USPS SALES AND SERVICES ASSOCIATE
TRAINING EXAM SCRIPT COMPREHENSIVE
STUDY GUIDE QUESTIONS WITH
ACCURATE SOLUTIONS
●● Destruction or damage of mail
Answer: Deliberately damanaging or losing of mail
●● Delay of mail
Answer: Improperly detaining of deliberately failing to deliver mail in
accordance with the service standards prescribed for each class of mail
●● Opening
Answer: No one except those employed by the postal service can do this
●● SSDA
Answer: Performs many of the same duties of an SSA; however, they
also support the back office distribution functions
●● Lobby assistant
Answer: Helps customer identify mailing needs, ensures containers
complete required forms before they reach the window and answers
customers questions
,●● LSSA & lead sales service associate
Answer: Maintains a comprehensive working knowledge of regulations
ruling policy and procedures relating to all phases of retail services.
Provides technical guidance to retail employees assigned to the unit,
informing them of changes or clarifications in policies, procedures,
operations, or regulations.
●● Postmaster /manager
Answer: Business leaders and community anchors that make local
contacts the postal service needs to increase its share of the shipping
maket.
●● Other sales and service associate
Answer: Your teammates. You support each other by ensuring the correct
processes are followed and customer needs are met
●● Supervisor
Answer: Responsible for ensuring that employees are properly trained
and well informed
●● USPIS (US Postal Inspection Service)
Answer: Provides assurance to postal customers of the sanctity of the
mail
, ●● Perception
Answer: Is reality. Tries to increase our brand recognition. Trying to
improve.
●● Six retail moments that matter
Answer: 1.deliever first impression.
2.act with courtesy and urgency
3. Keeping it clean
4. Delivering pride inside
5. Transitioning between the back and front
6. Solutions are your speciality
●● What is the post offices primary purpose?
Answer: To provide world class customer service and build brand
recognition
●● How do we build customer relationships?
Answer: Positive attitude, listening, communication, adapting to change,
product knowledge, soliciting customer comments, and by being the best
●● Demeanor
Answer: Sets the tone of the transaction and customer relationship
TRAINING EXAM SCRIPT COMPREHENSIVE
STUDY GUIDE QUESTIONS WITH
ACCURATE SOLUTIONS
●● Destruction or damage of mail
Answer: Deliberately damanaging or losing of mail
●● Delay of mail
Answer: Improperly detaining of deliberately failing to deliver mail in
accordance with the service standards prescribed for each class of mail
●● Opening
Answer: No one except those employed by the postal service can do this
●● SSDA
Answer: Performs many of the same duties of an SSA; however, they
also support the back office distribution functions
●● Lobby assistant
Answer: Helps customer identify mailing needs, ensures containers
complete required forms before they reach the window and answers
customers questions
,●● LSSA & lead sales service associate
Answer: Maintains a comprehensive working knowledge of regulations
ruling policy and procedures relating to all phases of retail services.
Provides technical guidance to retail employees assigned to the unit,
informing them of changes or clarifications in policies, procedures,
operations, or regulations.
●● Postmaster /manager
Answer: Business leaders and community anchors that make local
contacts the postal service needs to increase its share of the shipping
maket.
●● Other sales and service associate
Answer: Your teammates. You support each other by ensuring the correct
processes are followed and customer needs are met
●● Supervisor
Answer: Responsible for ensuring that employees are properly trained
and well informed
●● USPIS (US Postal Inspection Service)
Answer: Provides assurance to postal customers of the sanctity of the
, ●● Perception
Answer: Is reality. Tries to increase our brand recognition. Trying to
improve.
●● Six retail moments that matter
Answer: 1.deliever first impression.
2.act with courtesy and urgency
3. Keeping it clean
4. Delivering pride inside
5. Transitioning between the back and front
6. Solutions are your speciality
●● What is the post offices primary purpose?
Answer: To provide world class customer service and build brand
recognition
●● How do we build customer relationships?
Answer: Positive attitude, listening, communication, adapting to change,
product knowledge, soliciting customer comments, and by being the best
●● Demeanor
Answer: Sets the tone of the transaction and customer relationship
