Business Communication Chapters 1-6 Exam
Questions With Correct Answers
What are the three main functions of communication? - CORRECT ANSWER✔✔-
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To inform, persuade, and perform goodwill
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When you send a message what must happen? - CORRECT ANSWER✔✔-The
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receiver must understand the message
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What are the four steps to the message process? - CORRECT ANSWER✔✔-Idea-
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Message Encoded-Message Travels-Message Decoded-Feedback
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Why is audience an important factor in communication? - CORRECT ANSWER✔✔-
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Have to tailor message to audience, understand your message, connections
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How can you improve communication? - CORRECT ANSWER✔✔-Share info,
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teamwork, flatten command structure | | |
How can you be a good communicator? - CORRECT ANSWER✔✔-Nonverbal skills,
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tone, word choice, clear and concise, "you" not I, appearance, credible, and
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accurate
Advantages vs. Disadvantages of Oral vs. Written - CORRECT ANSWER✔✔-Oral
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D-Can't prepare, word choice may be bad, no time to think
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, A-Face to face, nonverbal, personal
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Written
D-less personal, no nonverbal
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A-Time, permanent record, convenience
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Communication flows? - CORRECT ANSWER✔✔-Horizontal, up and down
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Internal vs. External? - CORRECT ANSWER✔✔-Internal is employees, external
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clients/competitors
What are some different channels of communication? - CORRECT ANSWER✔✔-
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Email, blog, wiki, phone, voicemail, memos, letters, texts, face to face
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What are some barriers of communication? - CORRECT ANSWER✔✔-Outside
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distractions, noise, poor communication skills, and channel breakdown
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What are the 5 ethical traps? - CORRECT ANSWER✔✔-Self-desception, false
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necessity, doctrine-of-relative-filth, ends-justify-the-means, rationalization
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What are the advantages of teamwork? - CORRECT ANSWER✔✔-More ideas,
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collaboration, increase production, time efficient
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What are some ways to make decisions? - CORRECT ANSWER✔✔-Majority,
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minority, average, authoritative, consensus
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Questions With Correct Answers
What are the three main functions of communication? - CORRECT ANSWER✔✔-
| | | | | | | | | |
To inform, persuade, and perform goodwill
| | | | |
When you send a message what must happen? - CORRECT ANSWER✔✔-The
| | | | | | | | | | |
receiver must understand the message
| | | |
What are the four steps to the message process? - CORRECT ANSWER✔✔-Idea-
| | | | | | | | | | |
Message Encoded-Message Travels-Message Decoded-Feedback
| | |
Why is audience an important factor in communication? - CORRECT ANSWER✔✔-
| | | | | | | | | |
Have to tailor message to audience, understand your message, connections
| | | | | | | | |
How can you improve communication? - CORRECT ANSWER✔✔-Share info,
| | | | | | | | |
teamwork, flatten command structure | | |
How can you be a good communicator? - CORRECT ANSWER✔✔-Nonverbal skills,
| | | | | | | | | |
tone, word choice, clear and concise, "you" not I, appearance, credible, and
| | | | | | | | | | | | |
accurate
Advantages vs. Disadvantages of Oral vs. Written - CORRECT ANSWER✔✔-Oral
| | | | | | | | |
D-Can't prepare, word choice may be bad, no time to think
| | | | | | | | | |
, A-Face to face, nonverbal, personal
| | | |
Written
D-less personal, no nonverbal
| | |
A-Time, permanent record, convenience
| | |
Communication flows? - CORRECT ANSWER✔✔-Horizontal, up and down
| | | | | | |
Internal vs. External? - CORRECT ANSWER✔✔-Internal is employees, external
| | | | | | | | |
clients/competitors
What are some different channels of communication? - CORRECT ANSWER✔✔-
| | | | | | | | |
Email, blog, wiki, phone, voicemail, memos, letters, texts, face to face
| | | | | | | | | |
What are some barriers of communication? - CORRECT ANSWER✔✔-Outside
| | | | | | | | |
distractions, noise, poor communication skills, and channel breakdown
| | | | | | |
What are the 5 ethical traps? - CORRECT ANSWER✔✔-Self-desception, false
| | | | | | | | | |
necessity, doctrine-of-relative-filth, ends-justify-the-means, rationalization
| | |
What are the advantages of teamwork? - CORRECT ANSWER✔✔-More ideas,
| | | | | | | | | |
collaboration, increase production, time efficient
| | | |
What are some ways to make decisions? - CORRECT ANSWER✔✔-Majority,
| | | | | | | | | |
minority, average, authoritative, consensus
| | |
