Publix -Deli Department Manager Test
Questions and All Actual Answers.
What does FIFO stand for? - Answer First in First out
What type of equipment is used to merchandise meat and cheese? - Answer Carlson System
What are the steps of legendary service? - Answer 1. Greet the customer by name if possible
and smile.
2. Use your observation skills to engage customer
3. Create their happily ever after
4. Thank the customer and invite them back
What do you do in the first step of legendary customer service? - Answer Greet all customers
when they're within 10ft and within 10 seconds of entering your department. If you're already
working with a customer and another one approaches acknowledge the new customer with a
smile, nod and a quick "I'll be right with you." Use customers names when possible to make
them feel welcome. You can learn the names of regular customers when they make a special
item request, fill out an order form, tender a transaction with a check or credit card or by their
name badge if they're wearing one. You can also fry introducing yourself by name and they'll
probably do the same.
What do you do in the second step of legendary service? - Answer Take note of the
customers facial expressions, if they're shopping alone, or with others, what items are in the
cart or basket and if they may need additional assitance.
Looking for these clues by using observation skills helps you strike up a conversation and give
you the opportunity to meet the customers needs.
What do you do in the third step of legendary customer service? - Answer Provide legendary
service as you deliver a satisfactory solution for the customer. This is where you uphold the
promise by making recommendations, offering helpful info., pointing out savings opportunities,
sharing positive experiences with products/services and providing extra service such as waking
the customer to a product.
What do you do in the 4th step of legendary customer service? - Answer After you've met or
exceeded your customers needs, be sure to thank them for shopping at your store and invite
them back. You c so them to come back and let you know how they liked the item they bought
from your department or tell you how a special occasion went. You can also share a swingers
"looking forward to seeing you again@ or "come back and see me" :)
, What is the latest time to merchandise grab and go products? - Answer 10am (answer found
in the deli tablet under the article "Merchandising Grab & Go Entrees, Meals and Sides.")
Which of the following is a safety precaution you should use while using the baler? - Answer
(See precautions listed on baler)
What do each of the FIFO squeeze bottle colors on the cap mean? - Answer Green - is used
for thin dressing
Yellow - Medium dressings
Blue - chunky dressings
What is the lowest sodium ham out of the following?
A. Low sodium ham
B. Tavern ham
C. Bourbon Ridge ham
D. Deluxe Ham - Answer C. Bourbon Ridge ham
What is the minimum temperature for each of the compartments of the ware washing sink? -
Answer Wash - 110*
Rinse - 75*
Sanitize - 75*
What kind of milk is used in Danish blue cheese? - Answer Cows Milk
Which of the following is not in Publix Pork Bologna? - Answer (See product package)
Where can you look up how to make a cubanito platter? - Answer Electronic References
(The deli tablet)
How/where do you store sub roll bread properly when there is no room left in the acrylic bread
container? - Answer Normandy Rack (found in the article "using the Normandy bread rack."
It's the metal bread rack on wheels from bakery that you're
How do you store raw chicken?
A. Below prepared foods
B. Next to prepared foods
Questions and All Actual Answers.
What does FIFO stand for? - Answer First in First out
What type of equipment is used to merchandise meat and cheese? - Answer Carlson System
What are the steps of legendary service? - Answer 1. Greet the customer by name if possible
and smile.
2. Use your observation skills to engage customer
3. Create their happily ever after
4. Thank the customer and invite them back
What do you do in the first step of legendary customer service? - Answer Greet all customers
when they're within 10ft and within 10 seconds of entering your department. If you're already
working with a customer and another one approaches acknowledge the new customer with a
smile, nod and a quick "I'll be right with you." Use customers names when possible to make
them feel welcome. You can learn the names of regular customers when they make a special
item request, fill out an order form, tender a transaction with a check or credit card or by their
name badge if they're wearing one. You can also fry introducing yourself by name and they'll
probably do the same.
What do you do in the second step of legendary service? - Answer Take note of the
customers facial expressions, if they're shopping alone, or with others, what items are in the
cart or basket and if they may need additional assitance.
Looking for these clues by using observation skills helps you strike up a conversation and give
you the opportunity to meet the customers needs.
What do you do in the third step of legendary customer service? - Answer Provide legendary
service as you deliver a satisfactory solution for the customer. This is where you uphold the
promise by making recommendations, offering helpful info., pointing out savings opportunities,
sharing positive experiences with products/services and providing extra service such as waking
the customer to a product.
What do you do in the 4th step of legendary customer service? - Answer After you've met or
exceeded your customers needs, be sure to thank them for shopping at your store and invite
them back. You c so them to come back and let you know how they liked the item they bought
from your department or tell you how a special occasion went. You can also share a swingers
"looking forward to seeing you again@ or "come back and see me" :)
, What is the latest time to merchandise grab and go products? - Answer 10am (answer found
in the deli tablet under the article "Merchandising Grab & Go Entrees, Meals and Sides.")
Which of the following is a safety precaution you should use while using the baler? - Answer
(See precautions listed on baler)
What do each of the FIFO squeeze bottle colors on the cap mean? - Answer Green - is used
for thin dressing
Yellow - Medium dressings
Blue - chunky dressings
What is the lowest sodium ham out of the following?
A. Low sodium ham
B. Tavern ham
C. Bourbon Ridge ham
D. Deluxe Ham - Answer C. Bourbon Ridge ham
What is the minimum temperature for each of the compartments of the ware washing sink? -
Answer Wash - 110*
Rinse - 75*
Sanitize - 75*
What kind of milk is used in Danish blue cheese? - Answer Cows Milk
Which of the following is not in Publix Pork Bologna? - Answer (See product package)
Where can you look up how to make a cubanito platter? - Answer Electronic References
(The deli tablet)
How/where do you store sub roll bread properly when there is no room left in the acrylic bread
container? - Answer Normandy Rack (found in the article "using the Normandy bread rack."
It's the metal bread rack on wheels from bakery that you're
How do you store raw chicken?
A. Below prepared foods
B. Next to prepared foods
