SSA Academy QUESTIONS
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What is a semi-postal stamp? - CORRECT ANSWER-Sold above market cost with the profits going
to a particular charity. Ex: breast cancer.
The study of stamps and postal materials - CORRECT ANSWER-Philately
Collection of seasonal stamps for all cultures - CORRECT ANSWER-Holiday stamps
List the security features found in a domestic money order - CORRECT ANSWER-Security strip
(usps), been Franklin watermark, dollar amount (discoloration, tamper)
Where should you look for a list of lost or stolen money orders - CORRECT ANSWER-Postal
bulletin
What is the max for domestic money order - CORRECT ANSWER-$1000
What is the max for international money order - CORRECT ANSWER-$700
,How many bait money orders should be issued - CORRECT ANSWER-3
What type of ID are required when cashing a domestic money order - CORRECT ANSWER-Valid
government issued photo id
What are 5 steps you should take when cashing a money order - CORRECT ANSWER-1. Check
security
2. Verify amount(not over limit)
3. Check lost stolen list
4. ID
5. Endorse
How must can a customer send using sure money in one day - CORRECT ANSWER-$1,500
Is sure money available in manual office - CORRECT ANSWER-No
What types of photo ID are acceptable when using sure money - CORRECT ANSWER-Valid govt
ID, Mexican matricula consular card, visa border crossing ID
Do gift cards expire? - CORRECT ANSWER-No
What payment methods can a customer use to purchase gift cards - CORRECT ANSWER-Debit
cards or cash
What services in cooperation with other government agencies does the Postal service offer -
CORRECT ANSWER-Passport, migratory bird stamps, selective service, burial flag
Can duck stamps be returned for a refund after purchase? - CORRECT ANSWER-No, all sales final
, How often are duck stamps issued - CORRECT ANSWER-Once a year
how does the Postal Service help with Selective Service? - CORRECT ANSWER-Collects names
and addresses of men 18-25 years old
How many burial flags are provided per veteran - CORRECT ANSWER-One per veteran
What methods can customers use to submit a change of address order - CORRECT ANSWER-
Online, thru mail or pick up kit at office
how long may a customer receive temporary forwarding? - CORRECT ANSWER-6 months, can be
renewed additional 6 months. Total for 1 year
How does a residential customer who has purchased premium forwarding service receive their
mail - CORRECT ANSWER-All mail shipped weekly to temporary address
What is the minimum amount of time that a customer may request a hold on their mail?
Maximum amount of time? - CORRECT ANSWER-3 days, 30 days
What must be presented before a customer can pick up their mail at the post office - CORRECT
ANSWER-Valid government issued photo ID
What is the minimum mail volume that a customer must receive regularly in order to be eligible
for a firm holdout - CORRECT ANSWER-50 letters or more
If a customer does not pick up their mail for 10 consecutive days and has not arranged to hold
their mail, what happens? - CORRECT ANSWER-PM can cancel