D027 Unit Quizzes – 100
Multiple Choice Questions
with Answers (WGU
2023/2024)
1. What is the primary purpose of communication?
A. To confuse listeners
B. To exchange information and meaning
C. To criticize others
D. To avoid interaction
Answer: B
2. Which communication style is considered the most
effective?
A. Aggressive
B. Passive
C. Assertive
D. Manipulative
Answer: C
3. What is active listening?
A. Ignoring distractions
B. Listening while multitasking
C. Fully concentrating on the speaker
D. Interrupting politely
Answer: C
,4. Nonverbal communication includes:
A. Emails
B. Text messages
C. Facial expressions
D. Essays
Answer: C
5. Which is an example of verbal communication?
A. Eye contact
B. Speech
C. Posture
D. Gestures
Answer: B
6. What does empathy mean?
A. Judging others
B. Understanding another person’s feelings
C. Ignoring emotions
D. Winning arguments
Answer: B
7. Feedback in communication should be:
A. Confusing
B. Delayed indefinitely
C. Clear and constructive
D. Aggressive
Answer: C
, 8. Which barrier can negatively affect communication?
A. Active listening
B. Noise
C. Empathy
D. Eye contact
Answer: B
9. What is conflict resolution?
A. Avoiding problems
B. Solving disagreements effectively
C. Starting arguments
D. Ignoring coworkers
Answer: B
10. Professionalism in the workplace includes:
A. Gossiping
B. Reliability and respect
C. Frequent lateness
D. Carelessness
Answer: B
11. Which is a characteristic of emotional intelligence?
A. Impulsiveness
B. Self-awareness
C. Carelessness
D. Aggression
Answer: B
Multiple Choice Questions
with Answers (WGU
2023/2024)
1. What is the primary purpose of communication?
A. To confuse listeners
B. To exchange information and meaning
C. To criticize others
D. To avoid interaction
Answer: B
2. Which communication style is considered the most
effective?
A. Aggressive
B. Passive
C. Assertive
D. Manipulative
Answer: C
3. What is active listening?
A. Ignoring distractions
B. Listening while multitasking
C. Fully concentrating on the speaker
D. Interrupting politely
Answer: C
,4. Nonverbal communication includes:
A. Emails
B. Text messages
C. Facial expressions
D. Essays
Answer: C
5. Which is an example of verbal communication?
A. Eye contact
B. Speech
C. Posture
D. Gestures
Answer: B
6. What does empathy mean?
A. Judging others
B. Understanding another person’s feelings
C. Ignoring emotions
D. Winning arguments
Answer: B
7. Feedback in communication should be:
A. Confusing
B. Delayed indefinitely
C. Clear and constructive
D. Aggressive
Answer: C
, 8. Which barrier can negatively affect communication?
A. Active listening
B. Noise
C. Empathy
D. Eye contact
Answer: B
9. What is conflict resolution?
A. Avoiding problems
B. Solving disagreements effectively
C. Starting arguments
D. Ignoring coworkers
Answer: B
10. Professionalism in the workplace includes:
A. Gossiping
B. Reliability and respect
C. Frequent lateness
D. Carelessness
Answer: B
11. Which is a characteristic of emotional intelligence?
A. Impulsiveness
B. Self-awareness
C. Carelessness
D. Aggression
Answer: B
