WGU C846 ITIL EXAMINATION TEST 2026
FULL SOLUTION VIEW AHEAD QUESTIONS
AND ANSWERS GRADED A+
⩥ What is a set of specialized organizational capabilities for enabling
value for customers in the form of services?
Answer: Service Management
⩥ What is defined as the relationship between organizations involved
with stages of a project, including: design, development, deployment,
delivery, support, and continual improvement? Part of four dimensions
of service management
Answer: Partners and suppliers
⩥ Part of the four dimensions soon of service management: it is defined
as the manner in which an organization is managed and structured along
with responsibilities roles and systems of communication and authority.
Answer: Organization and people
⩥ One of the four dimensions of service management , it is defined as
the workflows, activities, procedures, and controls required t8 reach an
agreed upon objective
Answer: Value streams and processes
,⩥ What are the four dimensions of service management?
Answer: Organizations and people
Information and technology
Partners and suppliers
Value streams and processes
⩥ Automation typically refers to the use of _________ to perform a step
or series of steps correctly and consistently with limited to no human
intervention.
Answer: technology
⩥ This is a recommendation that guides an organization in all
circumstances, regardless of its goals, strategies, types of work, or
management structure
Answer: Guiding principles
⩥ This refers to the means by which an organization is directed and
controlled
Answer: Goverence
⩥ What type of change needs to be scheduled, assessed, and authorized
following a process? Can be low to high risk, and depends on change
models
Answer: Normal change
, ⩥ This is a low risk change that is pre authorized, fully documented and
doesn't need additional authorization, can be operational and often
initiated by service requests
Answer: Standard change
⩥ Goods to be supplied to a consumer, access to resources granted or
licensed to a consumer, service actions performed to address a customers
needs are all statements that describes what?
Answer: Service offering
⩥ Term that refers to a situation where part of the output of an activity is
used for new input
Answer: Feedback loop
⩥ This is defined as a series of steps an organization undertakes to create
and deliver products and services to consumers
Answer: Value stream
⩥ This is defined as a practice of aligning an organizations practices and
services with changing business needs
Answer: Continual improvement
FULL SOLUTION VIEW AHEAD QUESTIONS
AND ANSWERS GRADED A+
⩥ What is a set of specialized organizational capabilities for enabling
value for customers in the form of services?
Answer: Service Management
⩥ What is defined as the relationship between organizations involved
with stages of a project, including: design, development, deployment,
delivery, support, and continual improvement? Part of four dimensions
of service management
Answer: Partners and suppliers
⩥ Part of the four dimensions soon of service management: it is defined
as the manner in which an organization is managed and structured along
with responsibilities roles and systems of communication and authority.
Answer: Organization and people
⩥ One of the four dimensions of service management , it is defined as
the workflows, activities, procedures, and controls required t8 reach an
agreed upon objective
Answer: Value streams and processes
,⩥ What are the four dimensions of service management?
Answer: Organizations and people
Information and technology
Partners and suppliers
Value streams and processes
⩥ Automation typically refers to the use of _________ to perform a step
or series of steps correctly and consistently with limited to no human
intervention.
Answer: technology
⩥ This is a recommendation that guides an organization in all
circumstances, regardless of its goals, strategies, types of work, or
management structure
Answer: Guiding principles
⩥ This refers to the means by which an organization is directed and
controlled
Answer: Goverence
⩥ What type of change needs to be scheduled, assessed, and authorized
following a process? Can be low to high risk, and depends on change
models
Answer: Normal change
, ⩥ This is a low risk change that is pre authorized, fully documented and
doesn't need additional authorization, can be operational and often
initiated by service requests
Answer: Standard change
⩥ Goods to be supplied to a consumer, access to resources granted or
licensed to a consumer, service actions performed to address a customers
needs are all statements that describes what?
Answer: Service offering
⩥ Term that refers to a situation where part of the output of an activity is
used for new input
Answer: Feedback loop
⩥ This is defined as a series of steps an organization undertakes to create
and deliver products and services to consumers
Answer: Value stream
⩥ This is defined as a practice of aligning an organizations practices and
services with changing business needs
Answer: Continual improvement
