Business Communication - Exam 1
Questions With Correct Answers
the five basic steps of the communication process - CORRECT ANSWER✔✔-(1)
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Sender has an idea.
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(2) Sender encodes the message.
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(3) Sender chooses a channel.
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(4) Receiver decodes the message.
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(5) Receiver gives feedback to the sender.
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four barriers to communication - CORRECT ANSWER✔✔-(1) Lack of/poor
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language skills. |
(2) Frame of reference - need to determine which topics will "reach" the most
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people.
(3) Bypassing - if you say something the other person doesn't understand, they
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will focus on that and stop paying attention OR using words that mean something
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|different to you than to the person you're speaking to.
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(4) Distractions (physical and emotional)
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reduce communication barriers - CORRECT ANSWER✔✔-(1) Improve language
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skills.
(2) Adapt to audience.
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(3) Avoid distractions.
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(4) Seek to understand audience's frame of reference
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, five basic types of communication - CORRECT ANSWER✔✔-(1) Intrapersonal
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communication - communication with yourself, helps you organize and solidify
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your thoughts.
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(2) Interpersonal - communication with other people.
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(3) Small Group
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(4) Public
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(5) Non-verbal
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three main functions of all communication - CORRECT ANSWER✔✔-(1) Inform
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(2) Persuade
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(3) Promote goodwill
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the selective processes - CORRECT ANSWER✔✔-(1) Selective exposure - decide
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what you're exposed to
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(2) Selective attention
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(3) Selective comprehension
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(4) Selective perception
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(5) Selective retention
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(6) Selective action
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selective perception - CORRECT ANSWER✔✔-People see what they want to see,
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according to their beliefs | | |
Questions With Correct Answers
the five basic steps of the communication process - CORRECT ANSWER✔✔-(1)
| | | | | | | | | | |
Sender has an idea.
| | |
(2) Sender encodes the message.
| | | |
(3) Sender chooses a channel.
| | | |
(4) Receiver decodes the message.
| | | |
(5) Receiver gives feedback to the sender.
| | | | | |
four barriers to communication - CORRECT ANSWER✔✔-(1) Lack of/poor
| | | | | | | | |
language skills. |
(2) Frame of reference - need to determine which topics will "reach" the most
| | | | | | | | | | | | | |
people.
(3) Bypassing - if you say something the other person doesn't understand, they
| | | | | | | | | | | | |
will focus on that and stop paying attention OR using words that mean something
| | | | | | | | | | | | |
|different to you than to the person you're speaking to.
| | | | | | | | |
(4) Distractions (physical and emotional)
| | | |
reduce communication barriers - CORRECT ANSWER✔✔-(1) Improve language
| | | | | | | |
skills.
(2) Adapt to audience.
| | |
(3) Avoid distractions.
| |
(4) Seek to understand audience's frame of reference
| | | | | | |
, five basic types of communication - CORRECT ANSWER✔✔-(1) Intrapersonal
| | | | | | | | |
communication - communication with yourself, helps you organize and solidify
| | | | | | | | | |
your thoughts.
|
(2) Interpersonal - communication with other people.
| | | | | |
(3) Small Group
| |
(4) Public
|
(5) Non-verbal
|
three main functions of all communication - CORRECT ANSWER✔✔-(1) Inform
| | | | | | | | |
(2) Persuade
|
(3) Promote goodwill
| |
the selective processes - CORRECT ANSWER✔✔-(1) Selective exposure - decide
| | | | | | | | | |
what you're exposed to
| | |
(2) Selective attention
| |
(3) Selective comprehension
| | |
(4) Selective perception
| |
(5) Selective retention
| |
(6) Selective action
| |
selective perception - CORRECT ANSWER✔✔-People see what they want to see,
| | | | | | | | | | |
according to their beliefs | | |
