MGMT 615
Emotional Intelligence Discussion
University of Maryland Global Campus
MGMT 615: Intercultural Communication and Leadership
If I were Jimmy Cricket I would ask Justine one on one what she thinks about her decision and
have her explain it to me before explaining my displeasure. The reason I approach her calmly and almost
neutrally, is to allow her to feel comfortable to tell me what her reason were. I am very interested in
finding out what her motives were for making such a rash decision on her own. Once I hear her out, I then
explain my part. I want to know if she is trustworthy, if her story adds up, and where the problems lie in
their team. It is important for me to listen and absorb the information, read her body language, and assess
if I think she is remorseful, honest, and trustworthy. Listening and observing body language are examples
of using EI. When I hold back my emotions at first in order to hear her out, I am displaying emotional
intelligence by managing my emotions, not showing them, and putting them aside to talk about after.
Active listening is also being used here, because I am reading her body language while listening to her
talk to see if I see emotions such as remorse, actions such as a lack of eye contact and fidgeting, which
can mean they are lying, and to see the depth of other emotions that can be translated in the body
language.
I would definitely finish this one-on-one conversation and if I had doubt that she is telling the
truth then I would want to ask more questions to fill in the gaps of her story and compare it to the
experiences of the other teammates. I would plan a group meeting to go over the issues that Justine
brought up, ask the team about their experiences with Justine and hopefully figure out if Justine is
trustworthy or not. If the trust has bee broken, can it be repaired, or should she be fired? This would be
determined in the group meeting.
Emotional Intelligence Discussion
University of Maryland Global Campus
MGMT 615: Intercultural Communication and Leadership
If I were Jimmy Cricket I would ask Justine one on one what she thinks about her decision and
have her explain it to me before explaining my displeasure. The reason I approach her calmly and almost
neutrally, is to allow her to feel comfortable to tell me what her reason were. I am very interested in
finding out what her motives were for making such a rash decision on her own. Once I hear her out, I then
explain my part. I want to know if she is trustworthy, if her story adds up, and where the problems lie in
their team. It is important for me to listen and absorb the information, read her body language, and assess
if I think she is remorseful, honest, and trustworthy. Listening and observing body language are examples
of using EI. When I hold back my emotions at first in order to hear her out, I am displaying emotional
intelligence by managing my emotions, not showing them, and putting them aside to talk about after.
Active listening is also being used here, because I am reading her body language while listening to her
talk to see if I see emotions such as remorse, actions such as a lack of eye contact and fidgeting, which
can mean they are lying, and to see the depth of other emotions that can be translated in the body
language.
I would definitely finish this one-on-one conversation and if I had doubt that she is telling the
truth then I would want to ask more questions to fill in the gaps of her story and compare it to the
experiences of the other teammates. I would plan a group meeting to go over the issues that Justine
brought up, ask the team about their experiences with Justine and hopefully figure out if Justine is
trustworthy or not. If the trust has bee broken, can it be repaired, or should she be fired? This would be
determined in the group meeting.
