Business Communication 301 Exam 1 Questions
With Correct Answers
Which communication process portrays communication as a dynamic process? -
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CORRECT ANSWER✔✔-The interaction model
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Which of the following is a disciplined approach to analyzing and evaluating
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information to guide actions and decisions? - CORRECT ANSWER✔✔-Critical
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thinking
True or False? Success in communication is affected by a variety of factors,
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including physical context and audience expectations. - CORRECT ANSWER✔✔-
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True
Which of the following communication skills will make you more valuable to an
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employer because your skills in this area will help the organization save money
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and make money? - CORRECT ANSWER✔✔-Writing
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According to the National Association of Colleges and Employers, what
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communication-related skills did employers rate as being most important? - | | | | | | | | | |
CORRECT ANSWER✔✔-Team work, verbal skills, and the ability to process
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information
In the context of doing business with people from other cultures, effective
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communicators ________. - CORRECT ANSWER✔✔-are ready to adapt to
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different cultural needs | |
, A communication ________ refers to a plan for what and how to communicate to
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ensure that a message achieves its purpose. - CORRECT ANSWER✔✔-strategy
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Which of the following does an active listener do? - CORRECT ANSWER✔✔-Works
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to interpret the meaning of content to understand what a person is saying
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Good business communication skills ________. - CORRECT ANSWER✔✔-can have
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a positive impact on your life outside of work
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Which of the following is the process of influencing the audience to agree with
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your recommendation or request? - CORRECT ANSWER✔✔-Persuasion
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________ involves analyzing the meaning of what you hear, read, or see to
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determine its intention. - CORRECT ANSWER✔✔-Interpretation
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People who have the ability to perceive and understand the emotions of others
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are said to have what? - CORRECT ANSWER✔✔-Emotional intelligence
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Which of the following statements regarding "I" language is TRUE? - CORRECT
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ANSWER✔✔-"I" language focuses on your perception or response instead of
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assigning blame |
What type of conflict is the result of differences in understanding content or
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tasks? - CORRECT ANSWER✔✔-cognitive
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With Correct Answers
Which communication process portrays communication as a dynamic process? -
| | | | | | | | | |
CORRECT ANSWER✔✔-The interaction model
| | |
Which of the following is a disciplined approach to analyzing and evaluating
| | | | | | | | | | | |
information to guide actions and decisions? - CORRECT ANSWER✔✔-Critical
| | | | | | | | |
thinking
True or False? Success in communication is affected by a variety of factors,
| | | | | | | | | | | | |
including physical context and audience expectations. - CORRECT ANSWER✔✔-
| | | | | | | |
True
Which of the following communication skills will make you more valuable to an
| | | | | | | | | | | | |
employer because your skills in this area will help the organization save money
| | | | | | | | | | | | |
and make money? - CORRECT ANSWER✔✔-Writing
| | | | |
According to the National Association of Colleges and Employers, what
| | | | | | | | | |
communication-related skills did employers rate as being most important? - | | | | | | | | | |
CORRECT ANSWER✔✔-Team work, verbal skills, and the ability to process
| | | | | | | | | |
information
In the context of doing business with people from other cultures, effective
| | | | | | | | | | | |
communicators ________. - CORRECT ANSWER✔✔-are ready to adapt to
| | | | | | | | |
different cultural needs | |
, A communication ________ refers to a plan for what and how to communicate to
| | | | | | | | | | | | |
ensure that a message achieves its purpose. - CORRECT ANSWER✔✔-strategy
| | | | | | | | | |
Which of the following does an active listener do? - CORRECT ANSWER✔✔-Works
| | | | | | | | | | |
to interpret the meaning of content to understand what a person is saying
| | | | | | | | | | | | |
Good business communication skills ________. - CORRECT ANSWER✔✔-can have
| | | | | | | | |
a positive impact on your life outside of work
| | | | | | | |
Which of the following is the process of influencing the audience to agree with
| | | | | | | | | | | | | |
your recommendation or request? - CORRECT ANSWER✔✔-Persuasion
| | | | | |
________ involves analyzing the meaning of what you hear, read, or see to
| | | | | | | | | | | | |
determine its intention. - CORRECT ANSWER✔✔-Interpretation
| | | | |
People who have the ability to perceive and understand the emotions of others
| | | | | | | | | | | | |
are said to have what? - CORRECT ANSWER✔✔-Emotional intelligence
| | | | | | | |
Which of the following statements regarding "I" language is TRUE? - CORRECT
| | | | | | | | | | | |
ANSWER✔✔-"I" language focuses on your perception or response instead of
| | | | | | | | | |
assigning blame |
What type of conflict is the result of differences in understanding content or
| | | | | | | | | | | | |
tasks? - CORRECT ANSWER✔✔-cognitive
| | |
