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Terms in this set (134)
Ability Possession of the means to do something
Active Listening Giving the sender full, undisrupted attention with the intention of fully receiving
his or her message
Aggressive Communicator Forceful communication style often carried out in a loud and hostile manner
Assertive communicator Productive communication style used by those who express their ideas while
listening attentively to others
Attraction-Selection-Attrition (A-S-A) A theory holding that (1) Individuals are attracted to organization whose
members are similar to themselves in terms of personality, values, interests and
other attribute; (2) organizations are more likely to select those who possess
knowledge, skills, and abilities similar to the ones their existing members
possess; and (3) over time, those who do not fit in well are more likely to leave
Attrition The unpredictable and uncontrollable but normal reduction of work force due
to resignations, retirement, sickness, or death
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