USPS SALES AND SERVICES ASSOCIATE TRAINING CERTIFICATION EVALUATION ACTUAL TEST QUESTIONS AND SOLUTIONS FULLY VERIFIED

USPS SALES AND SERVICES ASSOCIATE
TRAINING CERTIFICATION EVALUATION
ACTUAL TEST QUESTIONS AND SOLUTIONS
FULLY VERIFIED

●● What is the vision of the U.S. Postal Service?
Answer: A postal service that enables all citizens to connect and
businesses to grow in a thriving world.


●● What delivery service reaches every address in the nation?
Answer: The U.S. Postal Service.


●● Which agency is rated as the number one agency Americans trust to
protect their privacy?
Answer: USPS.


●● True or False: USPS employees operate under a mandate to preserve
and protect the mail.
Answer: True.


●● Who should you refer to for questions about mail security issues?
Answer: Supervisor or postmaster.

, ●● What are examples of issues related to the security and sanctity of
mail?
Answer: Theft, destruction or damage of mail, delay of mail, and
opening of mail.


●● What includes removing merchandise, money, or coupons from
undeliverable bulk mail?
Answer: Theft


●● Why is maintaining the security and sanctity of the mail important?
Answer: It instills customer confidence.


●● What agency investigates postal offenses?
Answer: Postal Service Inspector.


●● What is the primary law enforcement agency for the USPS?
Answer: United States Postal Inspection Service.


●● What does the Office of Inspector General do?
Answer: Helps maintain confidence in the postal system and improves
the postal service's bottom line through audits and investigations.