenities in which the service is provided and the cost utility relationship.
7 Pillars of Quality: Optimality ✔Correct Answer-From the point of view of society and the
economic system, it is necessary to ensure that the optimum allocation of resources is achieved
relative to the benefits derived from the services provided.
7 Pillars of Quality: Equity ✔Correct Answer-Society is concerned that every person should
receive equal treatment or at best fair treatment. Equity is compromised when the quality of
service or even the range of services is determined by the patients ability to pay for the service.
7 Pillars of Quality: Legitimacy ✔Correct Answer-This is similar to the concept of acceptability
except that the preferences and values for legitimacy are expressed through a societal rather
than and individual perspective. Clearly, society requires evidence upon which to make these
judgements.
Certified Professional in Healthcare Quality (CPHQ) ✔Correct Answer-The Certified
Professional in Healthcare Quality (CPHQ) has a unique and broad responsibility in an
organization. The CPHQ promotes and supports quality assurance, safety, effective healthcare.
The quality professional must also have the expertise to design, implement, and evaluate
process improvement activities.
, Time Management Techniques: Plan ✔Correct Answer-Create goals. Establish schedules for
yearly, monthly, and daily activities. Plan each day in advance.
Time Management Techniques: Create a Task List ✔Correct Answer-Update the task list daily,
including routine tasks, so that all can be completed.
Time Management Techniques: Prioritize ✔Correct Answer-Rand the order in which tasks are
to be accomplished beginning with high priority items.
Time Management Techniques: Minimize Paper Handling ✔Correct Answer-Handle a paper or
task once, instead of shuffling it about and dealing with it repeatedly.
Time Management Techniques: Use Time Effectively ✔Correct Answer-Avoid wasted time by
starting meeting on schedule, and ask a timekeeper to monitor the time and announce then the
time is up. Work efficiently, paying attention to necessary details.
Time Management Techniques: Delegate ✔Correct Answer-Determine which tasks can be
delegated to others and do not micromanage those tasks
Time Management Techniques: Use Computer Tachnology ✔Correct Answer-Avoid paper
when possible. Keep calendars and lists on the computer for easy updating. Utilize email and
the internet.
Time Management Techniques: Avoid Procrastination ✔Correct Answer-Address needs when
they are realized rather then waiting until the situation becomes urgent.
Organization-Wide Strategic Planning ✔Correct Answer-Requires that an organization
examines its needs, community, and customers and establishes goals for the near future (2-4
years) and the extended future (10-15 years). Based on assessments, both internal and external,
to determine the present courses of action needed changes, priorities, and methodologies to
effect change. Focus must be on the development of services.
Voice of the Customer (VOC) ✔Correct Answer-Term used to describe the process of
capturing information from consumers regarding their experiences with a product or service
and using that data to determine customer requirements.
Determining the Voice of the Customer: Customer Needs ✔Correct Answer-Are the benefits
of receiving the product of service as descried by the customer. Communicated through
qualitative interviews with customers to identify the experience of the product or service from a
customer perspective and adjust accordingly.
Determining the Voice of the Customer: Hierarchical Structure ✔Correct Answer-Categorizes
customer needs into primary, secondary, or tertiary needs. Primary needs are those
Correct & 100% Verified Answers |Latest Update |
Guaranteed to Pass
7 Pillars of Quality: Efficacy ✔Correct Answer-This deals with a controlled environment and
examines what is possible. It sets an upper boundary for quality and establishes the ideal to
which all should aspire.
7 Pillars of Quality: Effectiveness ✔Correct Answer-To what extent does the service achieve its
inteded outcomes in a real world environment. Social, economic, and individual factors
influence the selections of quality indicators. Various indicators have been developed such as
cost effective,
7 Pillars of Quality: Efficiency ✔Correct Answer-This examines the extent to which scarce
resources are used to derive the greatest benefits with the lest waste. This is usually measured
by examining the ratio between the costs and benefits of a service and comparing these with
others who are providing the same or similar services.
7 Pillars of Quality: Acceptability ✔Correct Answer-This concentrates on the usefulness of the
service to the patient and its perceived impact on his/her quality of life. It takes into
consideration patient preferences regarding access to the service, relationship with health
service providers, the amenities in which the service is provided and the cost utility relationship.
7 Pillars of Quality: Optimality ✔Correct Answer-From the point of view of society and the
economic system, it is necessary to ensure that the optimum allocation of resources is achieved
relative to the benefits derived from the services provided.
7 Pillars of Quality: Equity ✔Correct Answer-Society is concerned that every person should
receive equal treatment or at best fair treatment. Equity is compromised when the quality of
service or even the range of services is determined by the patients ability to pay for the service.
7 Pillars of Quality: Legitimacy ✔Correct Answer-This is similar to the concept of acceptability
except that the preferences and values for legitimacy are expressed through a societal rather
than and individual perspective. Clearly, society requires evidence upon which to make these
judgements.
Certified Professional in Healthcare Quality (CPHQ) ✔Correct Answer-The Certified
Professional in Healthcare Quality (CPHQ) has a unique and broad responsibility in an
organization. The CPHQ promotes and supports quality assurance, safety, effective healthcare.
The quality professional must also have the expertise to design, implement, and evaluate
process improvement activities.
, Time Management Techniques: Plan ✔Correct Answer-Create goals. Establish schedules for
yearly, monthly, and daily activities. Plan each day in advance.
Time Management Techniques: Create a Task List ✔Correct Answer-Update the task list daily,
including routine tasks, so that all can be completed.
Time Management Techniques: Prioritize ✔Correct Answer-Rand the order in which tasks are
to be accomplished beginning with high priority items.
Time Management Techniques: Minimize Paper Handling ✔Correct Answer-Handle a paper or
task once, instead of shuffling it about and dealing with it repeatedly.
Time Management Techniques: Use Time Effectively ✔Correct Answer-Avoid wasted time by
starting meeting on schedule, and ask a timekeeper to monitor the time and announce then the
time is up. Work efficiently, paying attention to necessary details.
Time Management Techniques: Delegate ✔Correct Answer-Determine which tasks can be
delegated to others and do not micromanage those tasks
Time Management Techniques: Use Computer Tachnology ✔Correct Answer-Avoid paper
when possible. Keep calendars and lists on the computer for easy updating. Utilize email and
the internet.
Time Management Techniques: Avoid Procrastination ✔Correct Answer-Address needs when
they are realized rather then waiting until the situation becomes urgent.
Organization-Wide Strategic Planning ✔Correct Answer-Requires that an organization
examines its needs, community, and customers and establishes goals for the near future (2-4
years) and the extended future (10-15 years). Based on assessments, both internal and external,
to determine the present courses of action needed changes, priorities, and methodologies to
effect change. Focus must be on the development of services.
Voice of the Customer (VOC) ✔Correct Answer-Term used to describe the process of
capturing information from consumers regarding their experiences with a product or service
and using that data to determine customer requirements.
Determining the Voice of the Customer: Customer Needs ✔Correct Answer-Are the benefits
of receiving the product of service as descried by the customer. Communicated through
qualitative interviews with customers to identify the experience of the product or service from a
customer perspective and adjust accordingly.
Determining the Voice of the Customer: Hierarchical Structure ✔Correct Answer-Categorizes
customer needs into primary, secondary, or tertiary needs. Primary needs are those
