QDM Expert Exam Questions With Correct
Answers
Which of these options applies to QDM? 1 Only my FedEx Opco uses it 2 Only my
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department uses it 3 Nobody uses it 4 QDM applies to all functions and activities
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- CORRECT ANSWER✔✔-QDM applies to all functions and activities
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The 1-10-100 Rule says that every dollar spent doing things right the first time
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avoids - CORRECT ANSWER✔✔-$100 for the failure
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The QDM Principle Measure, Measure, Measure involves measuring... - CORRECT
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ANSWER✔✔-failures, variation, and success | | |
Which principle addresses waste reduction and/or elimination - CORRECT
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ANSWER✔✔-Optimize Business Performance | |
Which type of activity is the customer willing to pay for - CORRECT ANSWER✔✔-
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value-added activity |
Which action does not embody the Be Scientific Principle - CORRECT
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ANSWER✔✔-Following your gut instinct | | |
Which tool is used in a quality improvement project and states the business
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objectives - CORRECT ANSWER✔✔-QAT Charter
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,Which tool will help determine the scope of my project - CORRECT ANSWER✔✔-
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SIPOC
What tool will help me gain insight into customer expectations - CORRECT
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ANSWER✔✔-Voice of Customer (VOC) | | |
What tool helps link projects to strategic objectives regarding customer
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relationships - CORRECT ANSWER✔✔-Customer Corridor
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You should always pilot your solution to ensure it performs as expected -
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CORRECT ANSWER✔✔-False |
A diagram used to brainstorm causes of a failure and sort the causes into
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categories - CORRECT ANSWER✔✔-Fishbone
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Way of brainstorming that helps to dig beyond initial observations of a problem's
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cause - CORRECT ANSWER✔✔-5 Whys
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Which step is not a part of the Launch phase of ABLE 1 Prepare an
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implementation plan 2 Define a control plan 3 Build understanding 4 Launch a
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full-scale implementation - CORRECT ANSWER✔✔-Build understandin
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Which is not a component of a control plan
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1 Flow Chart 2 Evaluation Metrics 3 Performance Goals 4 Contingency/Action
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Plans - CORRECT ANSWER✔✔-Flow Chart
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, How much a measure deviates from the norm over time - CORRECT ANSWER✔✔-
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Variation
A graph that pictures the degree of variation in a process - CORRECT
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ANSWER✔✔-Run Chart |
If your targets aren't achieved you should return to the Assess phase and restart -
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|CORRECT ANSWER✔✔-False |
Repacking equipment to move storage is an example of what type of activity -
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CORRECT ANSWER✔✔-Non-value add
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What type of activity is training on a new regulation - CORRECT ANSWER✔✔-
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Value enabling
|
What type of waste can result from under-delivering on a product or service -
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CORRECT ANSWER✔✔-Correction |
Which tool helps you to maintain an organized, safe and high-performing way of
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working - CORRECT ANSWER✔✔-5S+1
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Identifying and removing core constraints is an example of - CORRECT
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ANSWER✔✔-Systems thinking |
Paul can tell with just a glance if a tool is missing. What QDM tool is he using -
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CORRECT ANSWER✔✔-Visual Management
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Answers
Which of these options applies to QDM? 1 Only my FedEx Opco uses it 2 Only my
| | | | | | | | | | | | | | | | |
department uses it 3 Nobody uses it 4 QDM applies to all functions and activities
| | | | | | | | | | | | | |
- CORRECT ANSWER✔✔-QDM applies to all functions and activities
| | | | | | | | |
The 1-10-100 Rule says that every dollar spent doing things right the first time
| | | | | | | | | | | | | |
avoids - CORRECT ANSWER✔✔-$100 for the failure
| | | | | |
The QDM Principle Measure, Measure, Measure involves measuring... - CORRECT
| | | | | | | | | |
ANSWER✔✔-failures, variation, and success | | |
Which principle addresses waste reduction and/or elimination - CORRECT
| | | | | | | | |
ANSWER✔✔-Optimize Business Performance | |
Which type of activity is the customer willing to pay for - CORRECT ANSWER✔✔-
| | | | | | | | | | | | |
value-added activity |
Which action does not embody the Be Scientific Principle - CORRECT
| | | | | | | | | | |
ANSWER✔✔-Following your gut instinct | | |
Which tool is used in a quality improvement project and states the business
| | | | | | | | | | | | |
objectives - CORRECT ANSWER✔✔-QAT Charter
| | | |
,Which tool will help determine the scope of my project - CORRECT ANSWER✔✔-
| | | | | | | | | | | |
SIPOC
What tool will help me gain insight into customer expectations - CORRECT
| | | | | | | | | | | |
ANSWER✔✔-Voice of Customer (VOC) | | |
What tool helps link projects to strategic objectives regarding customer
| | | | | | | | | |
relationships - CORRECT ANSWER✔✔-Customer Corridor
| | | |
You should always pilot your solution to ensure it performs as expected -
| | | | | | | | | | | | |
CORRECT ANSWER✔✔-False |
A diagram used to brainstorm causes of a failure and sort the causes into
| | | | | | | | | | | | | |
categories - CORRECT ANSWER✔✔-Fishbone
| | |
Way of brainstorming that helps to dig beyond initial observations of a problem's
| | | | | | | | | | | | |
cause - CORRECT ANSWER✔✔-5 Whys
| | | |
Which step is not a part of the Launch phase of ABLE 1 Prepare an
| | | | | | | | | | | | | | |
implementation plan 2 Define a control plan 3 Build understanding 4 Launch a
| | | | | | | | | | | | |
full-scale implementation - CORRECT ANSWER✔✔-Build understandin
| | | | |
Which is not a component of a control plan
| | | | | | | |
1 Flow Chart 2 Evaluation Metrics 3 Performance Goals 4 Contingency/Action
| | | | | | | | | | |
Plans - CORRECT ANSWER✔✔-Flow Chart
| | | |
, How much a measure deviates from the norm over time - CORRECT ANSWER✔✔-
| | | | | | | | | | | |
Variation
A graph that pictures the degree of variation in a process - CORRECT
| | | | | | | | | | | | |
ANSWER✔✔-Run Chart |
If your targets aren't achieved you should return to the Assess phase and restart -
| | | | | | | | | | | | | |
|CORRECT ANSWER✔✔-False |
Repacking equipment to move storage is an example of what type of activity -
| | | | | | | | | | | | | |
CORRECT ANSWER✔✔-Non-value add
| |
What type of activity is training on a new regulation - CORRECT ANSWER✔✔-
| | | | | | | | | | | |
Value enabling
|
What type of waste can result from under-delivering on a product or service -
| | | | | | | | | | | | | |
CORRECT ANSWER✔✔-Correction |
Which tool helps you to maintain an organized, safe and high-performing way of
| | | | | | | | | | | | |
working - CORRECT ANSWER✔✔-5S+1
| | |
Identifying and removing core constraints is an example of - CORRECT
| | | | | | | | | | |
ANSWER✔✔-Systems thinking |
Paul can tell with just a glance if a tool is missing. What QDM tool is he using -
| | | | | | | | | | | | | | | | | | |
CORRECT ANSWER✔✔-Visual Management
| |
