BOMI - FM Fundamentals
QUESTIONS AND VERIFIED
CORRECT ANSWERS
GRADED A+ [LATEST] 100%
GUARANTEED PASS
In which phase of work do the facilities managers devote the greatest proportion of their
management attention? - CORRECT ANSWER-Implementation plan
Typically, higher costs due to poorly planned facilities actions are realized during what phase of
the management track? - CORRECT ANSWER-operations, maintenance, and service delivery
For any facilities function, what is the activity that establishes the basis for future improvements
in strategic planning, service delivery, and cost control? - CORRECT ANSWER-feedback and
evaluation
What is the accounting system that encourages user departments to be responsible for their
facilities requirements? - CORRECT ANSWER-the chargeback system
What is the most common cause of contractual delays? - CORRECT ANSWER-Errors due to
ignorance of the rules
Companies that have owner-occupied buildings or a higher proportion of owned spaces in their
inventories and lower churn rates are more likely to have what type of facilities management
department? - CORRECT ANSWER-integrated, building-based departments
,Which facilities management organizational model is typical of start-up companies and small
independent government agencies? - CORRECT ANSWER-office manager model
What is an important role of a facilities manager at the headquarters level? - CORRECT
ANSWER-implement policy formation activities
A facilities management organization's structure, service delivery, and decision making are
influenced by trends in what areas? - CORRECT ANSWER-business, culture, and government
What should determine the quality of customer service? - CORRECT ANSWER-customer
perceptions
When the cost of providing services is bid on by both an in-house facilities department and
outsourced companies, the facilities department is adopting what approach? - CORRECT
ANSWER-an entrepreneurial approach
What tool should the facilities staff use to increase the visibility of the department, its mission,
and its role in supporting the company's core business? - CORRECT ANSWER-Marketing plan
In terms of purchasing, leasing, and contracting for property, if the real estate function remains
separate from the facilities function, what might a company experience difficulty in handling? -
CORRECT ANSWER-rapid transactions
What are the characteristics of a champion? - CORRECT ANSWER-apassionate leader with
contagious gusto and zeal who are advocates of an organization's core services or products
What are some characteristics of a leader? - CORRECT ANSWER-aggressive promoter of the
workers, functions in parity with other managers, and has a strong commitment to service
,What does leadership involve? - CORRECT ANSWER-setting long-range goals and strategies,
defining the direction of a unit or organization, recognizing future possibilities, and inspiring
others to join in
What is the best policy when collecting information from customers? - CORRECT ANSWER-
collect the least amount necessary to act
What is a robust solution? - CORRECT ANSWER-one that adapts well to the reality of constant
change
What must a leader have to maintain stability and a solid ethical framework in the midst of
continuous change? - CORRECT ANSWER-Values
What is one key to winning support for your vision? - CORRECT ANSWER-link it to a greater
good
Define management. - CORRECT ANSWER-carrying out plans, coordinating activities and
resources, ensuring cooperation among and across units, and running day-to-day operations
What is the management system called that involves teamwork and coordination between
departments? - CORRECT ANSWER-cross-functional management
What is the first step toward achieving the goal of an ethical workplace? - CORRECT ANSWER-
create a code of ethics
What is a good demonstration of adherence to the code of ethics? - CORRECT ANSWER-the
leader's conduct
What is a professional code of ethics? - CORRECT ANSWER-a profession's promise to society to
monitor its members in areas not expressly covered by the law
, What is the best way for facilities personnel to become involved in marketing the facilities
department to its customers? - CORRECT ANSWER-by excelling in customer service
What are the basic steps in forming a marketing plan? - CORRECT ANSWER-conduct market
research, promote services, keep customers informed, and evaluate service delivery
What is the best way to measure success when tracking and rewarding performance? -
CORRECT ANSWER-monetary value to the company
In mergers or downsizing, what is it that defines what is important, how things get done, and
what value is placed on activities and outcomes? - CORRECT ANSWER-corporate or
organizational culture
Success in obtaining funding is based on a business plan that has what trait? - CORRECT
ANSWER-a plan with strong justification
How do you get the most accurate picture of your facilities operation and the best use of
workload estimates? - CORRECT ANSWER-by combining several different kinds of estimates
such as workload based on churn , population, service standards, cash flow, business cycles, etc.
Comparing company facility staff size to total corporate staff size allows the facilities man ager
to estimate the facilities workload based on what? - CORRECT ANSWER-population
How should companies with low churn rate and a heavy concentration of routine work orders in
a strong growth mode estimate workload? - CORRECT ANSWER-by population
Using the number of work orders, time to complete orders, space inventory, and staff size to
estimate workload is called workload based on what? - CORRECT ANSWER-service standards
QUESTIONS AND VERIFIED
CORRECT ANSWERS
GRADED A+ [LATEST] 100%
GUARANTEED PASS
In which phase of work do the facilities managers devote the greatest proportion of their
management attention? - CORRECT ANSWER-Implementation plan
Typically, higher costs due to poorly planned facilities actions are realized during what phase of
the management track? - CORRECT ANSWER-operations, maintenance, and service delivery
For any facilities function, what is the activity that establishes the basis for future improvements
in strategic planning, service delivery, and cost control? - CORRECT ANSWER-feedback and
evaluation
What is the accounting system that encourages user departments to be responsible for their
facilities requirements? - CORRECT ANSWER-the chargeback system
What is the most common cause of contractual delays? - CORRECT ANSWER-Errors due to
ignorance of the rules
Companies that have owner-occupied buildings or a higher proportion of owned spaces in their
inventories and lower churn rates are more likely to have what type of facilities management
department? - CORRECT ANSWER-integrated, building-based departments
,Which facilities management organizational model is typical of start-up companies and small
independent government agencies? - CORRECT ANSWER-office manager model
What is an important role of a facilities manager at the headquarters level? - CORRECT
ANSWER-implement policy formation activities
A facilities management organization's structure, service delivery, and decision making are
influenced by trends in what areas? - CORRECT ANSWER-business, culture, and government
What should determine the quality of customer service? - CORRECT ANSWER-customer
perceptions
When the cost of providing services is bid on by both an in-house facilities department and
outsourced companies, the facilities department is adopting what approach? - CORRECT
ANSWER-an entrepreneurial approach
What tool should the facilities staff use to increase the visibility of the department, its mission,
and its role in supporting the company's core business? - CORRECT ANSWER-Marketing plan
In terms of purchasing, leasing, and contracting for property, if the real estate function remains
separate from the facilities function, what might a company experience difficulty in handling? -
CORRECT ANSWER-rapid transactions
What are the characteristics of a champion? - CORRECT ANSWER-apassionate leader with
contagious gusto and zeal who are advocates of an organization's core services or products
What are some characteristics of a leader? - CORRECT ANSWER-aggressive promoter of the
workers, functions in parity with other managers, and has a strong commitment to service
,What does leadership involve? - CORRECT ANSWER-setting long-range goals and strategies,
defining the direction of a unit or organization, recognizing future possibilities, and inspiring
others to join in
What is the best policy when collecting information from customers? - CORRECT ANSWER-
collect the least amount necessary to act
What is a robust solution? - CORRECT ANSWER-one that adapts well to the reality of constant
change
What must a leader have to maintain stability and a solid ethical framework in the midst of
continuous change? - CORRECT ANSWER-Values
What is one key to winning support for your vision? - CORRECT ANSWER-link it to a greater
good
Define management. - CORRECT ANSWER-carrying out plans, coordinating activities and
resources, ensuring cooperation among and across units, and running day-to-day operations
What is the management system called that involves teamwork and coordination between
departments? - CORRECT ANSWER-cross-functional management
What is the first step toward achieving the goal of an ethical workplace? - CORRECT ANSWER-
create a code of ethics
What is a good demonstration of adherence to the code of ethics? - CORRECT ANSWER-the
leader's conduct
What is a professional code of ethics? - CORRECT ANSWER-a profession's promise to society to
monitor its members in areas not expressly covered by the law
, What is the best way for facilities personnel to become involved in marketing the facilities
department to its customers? - CORRECT ANSWER-by excelling in customer service
What are the basic steps in forming a marketing plan? - CORRECT ANSWER-conduct market
research, promote services, keep customers informed, and evaluate service delivery
What is the best way to measure success when tracking and rewarding performance? -
CORRECT ANSWER-monetary value to the company
In mergers or downsizing, what is it that defines what is important, how things get done, and
what value is placed on activities and outcomes? - CORRECT ANSWER-corporate or
organizational culture
Success in obtaining funding is based on a business plan that has what trait? - CORRECT
ANSWER-a plan with strong justification
How do you get the most accurate picture of your facilities operation and the best use of
workload estimates? - CORRECT ANSWER-by combining several different kinds of estimates
such as workload based on churn , population, service standards, cash flow, business cycles, etc.
Comparing company facility staff size to total corporate staff size allows the facilities man ager
to estimate the facilities workload based on what? - CORRECT ANSWER-population
How should companies with low churn rate and a heavy concentration of routine work orders in
a strong growth mode estimate workload? - CORRECT ANSWER-by population
Using the number of work orders, time to complete orders, space inventory, and staff size to
estimate workload is called workload based on what? - CORRECT ANSWER-service standards
