QDM Exam 2 – UNH Questions With Correct
Answers
What is the simplified definition of quality according to the Heizer textbook?
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A. JIT minimizes inventory costs by producing goods only as needed, reducing
| | | | | | | | | | | |
waste and inefficiencies.
| |
B. Quality is the ability of a product or service to meet customer needs.
| | | | | | | | | | | | |
C. It involves giving employees the knowledge and authority to improve processes
| | | | | | | | | | |
and make quality-related decisions.
| | | |
D. TQM is a management approach that ensures an entire organization excels in
| | | | | | | | | | | | |
all aspects of quality that are important to customers.
| | | | | | | |
E. It identifies the underlying reasons for defects or issues and seeks long-term
| | | | | | | | | | | | |
corrective actions. - CORRECT ANSWER✔✔-B. Quality is the ability of a product or
| | | | | | | | | | | |
service to meet customer needs.
| | | | |
What are the three categories of quality definitions mentioned in the Heizer
| | | | | | | | | | | |
textbook?
A. Quality is the ability of a product or service to meet customer needs.
| | | | | | | | | | | | |
B. Prevention costs, Appraisal costs, Internal failure costs, and External failure
| | | | | | | | | | |
costs.
C. Deming was a pioneer of Total Quality Management (TQM), advocating for
| | | | | | | | | | | |
continuous improvement and statistical process control.
| | | | |
D. Taguchi's approach focuses on improving quality by designing robust processes
| | | | | | | | | |
that minimize variability.
| | |
, E. User-based, Manufacturing-based, and Product-based. - CORRECT
| | | | | | |
ANSWER✔✔-User-based, Manufacturing-based, and Product-based. | | |
What are the five common definitions of quality?
| | | | | | |
A. It identifies the underlying reasons for defects or issues and seeks long-term
| | | | | | | | | | | | |
corrective actions. |
B. Conformance to specifications, Value for price paid, Fitness for use, Support
| | | | | | | | | | | |
services, Psychological criteria.
| |
C. User-based, Manufacturing-based, and Product-based.
| | | |
D. They impact customer satisfaction by addressing issues after the sale, such as
| | | | | | | | | | | | |
warranties and customer support. | | |
E. Benchmarking is the process of comparing business processes and
| | | | | | | | | |
performance metrics to industry best practices. - CORRECT ANSWER✔✔-
| | | | | | | |
Conformance to specifications, Value for price paid, Fitness for use, Support
| | | | | | | | | | |
services, Psychological criteria.
| |
What does 'Conformance to Specifications' mean in quality management?
| | | | | | | |
A. Taguchi's approach focuses on improving quality by designing robust processes
| | | | | | | | | |
that minimize variability.
| | |
B. JIT minimizes inventory costs by producing goods only as needed, reducing
| | | | | | | | | | | |
waste and inefficiencies.
| |
C. Prevention costs, Appraisal costs, Internal failure costs, and External failure
| | | | | | | | | | |
costs.
D. It refers to measuring output or performance against intended design
| | | | | | | | | | |
parameters to ensure it meets specifications.
| | | | |
E. Examples: Check Sheet (data collection tool), Cause-and-Effect Diagram
| | | | | | | | |
(identifies root causes), and SPC Chart (monitors process stability). - CORRECT
| | | | | | | | | | |
Answers
What is the simplified definition of quality according to the Heizer textbook?
| | | | | | | | | | |
A. JIT minimizes inventory costs by producing goods only as needed, reducing
| | | | | | | | | | | |
waste and inefficiencies.
| |
B. Quality is the ability of a product or service to meet customer needs.
| | | | | | | | | | | | |
C. It involves giving employees the knowledge and authority to improve processes
| | | | | | | | | | |
and make quality-related decisions.
| | | |
D. TQM is a management approach that ensures an entire organization excels in
| | | | | | | | | | | | |
all aspects of quality that are important to customers.
| | | | | | | |
E. It identifies the underlying reasons for defects or issues and seeks long-term
| | | | | | | | | | | | |
corrective actions. - CORRECT ANSWER✔✔-B. Quality is the ability of a product or
| | | | | | | | | | | |
service to meet customer needs.
| | | | |
What are the three categories of quality definitions mentioned in the Heizer
| | | | | | | | | | | |
textbook?
A. Quality is the ability of a product or service to meet customer needs.
| | | | | | | | | | | | |
B. Prevention costs, Appraisal costs, Internal failure costs, and External failure
| | | | | | | | | | |
costs.
C. Deming was a pioneer of Total Quality Management (TQM), advocating for
| | | | | | | | | | | |
continuous improvement and statistical process control.
| | | | |
D. Taguchi's approach focuses on improving quality by designing robust processes
| | | | | | | | | |
that minimize variability.
| | |
, E. User-based, Manufacturing-based, and Product-based. - CORRECT
| | | | | | |
ANSWER✔✔-User-based, Manufacturing-based, and Product-based. | | |
What are the five common definitions of quality?
| | | | | | |
A. It identifies the underlying reasons for defects or issues and seeks long-term
| | | | | | | | | | | | |
corrective actions. |
B. Conformance to specifications, Value for price paid, Fitness for use, Support
| | | | | | | | | | | |
services, Psychological criteria.
| |
C. User-based, Manufacturing-based, and Product-based.
| | | |
D. They impact customer satisfaction by addressing issues after the sale, such as
| | | | | | | | | | | | |
warranties and customer support. | | |
E. Benchmarking is the process of comparing business processes and
| | | | | | | | | |
performance metrics to industry best practices. - CORRECT ANSWER✔✔-
| | | | | | | |
Conformance to specifications, Value for price paid, Fitness for use, Support
| | | | | | | | | | |
services, Psychological criteria.
| |
What does 'Conformance to Specifications' mean in quality management?
| | | | | | | |
A. Taguchi's approach focuses on improving quality by designing robust processes
| | | | | | | | | |
that minimize variability.
| | |
B. JIT minimizes inventory costs by producing goods only as needed, reducing
| | | | | | | | | | | |
waste and inefficiencies.
| |
C. Prevention costs, Appraisal costs, Internal failure costs, and External failure
| | | | | | | | | | |
costs.
D. It refers to measuring output or performance against intended design
| | | | | | | | | | |
parameters to ensure it meets specifications.
| | | | |
E. Examples: Check Sheet (data collection tool), Cause-and-Effect Diagram
| | | | | | | | |
(identifies root causes), and SPC Chart (monitors process stability). - CORRECT
| | | | | | | | | | |
