BUSMHR 2292 Exam 2 Questions With Correct
Answers
Coach Obrien Case - CORRECT ANSWER✔✔-Basketball coach broke league rules
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by paying players' families
| | |
3 aspects of handling a crisis - CORRECT ANSWER✔✔-teamwork and decision
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making, effective communication, time management
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Crisis - CORRECT ANSWER✔✔-a time of intense difficulty, trouble, or danger
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when a difficult or important decision must be made, the turning point when an
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important change takes place indicating recovery or death
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Key components of crisis management - CORRECT ANSWER✔✔-Prevention,
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response and resumption, recovery | | |
Steps to solving a crisis - CORRECT ANSWER✔✔-assess the chaos, analyze the
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situation, adapt to the environment, adjust for the future
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Crisis and Reputation Dimensions - CORRECT ANSWER✔✔-2-dimensional graph
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showing where companies/industries fall on empathy and competence. e.g.
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Microsoft high competence low empathy, Google high competence high empathy,
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institutional banks high competence low empathy, community banks high
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competence high empathy, nonprofits high empathy low competence
| | | | | | |
,The J&J Tylenol Case - CORRECT ANSWER✔✔-1982 someone was putting cyanide
| | | | | | | | | | |
in bottles of Tylenol. Even though J&J wasn't responsible, their response ended
| | | | | | | | | | | |
up benefitting them as they created tamper proof packaging that set them apart
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from competitors |
3 Axioms of Managing the Public's Attention - CORRECT ANSWER✔✔-The public
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doesn't see the whole picture, perception matters - the public's perception may
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be different, the public doesn't pay much attention
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The media's role in a crisis - CORRECT ANSWER✔✔-high societal significance, high
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entertainment topics get higher coverage
| | | | |
3 keys to an apology - CORRECT ANSWER✔✔-alacrity (speed), acknowledgement,
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amends
|
Four phase crisis management framework - CORRECT ANSWER✔✔-Identify and
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respond, damage control, business recovery, learning and improvement
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Utilitarian approach to ethics - CORRECT ANSWER✔✔-provide the most benefit
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for the most people, e.g. saving five people in the trolley scenario over one
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Shipwreck and hunger at sea case - CORRECT ANSWER✔✔-three people ate one
| | | | | | | | | | | |
person who wasn't expected to survive
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Consequentialist - CORRECT ANSWER✔✔-locates morality in the consequences of
| | | | | | | |
an act
| |
, Categorical - CORRECT ANSWER✔✔-locates morality in certain duties and rights
| | | | | | | | |
Secular ethical touchstones - CORRECT ANSWER✔✔-family and friends, civic
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heroes like MLK| |
Religious ethical touchstones - CORRECT ANSWER✔✔-Christ, Buddha, Yahweh,
| | | | | | | |
Allah
Work ethical touchstones - CORRECT ANSWER✔✔-Corporations, military, ethical
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codes
Self Bias - CORRECT ANSWER✔✔-does this decision positively impact me?
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Group Bias - CORRECT ANSWER✔✔-Does this decision positively impact the
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group?
Moral Credentialing - CORRECT ANSWER✔✔-Given I have done all of these great
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things throughout my life, I can make this unethical decision this one time
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Heavenly survey - CORRECT ANSWER✔✔-more people said they were going to
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heaven over Mother Teresa, we judge ourselves on motives but others on
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behavior
Law vs. Ethics - CORRECT ANSWER✔✔-law is the base line, tends to address past
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events rather than predict future, criminal law aims to deter inappropriate
| | | | | | | | | | |
conduct
Answers
Coach Obrien Case - CORRECT ANSWER✔✔-Basketball coach broke league rules
| | | | | | | | | |
by paying players' families
| | |
3 aspects of handling a crisis - CORRECT ANSWER✔✔-teamwork and decision
| | | | | | | | | | |
making, effective communication, time management
| | | |
Crisis - CORRECT ANSWER✔✔-a time of intense difficulty, trouble, or danger
| | | | | | | | | | |
when a difficult or important decision must be made, the turning point when an
| | | | | | | | | | | | | |
important change takes place indicating recovery or death
| | | | | | |
Key components of crisis management - CORRECT ANSWER✔✔-Prevention,
| | | | | | | |
response and resumption, recovery | | |
Steps to solving a crisis - CORRECT ANSWER✔✔-assess the chaos, analyze the
| | | | | | | | | | | |
situation, adapt to the environment, adjust for the future
| | | | | | | |
Crisis and Reputation Dimensions - CORRECT ANSWER✔✔-2-dimensional graph
| | | | | | | |
showing where companies/industries fall on empathy and competence. e.g.
| | | | | | | | |
Microsoft high competence low empathy, Google high competence high empathy,
| | | | | | | | |
institutional banks high competence low empathy, community banks high
| | | | | | | | | |
competence high empathy, nonprofits high empathy low competence
| | | | | | |
,The J&J Tylenol Case - CORRECT ANSWER✔✔-1982 someone was putting cyanide
| | | | | | | | | | |
in bottles of Tylenol. Even though J&J wasn't responsible, their response ended
| | | | | | | | | | | |
up benefitting them as they created tamper proof packaging that set them apart
| | | | | | | | | | | | |
from competitors |
3 Axioms of Managing the Public's Attention - CORRECT ANSWER✔✔-The public
| | | | | | | | | | |
doesn't see the whole picture, perception matters - the public's perception may
| | | | | | | | | | | |
be different, the public doesn't pay much attention
| | | | | | |
The media's role in a crisis - CORRECT ANSWER✔✔-high societal significance, high
| | | | | | | | | | |
entertainment topics get higher coverage
| | | | |
3 keys to an apology - CORRECT ANSWER✔✔-alacrity (speed), acknowledgement,
| | | | | | | | |
amends
|
Four phase crisis management framework - CORRECT ANSWER✔✔-Identify and
| | | | | | | | |
respond, damage control, business recovery, learning and improvement
| | | | | | |
Utilitarian approach to ethics - CORRECT ANSWER✔✔-provide the most benefit
| | | | | | | | | |
for the most people, e.g. saving five people in the trolley scenario over one
| | | | | | | | | | | | |
Shipwreck and hunger at sea case - CORRECT ANSWER✔✔-three people ate one
| | | | | | | | | | | |
person who wasn't expected to survive
| | | | |
Consequentialist - CORRECT ANSWER✔✔-locates morality in the consequences of
| | | | | | | |
an act
| |
, Categorical - CORRECT ANSWER✔✔-locates morality in certain duties and rights
| | | | | | | | |
Secular ethical touchstones - CORRECT ANSWER✔✔-family and friends, civic
| | | | | | | | |
heroes like MLK| |
Religious ethical touchstones - CORRECT ANSWER✔✔-Christ, Buddha, Yahweh,
| | | | | | | |
Allah
Work ethical touchstones - CORRECT ANSWER✔✔-Corporations, military, ethical
| | | | | | | |
codes
Self Bias - CORRECT ANSWER✔✔-does this decision positively impact me?
| | | | | | | | |
Group Bias - CORRECT ANSWER✔✔-Does this decision positively impact the
| | | | | | | | | |
group?
Moral Credentialing - CORRECT ANSWER✔✔-Given I have done all of these great
| | | | | | | | | | | |
things throughout my life, I can make this unethical decision this one time
| | | | | | | | | | | |
Heavenly survey - CORRECT ANSWER✔✔-more people said they were going to
| | | | | | | | | | |
heaven over Mother Teresa, we judge ourselves on motives but others on
| | | | | | | | | | | |
behavior
Law vs. Ethics - CORRECT ANSWER✔✔-law is the base line, tends to address past
| | | | | | | | | | | | | |
events rather than predict future, criminal law aims to deter inappropriate
| | | | | | | | | | |
conduct
