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1. Which of the following actions has the
b.
greatest im- pact in reducing harm? Performance
improvement teams are
a. Revising the patient safety evaluation tool
not always fo- cused on
b. Improving interdisciplinary
reducing harm.
communication
c. Forming a performance improvement
team
d. Increasing data collection frequency
c.
2. Balanced scorecards are useful because The balanced scorecard is
they:
a. Focus on the most significant strategic
initiative
b. Evaluate the pros and cons of the governing body's a management
framework
priorities that translates an orga-
c. Put strategy and vision at the center of an nization's strategic
organi- zation's effort objec- tives into a set
d. Concentrate on the performance of of perfor- mance
individual units measures that are
measured, monitored,
and changed, If
necessary, to ensure
that organization's
3. Medication reconciliation is a process strategic goals are
intended to met.
a. Identify and resolve discrepancies
b. Investigate further discrepancies a.
c. Increase use of electronic medication
administra- tion
d. Improve efficiency of medication
administration
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4. A root cause analysis team examined a serious med- c.
ication error and recommended changes. Which The recommended changes
of the following should be done next? need to be assigned
owner-
a. Random checks for compliance should be made by ship.
patient safety staff.
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b. The Quality Council should review
medication er- rors quarterly.
c. The process owner should implement and
assess effectiveness.
d. Monthly reports should be sent to the
regulatory body.
5. The best way to evaluate the effectiveness of perfor- a.
mance improvement training is All of these are methods
through to evaluate ettectiveness of
a. Observed behavioral changes performance
b. Self-assessments improvement training,
c. Participants' feedback but observed be-
d. Post-test results havioral change is the
best method as it
demonstrates transfer
of knowledge into
practice.
6. Based on the principles from the Institute for Health- d.
care Improvement (IHI), who has the ultimate nursing
re- sponsibility for the effectiveness of quality difficulty
improve- ment and patient safety within an with
organization? following
a. Quality improvement director the
b. Medical director organizational
c. CEO policy. To
d. Governing body prevent a
similar event
7. A serious event has occurred related to from
the time- ly notification of critical test reoccurring,
results. The root cause was traced to which of the
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following should be done next? This is the expectation of TJC
and CMS.
c.
This step addresses the re-
sult of the root cause.