PVL3704 EXAMPREP STUDY GUIDE
QUESTIONS AND CORRECT ANSWERS
COMPLETE REVIEW MATERIAL
●● Domestic Mail
Answer: Consists of items sent within the USA, its territories and
possessions including APO/FPO Offices
●● Domestic Mail Manual (DMM)
Answer: Set forth the policies regulations and procedures governing
domestic mail services
●● Internatonal Mail Manual (IMM)
Answer: Set forth the policies regulations and procedures governing
International mail
●● Administrative Support Manual (ASM)
Answer: Contains policies and procedures for administrative and support
functions within the postal services
●● Policy NET
Answer: All Manuals are available online via
,●● F101 or F1
Answer: Our financial policies and accounting procedures are found in
what manual?
●● Publications
Answer: Support subjects that cannot be fully addresses in manuals or
handbooks are?
●● What manual contains information on when to fly the POW flag
(Prisioner of war)
Answer: Administrative Support Manual
●● Does the Post Office provide a U.S. flag to Veterans for a fee?
Answer: No, it's free for Burial of Veterans
●● What is the official Source of update to postal policies and
procedures? How often is it printed?
Answer: Postal Bulletin, Bi-weekly
●● Where do we find a list of lost or stolen MO's?
Answer: Postal Bulletin and POS One
●● What is our postal website?
, Answer: WWW.USPS.COM
●● Postal Service ________________ are available online and provide
guidance on regulations for Domestic/ International/
Administrative/Personal fields Support.
Answer: Directives
●● Priority Mail Domestic is delivered in ?
Answer: 2-3 days
●● Any mailable item that weighs 13 ounces or less is?
Answer: FIRST CLASS MAIL
●● What class of mail does the post office have monopoly on?
Answer: FIRST CLASS LETTER MAIL
●● Global Express Guarantee (GXG) is shipped in?
Answer: 1-3 days
●● Needs are the driving force behind a customers willingness to
interact with you, learn about products and make a purchase
commitment
Answer: NEED SATISFACTION SELLING
QUESTIONS AND CORRECT ANSWERS
COMPLETE REVIEW MATERIAL
●● Domestic Mail
Answer: Consists of items sent within the USA, its territories and
possessions including APO/FPO Offices
●● Domestic Mail Manual (DMM)
Answer: Set forth the policies regulations and procedures governing
domestic mail services
●● Internatonal Mail Manual (IMM)
Answer: Set forth the policies regulations and procedures governing
International mail
●● Administrative Support Manual (ASM)
Answer: Contains policies and procedures for administrative and support
functions within the postal services
●● Policy NET
Answer: All Manuals are available online via
,●● F101 or F1
Answer: Our financial policies and accounting procedures are found in
what manual?
●● Publications
Answer: Support subjects that cannot be fully addresses in manuals or
handbooks are?
●● What manual contains information on when to fly the POW flag
(Prisioner of war)
Answer: Administrative Support Manual
●● Does the Post Office provide a U.S. flag to Veterans for a fee?
Answer: No, it's free for Burial of Veterans
●● What is the official Source of update to postal policies and
procedures? How often is it printed?
Answer: Postal Bulletin, Bi-weekly
●● Where do we find a list of lost or stolen MO's?
Answer: Postal Bulletin and POS One
●● What is our postal website?
, Answer: WWW.USPS.COM
●● Postal Service ________________ are available online and provide
guidance on regulations for Domestic/ International/
Administrative/Personal fields Support.
Answer: Directives
●● Priority Mail Domestic is delivered in ?
Answer: 2-3 days
●● Any mailable item that weighs 13 ounces or less is?
Answer: FIRST CLASS MAIL
●● What class of mail does the post office have monopoly on?
Answer: FIRST CLASS LETTER MAIL
●● Global Express Guarantee (GXG) is shipped in?
Answer: 1-3 days
●● Needs are the driving force behind a customers willingness to
interact with you, learn about products and make a purchase
commitment
Answer: NEED SATISFACTION SELLING
