WGU C208 CHANGE MANAGEMENT AND
INNOVATION CERTIFICATION
EVALUATION ACCURATE QUESTIONS
GRADED A PLUS
●● Which of the eight steps described by Kotter is the first step a change
leader takes when implementing a change
Answer: Establishing a sense of urgency
●● Place the stages of Everett Roger's Diffusion of Innovation model in
order from 1 (earliest stage) to 5 (latest stage)
Answer: knowledge
persuasion
decision
implementation
confirmation
●● The head of human resources of a large company is considering
changes to the employee benefits program but is unsure how the
employees will respond to these changes
Which type of change model should this person employ?
Answer: Descriptive
,●● Which two statements characterize low end disruption
Answer: it is an innovation that is good enough
it evolves over time into a product with more features
●● Which approaches would be appropriate for communicating change
initiatives?
Choose 2 answers
Answer: Communicating change initiatives through email
Explaining why the change is needed
●● What is essential for a leader to communicate when undertaking
organizational change?
Answer: a consistent vision of the end result of the change
●● how should training be viewed during organizational change
Answer: as a worthwhile investment in a successful transition
●● How can a leader connect with employees to help sustain
organizational change?
Answer: offering positive feedback
●● Which approach is proven and effective in using reinforcements to
sustain change?
,Answer: Directing leaders to focus on profit-driven goals, market share,
and employee satisfaction
●● What is a common cause for the failure of organizational change
Answer: unclear goals
●● Which role does creative tension play in organizational change
according to Peter Senge?
Answer: It drives people to bring reality in line with their vision
●● which emotion is prevalent among almost all employees during the
process of organizational change?
Answer: anger
●● which practice can lead to unconscious resistance to attempts at
organizational change?
Answer: tiring staff with unrelated demands
●● how can leaders effectively address resistance to change through
communications
Answer: by being consistent, open, and empathetic
●● How do mental model impact individuals' responses to
organizational change according to Black and Gregersen?
, Answer: Mental models can become barriers that prevent stakeholders'
from perceiving the need for change
●● Which scenario is an example of on e of Black and Gregersen's
strategies for overcoming barriers to change
Answer: A CEO champions a change process by both accepting
responsibility and providing clear metrics for the change initiatives
●● How should leaders view difficult questions and serious concerns
from employees about change initiatives
Answer: as indications that the leadership team has failed to plan
appropriately
●● How is responding to change resistance in the non-profit sector
different from in the the private sector?
Answer: many employees are strongly committed to organizations
mission.
●● case study:
How could the management team at the pharmaceutical company better
implement the change
Answer: hire and outside consulting firm to help lead the change
initiative
INNOVATION CERTIFICATION
EVALUATION ACCURATE QUESTIONS
GRADED A PLUS
●● Which of the eight steps described by Kotter is the first step a change
leader takes when implementing a change
Answer: Establishing a sense of urgency
●● Place the stages of Everett Roger's Diffusion of Innovation model in
order from 1 (earliest stage) to 5 (latest stage)
Answer: knowledge
persuasion
decision
implementation
confirmation
●● The head of human resources of a large company is considering
changes to the employee benefits program but is unsure how the
employees will respond to these changes
Which type of change model should this person employ?
Answer: Descriptive
,●● Which two statements characterize low end disruption
Answer: it is an innovation that is good enough
it evolves over time into a product with more features
●● Which approaches would be appropriate for communicating change
initiatives?
Choose 2 answers
Answer: Communicating change initiatives through email
Explaining why the change is needed
●● What is essential for a leader to communicate when undertaking
organizational change?
Answer: a consistent vision of the end result of the change
●● how should training be viewed during organizational change
Answer: as a worthwhile investment in a successful transition
●● How can a leader connect with employees to help sustain
organizational change?
Answer: offering positive feedback
●● Which approach is proven and effective in using reinforcements to
sustain change?
,Answer: Directing leaders to focus on profit-driven goals, market share,
and employee satisfaction
●● What is a common cause for the failure of organizational change
Answer: unclear goals
●● Which role does creative tension play in organizational change
according to Peter Senge?
Answer: It drives people to bring reality in line with their vision
●● which emotion is prevalent among almost all employees during the
process of organizational change?
Answer: anger
●● which practice can lead to unconscious resistance to attempts at
organizational change?
Answer: tiring staff with unrelated demands
●● how can leaders effectively address resistance to change through
communications
Answer: by being consistent, open, and empathetic
●● How do mental model impact individuals' responses to
organizational change according to Black and Gregersen?
, Answer: Mental models can become barriers that prevent stakeholders'
from perceiving the need for change
●● Which scenario is an example of on e of Black and Gregersen's
strategies for overcoming barriers to change
Answer: A CEO champions a change process by both accepting
responsibility and providing clear metrics for the change initiatives
●● How should leaders view difficult questions and serious concerns
from employees about change initiatives
Answer: as indications that the leadership team has failed to plan
appropriately
●● How is responding to change resistance in the non-profit sector
different from in the the private sector?
Answer: many employees are strongly committed to organizations
mission.
●● case study:
How could the management team at the pharmaceutical company better
implement the change
Answer: hire and outside consulting firm to help lead the change
initiative
