NRNP 6665 01 WEEK 11 FINAL EXAM
COMPREHENSIVE TEST BANK 2026
QUESTIONS AND SOLUTIONS GRADED A+
⩥ ACD.
Answer: Automatic Call Distributor. Equipment that distributes
incoming calls to the available PSAP or PSDP personnel in the order the
calls are received or holds the call until a call taker becomes available.
The calls are routed to the least busy call taker.
⩥ ACTION AGENCY.
Answer: The public safety agency has a legal or consensual obligation to
respond to a call for help.
⩥ ALI.
Answer: Automatic Location Identification. The automatic display at the
PSAP or PSDP of the caller's telephone number, address for the
telephone, and supplementary information.
⩥ ALS.
Answer: Advanced Life Support. Service provided by special teams,
which may be composed of Paramedics, Nurses, Doctors, and EMTs.
These teams respond to the most serious, life-threatening medical
,emergencies and can administer medication, defibrillation, and airway
management.
⩥ ALTERNATE ROUTING.
Answer: The capability of automatically rerouting 9‐1‐1 calls to
designated alternate locations if all 9‐1‐1 trunks are busy or out of
service. This capability may be activated upon request when 9‐1‐1
equipment fails, or the PSAP itself is disabled.
⩥ ANI.
Answer: Automatic Number Identification. The automatic display at the
PSAP or PSDP of the caller's telephone number.
⩥ ANSWERING POSITION.
Answer: An appropriately equipped location within a PSAP that is used
to receive incoming 9‐1‐1 calls.
⩥ AVERAGE BUSIEST HOUR.
Answer: The one hour during the week statistically shown over time to
be the hour in which the most emergency telephone calls are received.
⩥ BASIC 9‐1‐1.
Answer: An emergency telephone number system using the digits "9‐1‐
1" for access and routing all such calls from a central office to a single 9‐
, 1‐1 answering point. No ANI or ALI features are available with this
service.
⩥ BLIND TRANSFER.
Answer: A procedure in which the call taker fails to advise the caller of
the transfer and/or fails to remain on the line to ensure an appropriate
transfer has been completed. This procedure is statutorily prohibited on
9‐1‐1 calls in many states.
⩥ BLS.
Answer: Basic Life Support. Service provided by EMTs that includes
such care as CPR, Extrication, and wound care.
⩥ BUSY HOUR CALLS.
Answer: The number of calls anticipated during each Public Safety
Answering Point's busiest period.
⩥ CAD.
Answer: Computer Aided Dispatch. A computer-based system designed
to increase the efficiency and accuracy of Public Safety call handling
and dispatching. This aid may range from a simple display of pertinent
information on a screen, up to the actual selection, and notification of
field units by the computer. 9‐1‐1 systems may be interfaced with CAD
systems.
COMPREHENSIVE TEST BANK 2026
QUESTIONS AND SOLUTIONS GRADED A+
⩥ ACD.
Answer: Automatic Call Distributor. Equipment that distributes
incoming calls to the available PSAP or PSDP personnel in the order the
calls are received or holds the call until a call taker becomes available.
The calls are routed to the least busy call taker.
⩥ ACTION AGENCY.
Answer: The public safety agency has a legal or consensual obligation to
respond to a call for help.
⩥ ALI.
Answer: Automatic Location Identification. The automatic display at the
PSAP or PSDP of the caller's telephone number, address for the
telephone, and supplementary information.
⩥ ALS.
Answer: Advanced Life Support. Service provided by special teams,
which may be composed of Paramedics, Nurses, Doctors, and EMTs.
These teams respond to the most serious, life-threatening medical
,emergencies and can administer medication, defibrillation, and airway
management.
⩥ ALTERNATE ROUTING.
Answer: The capability of automatically rerouting 9‐1‐1 calls to
designated alternate locations if all 9‐1‐1 trunks are busy or out of
service. This capability may be activated upon request when 9‐1‐1
equipment fails, or the PSAP itself is disabled.
⩥ ANI.
Answer: Automatic Number Identification. The automatic display at the
PSAP or PSDP of the caller's telephone number.
⩥ ANSWERING POSITION.
Answer: An appropriately equipped location within a PSAP that is used
to receive incoming 9‐1‐1 calls.
⩥ AVERAGE BUSIEST HOUR.
Answer: The one hour during the week statistically shown over time to
be the hour in which the most emergency telephone calls are received.
⩥ BASIC 9‐1‐1.
Answer: An emergency telephone number system using the digits "9‐1‐
1" for access and routing all such calls from a central office to a single 9‐
, 1‐1 answering point. No ANI or ALI features are available with this
service.
⩥ BLIND TRANSFER.
Answer: A procedure in which the call taker fails to advise the caller of
the transfer and/or fails to remain on the line to ensure an appropriate
transfer has been completed. This procedure is statutorily prohibited on
9‐1‐1 calls in many states.
⩥ BLS.
Answer: Basic Life Support. Service provided by EMTs that includes
such care as CPR, Extrication, and wound care.
⩥ BUSY HOUR CALLS.
Answer: The number of calls anticipated during each Public Safety
Answering Point's busiest period.
⩥ CAD.
Answer: Computer Aided Dispatch. A computer-based system designed
to increase the efficiency and accuracy of Public Safety call handling
and dispatching. This aid may range from a simple display of pertinent
information on a screen, up to the actual selection, and notification of
field units by the computer. 9‐1‐1 systems may be interfaced with CAD
systems.
