Business Communication Final Exam
Questions With Correct Answers
What are the three parts of the 3x3 writing process? - CORRECT ANSWER✔✔-
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Prewriting, Writing, and Revising.
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What steps are involved in the Prewriting process? - CORRECT ANSWER✔✔-
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Analyze, Anticipate, and Adapt.
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What steps are involved in the Writing process? - CORRECT ANSWER✔✔-
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Research, Organize, and Compose.
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What steps are involved in the Revising process? - CORRECT ANSWER✔✔-Revise,
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proofread, and evaluate. | |
When you need information from a team member in another office what is the
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appropriate form of communication? - CORRECT ANSWER✔✔-E-mail.
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If you must explain to employees a new procedure for ordering supplies you
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would probably write what? - CORRECT ANSWER✔✔-An interoffice memo.
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When you respond to a customer asking about your product you would most
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likely prepare what? - CORRECT ANSWER✔✔-A letter.
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, When are printed hard-copy memos necessary? - CORRECT ANSWER✔✔-
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Important internal messages that require a permanent record or formality.
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Organizations use memos for what purposes? - CORRECT ANSWER✔✔-To deliver
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instructions, official polices, short reports, long internal documents, and
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important announcements. |
Business letters are necessary when? - CORRECT ANSWER✔✔-A permanent
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record is needed, confidentiality, formality. Ex. Company entering into a contract
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with another company.
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How is a business letter formatted? - CORRECT ANSWER✔✔-Use left justification.
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Single-space the body and double-space between paragraphs. Sign the letter.
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Colon after salutation.
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What is included in the opening of a business letter? - CORRECT ANSWER✔✔-Ask
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question or issue a polite command. Ex. Please answer the following...
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What is included in the body of a business letter? - CORRECT ANSWER✔✔-
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Explain your purpose and provide details. Express questions in numbers or
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bullets. Use open ended questions. Suggest reader benefits if possible.
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What is included in the closing of a business letter? - CORRECT ANSWER✔✔-State
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|specifically but courteously what action is too be taken and set a deadline. Make
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it easy for the reader to respond.
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Questions With Correct Answers
What are the three parts of the 3x3 writing process? - CORRECT ANSWER✔✔-
| | | | | | | | | | | |
Prewriting, Writing, and Revising.
| | |
What steps are involved in the Prewriting process? - CORRECT ANSWER✔✔-
| | | | | | | | | |
Analyze, Anticipate, and Adapt.
| | |
What steps are involved in the Writing process? - CORRECT ANSWER✔✔-
| | | | | | | | | |
Research, Organize, and Compose.
| | |
What steps are involved in the Revising process? - CORRECT ANSWER✔✔-Revise,
| | | | | | | | | | |
proofread, and evaluate. | |
When you need information from a team member in another office what is the
| | | | | | | | | | | | | |
appropriate form of communication? - CORRECT ANSWER✔✔-E-mail.
| | | | | |
If you must explain to employees a new procedure for ordering supplies you
| | | | | | | | | | | | |
would probably write what? - CORRECT ANSWER✔✔-An interoffice memo.
| | | | | | | |
When you respond to a customer asking about your product you would most
| | | | | | | | | | | | |
likely prepare what? - CORRECT ANSWER✔✔-A letter.
| | | | | |
, When are printed hard-copy memos necessary? - CORRECT ANSWER✔✔-
| | | | | | | |
Important internal messages that require a permanent record or formality.
| | | | | | | | |
Organizations use memos for what purposes? - CORRECT ANSWER✔✔-To deliver
| | | | | | | | | |
instructions, official polices, short reports, long internal documents, and
| | | | | | | | |
important announcements. |
Business letters are necessary when? - CORRECT ANSWER✔✔-A permanent
| | | | | | | | |
record is needed, confidentiality, formality. Ex. Company entering into a contract
| | | | | | | | | | |
with another company.
| |
How is a business letter formatted? - CORRECT ANSWER✔✔-Use left justification.
| | | | | | | | | | |
Single-space the body and double-space between paragraphs. Sign the letter.
| | | | | | | | | |
Colon after salutation.
| |
What is included in the opening of a business letter? - CORRECT ANSWER✔✔-Ask
| | | | | | | | | | | |
question or issue a polite command. Ex. Please answer the following...
| | | | | | | | | | |
What is included in the body of a business letter? - CORRECT ANSWER✔✔-
| | | | | | | | | | | |
Explain your purpose and provide details. Express questions in numbers or
| | | | | | | | | | |
bullets. Use open ended questions. Suggest reader benefits if possible.
| | | | | | | | |
What is included in the closing of a business letter? - CORRECT ANSWER✔✔-State
| | | | | | | | | | | |
|specifically but courteously what action is too be taken and set a deadline. Make
| | | | | | | | | | | | | |
it easy for the reader to respond.
| | | | | |
